Search has stopped working on all devices

[Jlavine 0]

It seems my app updated to a new version yesterday and the search function is not working.  I can see all my notes and notebooks, but when I search a word/term no results are displayed.  

[PinkElephant 1,745]

Leave the new app open for a while, until the search index has build.

To avoid the app to go sleeping, you can switch autoscreen-off to never in the iPhones settings.

[Apolino 0]

The search function is complete nonsense now. First of all, the hotkey doesn't work. Second, in the past I selected a notebook, and inside it, I carried out my query, something that took me a couple of seconds only. Now, the main search option doesn't allow that. I'm growing more angsty with Evernote by the day.

[PinkElephant 1,745]

Maybe give it another try. IMHO the new search is really a progress compared to the prior iOS version:

• Select a notebook from the list, then hit on the search icon
• The search window opens. The selected notebook is shown below the line where to enter the search string. Now - IMPORTANT - you need to click once on that notebook button (with the dotted line around it) to confirm your selection. The button turns to blue.
• The field below will now fill, with the tags that are used inside of this notebook. You can decide to search by tag - then click on one of them, and only the notes with that tag will show.
• Or enter a search string. Search is instant, while you type letters the words found will show. It will not only show search words with the string at the beginning, but inside of words as well. This is very nice, sometimes you have a combined word containing the search string in the middle.
• When you have narrowed down and find the exact word you are searching, click on it, or hit enter while typing if you want to search for all words that are left.

The search window after clicking on the notebook icon will look like this - note that the notebooks name is now inside of a solid blue button. Only when this shows the search is narrowed down to the selected notebook. If not, the search will be „all notes“. This means you can come from a distinct notebook, and still make an „all notes“ search.

 

[SWB_Indy 5]

Premium user running newly updated 10.0.4 on iPad iOS 14. When I search inside a note, the search bar counts the correct number of returns/hits in the note, but it doesn’t jump to it *within* the note. When I use the arrows, right/left, it will count up or down, but again, doesn’t jump to the hit within the note. I’m having a full-on panic attack right now. Search in Evernote is everything on my iPad and has been since I’ve been a user for over 10 years now.  NOTE: This behavior is *not* happening on my iPhone, only on the iPad. 

[monwen 0]

Can’t get search to work at all with new update. Using ios 14.1 on my iPad Pro. Fix ASAP.

[pepemacias 17]

My saved searches don’t work. When I select one of them, the screen of my phone turns completely black. Then I have to close and open again the app. 

[pepemacias 17]

I’ve noticed a syntax search bug regarding the ANY command with tags. It doesn’t work if I want to search into a specific notebook. When I write ‘any:’ it affects to the notebook too, not only tags.

For example, if I write in the search bar ‘notebook:folder1 any: tag:tag1 tag:tag2’ it shows all the notes archived in the notebook folder1. Those notes tagged with tag1, tag2 or other different tag.

I consider this a bug in view of the EN syntax concepts that worked before and because it works properly in the Windows desktop software.

[JBooth42 0]

Since upgrading to the newest version for Mac, search does not work. I've lost track of how many times I shutdown/restarted. Even tried uninstalling and reinstalling the app. Same results.

Whenever I try to search for anything, I get the same error. "Search failed. Try again later."

[Duncancr 0]

I'm a premium user on ipad, iphone, Mac and Windows. I can't get the search function to work on any of these platforms any more - I've been with EN for 10 years but I'm seriously questioning my use of EN now.

[dwj314 1]

Jan 2021.  I just updated the latest again and am still getting blank searches.  

[PinkElephant 1,745]

Are these notes located in notebooks that were shared to you by others ?

This happens to me when search hits notes in such notebooks. It shows a placeholder instead, which is of little use.

As a workaround I found out that if I have downloaded offline notebooks, and switch the i-device to flight mode, suddenly the search finds and shows these notes (EN iOS v10.3 and v10.4). This means the problem is located in the server based search - when you cut the connection to the server, the search looks up the local copy, and suddenly it works.

[dwj314 1]

Wow, that’s bad   If I go offline I get two results and can view them. If I go back online, I can see one of them but not the rest. The worse part is that one that shows up offline was written in one of my own folders (that I have shared out) but not when I am connected. The notes that are missing are both in local and shared folders  

 

Jan 2021.  I just updated the latest again and am still getting blank searches.  

[PinkElephant 1,745]

The difference I found was with notes shared to me by another account: Offline it worked, online not.

[Natalie D 0]

Hi all, I'm a brand new user and having the same issue. I only have two notes so far and about an hour after creating them I am unable to use a keyword search. This occurs on both the desktop app (version 10.6.9 running on macOS Big Sur 11.1) and when using web based (tried both Safari and Google Chrome). Attached are pictures of what it looks like when I try to search a key word in the desktop app (did not include screenshots of the web based because it looks absolutely identical). In the first picture you can see that I have a note created an hour ago containing the word "in" (I've tried searching lots of other words but just chose "in" for example's sake) and in the second note when I search "in" I receive a "No notes found" message. Happens with every keyword. 

Additionally, PinkElephant's workaround to rebuild the index suggested on a few other threads isn't working for me. When I hold down "Option" and press the "Help" menu at the top, there is no problem solving option. There is a troubleshooting menu, but no options under troubleshooting regarding the index.

Any help would be much appreciated! I was excited to start with Evernote specifically because of the search feature and am afraid I'll have to switch to a different system if I can't figure it out.

 

 

[Ezlan 0]

Hi need help from you awesome people.

I just updated Evernote (10.6.9) on my Mac (11.1). As like some other comments on this forum, my index is screwed up and my search results on the Evernote App turns NO result. So what I have tried?

1)Hold Option + Click Help - Tried it. No change. Only see Learn More, Documentation, Community Discussions, Search Issues
2)Restart Mac - Did it 2 times already

Please help. Really appreciate it

[SadieM 1]

I've tried the iOS, Windows, and Web versions, and I can't search in any of them. I get a message that says "Search failed. Try again later."

[Juan Carlos Bautista 0]

Tonight I was working in my computer, but when I try to find a note using "Find Box" but the app send me a error message. Then I try it in my Iphone and Ipad but there is the same error. Is it my account with a fail?

[SadieM 1]

I also can't filter by tag. When I click any tag, it says "no notes found." And yes, I'm sure that I had notes with that tag applied. 

[christopherhp 8]

When searching for a note from the top left search box, any text, or syntex for a tag or even just the wildcard * has stopped returning any notes in the search results.  Then after a couple of seconds a red box appears top middle of the screen saying "! Search Failed.  Try again later".

(see attached)

I am a long term experienced user, I updated to the new app for the mac when it first came out, I use evernote every day, and it has only stopped working tonight.

Is anyone else having this problem?

[Yan123 0]

I have an exactly same issue, it started couple hours ago in Evernote web.  In Android version, it also gives an Error: ServiceError: errorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=nul.  

[helgamanser 1]

Same for me.

[snacks 2]

as of today (2021-Feb-09) search is completely broken.

now the app is completely unusable.

this would be what is known as a SEV1 ticket.

Mac desktop search is broken.

iOS search on multiple devices is broken.  totally a reproducable bug.

 

was it the implementation of new search feature in multiple shared notebooks that completely broke search, for everything?

i made sure that i was on the latest update of EN and that's what has definitely F'ed me.  but i think i was F'ed anyway bc i have noticed that search on mobile iOS has been deteriorating for a while.  a search i do on mobile would work perfectly on Mac desktop.  and now the search corruption as propagated to everything?  the pain wasn't enough for me to take time to report another poorly performing app.  but now the app is unusable.  search was tested on a friend's EN too.  and even the paying suckers are F'ed.

[dlchan8 2]

 

I'm on the latest version 10.7.6 and now the SEARCH function won’t work on the Desktop APP nor on Evernote.com website!!!

What is going on???

I rebooted my iMac which is brand spanking new.  

I’m also on Big Sur O/S Version 11.2.1

Extremely frustrating not being able to access very important notes for work!!!

Can I temporarily downgrade to get Search function to work again?

[S Sato 5]

I am experiencing the same problem, the search is totally impossible. On Mac app, and on andoroid, and even on the Web version of Evernote(Chrome browser).

So the problem shoud be not in  the apps, but where?

 

[MariaDB 2]

I have the same problem and no idea how to fix it. It's important for me to fix it fast because I have an open book exam tomorrow 

[dlchan8 2]

I'm on the latest version 10.7.6 and now the SEARCH function won’t work on the Desktop APP nor on Evernote.com website!!!

What is going on???

I rebooted my iMac which is brand spanking new.  

I’m also on Big Sur O/S Version 11.2.1

Extremely frustrating not being able to access very important notes for work!!!

Can I temporarily downgrade to get Search function to work again?

[Greyhead 0]

Since about 3 days ago, I am unable to search my notes on any device - PC, android or web interface.  No results are shown, sometimes I get an additional pop up advising there is an error.

As a long-term Evernote user I rely heavily on being able to search for previous items.

Any one else come across similar issues?

[t0nZ 0]

Hi to all, I'am reporting that searching any note after the update is not working, at least for my account, in web version, and also in .exe version.

Any ideas ?

[MichalPuz 0]

The same here, also in Evernote Android app

Edited February 10 by MichalPuz
additional info

[PinkElephant 1,745]

Maybe better update, 10.8 was released today, with improvements to search (release notes, have not yet tested).

If you want to run for a while with the gold standard, you can as well switch to legacy:

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Daniel Beecham 0]

Same here. 

[milan.randl@gmail.com 0]

Same by me... iPhone (screen) and Macbook without search results... 

Evernote, I use your Service more than 7 years. Was always happy about product, reliability, functions... I complained over last 6 months already 2-3 times - I got never some solution, only some excuses and it just began to work with no idea why... Today I am struggeling with another problem again I am loosing trust again... Search doesnt work (mac + iPhone). I cant even login on your evernotes pages... Hey, and dont please try the classical excuse internet - Internet is working really good (tried on wifi + cellular).

[CKaran 1]

Same here. It takes away the whole purpose of the service. I hope they fix it quickly.

[lessa 2]

Same here, on iOS iPhone and iPad. Error received is:

Error: ServiceError: errorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=null

Support request raised: Ticket# 3260401

[Roger Searjeant 1]

And here. I am using the latest Evernote web application:

v 10.8.4 web 229

Editor: v118.1.15148

Service: v1.28.1

 

In Google Chrome Version 87.0.4280.66 (Official Build) (64-bit)  on Windows 10.

 

Tag searches simply fail. If I click a tag, the note list is cleared and after a few seconds I see "Search failed. Try again later" in a red error message.

 

 

I am losing my patience with this product.

 

 

[Mystic 13]

Same problem.
I recently switched to premium to remove the stupid premium purchase ad in search, but now search doesn't work at all, ahaha

[ThomThom 0]

I am having the exact same problem but on Windows 10. I just upgraded to Version 10.8.4 and still the same issue. I rely on searches to organize my life in Evernote. This is killing me. Please help! Yes I have restarted, etc.

[ThomThom 0]

Same problem here. I just upgraded to Version 10.8.4 and still the same issue. I rely on searches to organize my life in Evernote. This is killing me. Please help!

[osya 6]

Same for me. I updated Evernote to 10.8.4 and error still the same

Evernote Error: ServiceError erorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=null

Your issue has been assigned support ticket #3260261

[Jayesh Dahiwale 0]

Same here bro.  I am also not able to search in the notes. It keeps showing pop ups and saying there is an error. There is no use of Evernote without search function

Support ticket is #3260454

[Lionel Guillou 0]

Same error  here. Search is a key feature. If not available, Evernote lose its interest. I am customer since the early days. I am furious by lack of feedback for this show stopper bug

[Lionel Guillou 0]

same bug on MacOS/IOS/Web int"erase. 

This bug make the Evernote software not relevant any more, especially if the bug is not addressed fast.  

[dloprinzi 7]

Same here, I cannot search on Windows client, web, iOS, or iPad. Same error message as others have posted above. Without search, I cannot really even use Evernote and get to the information I need for work. HELP!

[g.franchi 0]

3 hours ago, MichalPuz said:

The same here, also in Evernote Android app

Same problem! Last Mac/iOS Evernote version and search doesn’t work. Even in the web version...

[g.franchi 0]

[mpititto 0]

I have the same problem, only for windows version, on android the search work fine. have you got any news?

[dloprinzi 7]

Search is not working for me either on any platforms: Windows client, web, ipad, iOS. 
This is obviously a catastrophic issue that renders the app useless Where is Evernote staff to update us? 

[sbliven 9]

I have this symptom too. I see some errors in my activity log:

 

{"name":"electron.main","hostname":"Valentina.local","pid":41056,"level":40,"msg":" conduit-electron-worker [[\"Conduit query SearchEx failed with error \",\"ServiceError: errorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=null\\n    at y (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:18:325776)\\n    at Object.t.wrapThriftCall (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:18:326537)\\n    at async Object.t.onlineSearchEx (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:41:51854)\"]]","time":"2021-02-10T13:10:34.567Z","src":{"file":"/Applications/Evernote.app/Contents/Resources/app.asar/node_modules/en-ts-utils/src/logger.ts","line":238,"func":"warn"},"v":0}
{"name":"electron.main","hostname":"Valentina.local","pid":41056,"level":50,"msg":" client:sagas:search {\"name\":\"MultiError\",\"errorList\":[{\"name\":\"ServiceError\",\"errorType\":\"EDAMSystemException\",\"errorKey\":\"\",\"errorCode\":4}]} ","time":"2021-02-10T13:10:34.628Z","src":{"file":"/Applications/Evernote.app/Contents/Resources/app.asar/node_modules/en-ts-utils/src/logger.ts","line":254,"func":"error"},"v":0}
{"name":"electron.main","hostname":"Valentina.local","pid":41056,"level":40,"msg":" conduit-electron-worker [[\"Conduit query SearchEx failed with error \",\"ServiceError: errorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=null\\n    at y (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:18:325776)\\n    at Object.t.wrapThriftCall (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:18:326537)\\n    at async Object.t.onlineSearchEx (app://evernote/boronConduitWorker/vendors~en-conduit-electron-worker-ea57d3f20ab46be8a66b.js:41:51854)\"]]","time":"2021-02-10T13:10:37.788Z","src":{"file":"/Applications/Evernote.app/Contents/Resources/app.asar/node_modules/en-ts-utils/src/logger.ts","line":238,"func":"warn"},"v":0}

 

10.7.6-mac-ddl-public (2321)
Editor: v117.1.15008
Service: v1.27.2

[kaksiir 0]

Same here!

So annoying!!! I have trusted evernote for 10 years and suddenly cannot trust anymore, i cannot find my notes!?!?

 

 

Then

 

 

What the heck?

[sbliven 9]

I am also unable to search from the web. I see an error "Search Failed. Try again later."

[Rodrigo71 0]

I have the same problem, not even the web version works. I can't find my notes, this is a huge problem. 

[sbliven 9]

Going offline (disabling wifi) allowed me to search again. Search results were also cached for auto-complete after going online. However, new online searches don't work.

To me this indicates an issue with the server, either a broad issue or a problem with my account. I will try again after the Wed maintenance window and see if that fixes it.

[ArjenC 105]

It seems too take a minute or x before search works..🤬

[PRichards 1]

Confirmed - search spits out this error....   the app also crashes on quit....

Evernote version (under Mac OS 10.14):

10.7.6-mac-mas-public (458452)
Editor: v117.1.15008
Service: v1.27.2
© 2019 - 2021 Evernote Corporation. All rights reserved

[sconnie22 0]

Getting the same error. Very frustrating. Not worth $35 a year if notes are inaccessible.

[Lionel Guillou 0]

well done Sbliven

[Rodrigo71 0]

I have the same problem, can't find my notes on Windows v. 10.8.4 or on the web. 

Support ticket #3260531

Really frustrated  I can't find my notes from work, I'm seriously thinking about switching product.

[kaksiir 0]

no worries folks, everything is up and running https://status.evernote.com/ however the evernote.com has read label in heading saying temporary issue with apple sign in So that status page also sucks

As a paying customer, i'm very worried about the current situation in Evernote.

 

How about twitter then... ?

 

[bonster713 7]

I have 18K notes - if I don't have search, I'm dead in the water. I'm fixing to tweet to them and see what's up. This is nuts!

[simonparkerdublin 9]

Same here: on the web, and in PC client before and after updating.

10.8.4-win-ddl-public (2349)
Editor: v118.1.15148
Service: v1.28.1
© 2019 - 2021 Evernote Corporation. All rights reserved

(Editor search inside note is working fine)

[Mystic 13]

Where is the feedback ???? Where are the official representatives? Answer us something?!?!

[PinkElephant 1,745]

Send a support ticket, if you want to get a statement.

[Alessio1982 0]

4 hours ago, lessa said:

Same here, on iOS iPhone and iPad. Error received is:

Error: ServiceError: errorCode=4 message=Failed to execute findSearchSuggestions rateLimitDuration=null

Support request raised: Ticket# 3260401

Me top with IOS 

[Alessio1982 0]

What about?

 

 

[osya 6]

[PinkElephant 1,745]

One can always check here:

http://status.evernote.com/

[sbliven 9]

1 hour ago, Lionel Guillou said:

well done Sbliven

It's an obnoxious work around. I hope the evernote team fixes it soon on the server side.

[sidviciousX 0]

plain and simple.

search NOT working on the desktop app or the web.

wtf?

[Shane D. 1,317]

Hi All,

We are aware of the issue that is affecting search and are working to fix it as expediently as possible.

Please post on this thread if you are encountering this issue.

I'll provide an update here ASAP once it's available. 

[Tomato Sauce 0]

Search not working on PC. Working on Android.

[kcandthesunshine 0]

Search still not working. I just keep getting

No notes found

Try using a different keyword or filter.

[CKart 0]

I'm encountering this issue on the Mac Desktop as well.  I'm using Mac OS Big Sur.  

[techn0gichida 0]

This seems to have just started today. I'm searching for terms I have searched before and I know what results should be returned. But not today.

[Jaime Alvarez 1]

hace 2 horas, sbliven dijo:

Going offline (disabling wifi) allowed me to search again. Search results were also cached for auto-complete after going online. However, new online searches don't work.

To me this indicates an issue with the server, either a broad issue or a problem with my account. I will try again after the Wed maintenance window and see if that fixes it.

That made the trick on my mac. Thanks! It didn't work on my phone though.

[tareas.oxkar 0]

Same here.
MacOS Catalina 10.15.7 on a MacBook Pro 2012

[Jaime Alvarez 1]

Oops, I had forgottent to turn off my cell phone data connection as well. It works too!

[gabi.ochman@gmail.com 0]

i am also facing the same problem on all mi devices, and lost the ability to give support 

[tareas.oxkar 0]

hace 2 horas, sbliven dijo:

Going offline (disabling wifi) allowed me to search again. Search results were also cached for auto-complete after going online. However, new online searches don't work.

To me this indicates an issue with the server, either a broad issue or a problem with my account. I will try again after the Wed maintenance window and see if that fixes it.

This works for me too.

 

[danio72 74]

I am able to search across all the platforms I use, but, the results are incomplete

• macOS Big Sur using 10.8.4
• iOS using 10.5
• Web currently stated to be 10.8.4 via Safari

In all cases the number of records, so far, that are shown match BUT the actual Notes displayed is far less than the stated number.  On each platform the Notes displayed varies and is not uniform at all.

An example is search a Tag, 4800 results.  Only 200 or so actually get listed, but a different 200 on each platform

[Peter De Oliveira 1]

I have the same problem as well. Search is not working for me anymore, plus I just upgraded to the Premium plan!!!

[Jeffsky 23]

Can't search on MacBook (evernote 10.7.6) and iPhone.  

[Memfiz 2]

Search stopped working on MacOS Big Sur. Suddenly stopped working on Evernote version 10.7.5. Upgraded to 10.7.6 with no results. Still cannot search. Today in the morning everything worked OK. But it works on the web version and on my Android phone.

[kaksiir 0]

36 minutes ago, PinkElephant said:

One can always check here:

http://status.evernote.com/

yes, everything is working smoothly. Useless page...

[TMoore 1]

OK.  Same here.  If I disconnect my network cable, it also starts working with wifi off.  I love the changes, but it is more important to have it working properly than it is to have all the bells and whistles.

 

[Stan G 0]

So I just searched for notes with the string "zip" in them. No results... And yet I have at least one note that has "Zip" and "zip" multiple times in it. And I just tried several other strings of things I know are in notes (because I just saw that word or phrase verbatim), and nothing. Search is just broken.

On Mac OS, using Evernote version 10.7.6.

 

[dkuckuk 0]

As of EN Update 10.8.4 this morning Feb 10 around 10:15am EST Search Function stopped working (returns "No notes found")  on MacBook Pro Big Sur  11.2.

Disconnected iPad Pro (iOS 14.4) from wifi prior to launching EN so it did not update.  Search worked fine (as it always has).  Reconnected to wifi, EN updated, Search no longer works.

Search does not work using the web client either.

Sorry guys, this really sucks on top of all the other recent update problems.  Leaves me pretty much dead in the water.

 

[DAVID p 17]

Search is not working on Mac for version 10 but search is working on the Legacy App for Mac.

iOS app search is not working.

All devices have the latest software versions.

[AdrianBrancato 6]

02-10-21  10:54 AM     Search is broken, on ALL DEVICES, even the web app!!!

[DavidMe 0]

Same here. No note found. I tried a "Force reload" and "Reload". Nothing is found.

[doktorzirb 29]

 Search not working after update to 10.8.4

Host OS: Windows 10

 

it works on my Android phone though, not an issue of the server side, apparently

 

[Pre 5]

Signed out of all my accounts to see if it helps but it didn't. The issue effects all the clients.

Checked status.evernote.com and nothing there. 

Came here to see if others are running into this and sure enough they are.

Hopefully this gets fixed soon.

[kylefreestyle 2]

Right, mine isn't working. It's absurd how often there are issues with Evernote. I'm a paying user and thinking seriously about jumping ship. It's so frustrating and ridiculous. 

 

[Zergor 0]

Search is not working on the windows store app. Which oddly I just switched to so I can stop the eye bleeding lack of dark mode support on the windows download install version of evernote.  Oddly search works fine there... could it be this insistence that everything be in some sort of cloud rather than use the computing resources on my local desktop?

[dbr12 10]

Same here: Evernote Mac 10.8.4 and Evernote Windows 6.25.

[kaksiir 0]

2 minutes ago, kylefreestyle said:

Right, mine isn't working. It's absurd how often there are issues with Evernote. I'm a paying user and thinking seriously about jumping ship. It's so frustrating and ridiculous. 

 

I've used evernote 10 years now. Now in few months ,several serious issues ...

[Podpimp 0]

No search function at all, 0 results. Bummer

 

[Dave Green 26]

My search operation is also no longer working on Mac, iOS and ipadOS.   Serious loss.

[fierylevi 16]

Experiencing the same issues here as well. Thanks for efforts to resolve!

[DagmarH 0]

Experiencing this issue that the Search isn't working. Been using since 2013, so I have loads of things in EN. A light panic when the search stopped working!