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Windows app keeps freezing no matter what i do


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I downloaded the app on to my windows computer. During the intro it froze, I cannot click anything. the bottom of the intro box isn't visible. I close the app, it comes back exactly the same. I have uninstalled it, and it just got to the same place and froze again! attached is a screenshot of where it keeps freezing. image.thumb.png.f09258dfe25cfb202e44daefabca7f4c.png

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