App Does Not Load - Blank White Screen - Big Sur

[Etihod 19]

I can not get the app to load properly anymore. An hour ago I switched from my personal account to my work account (this worked). Then I switched back to my personal account and all I get is a white screen. I get the little green loading wheel and bar, then it just goes to a white screen.  Things I have tried:

 - quitting and restarting the app

 - quitting and rebooting my mac

 - deleting evernote and reinstalling from download

 - deleting evernote, rebooting my Mac, then resinstalling

 - Log out of my personal account. This then automatically opens my work account (which seems to be working fine) but then when I log back into my personal account I'm back to the blank white screen. 

Nothing is working and I'm about to lose my mind. Please help!

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7
© 2019 - 2021 Evernote Corporation. All rights reserved

[User Sydney 0]

Hi, your issue sounds worse than mine but adding my issue here.

I am on BigSUR as well. Intermittently images are not visible. I need to log out and login back in and images reappear.

Is this a known issue?

Evernote support please respond.

[Sernadas 0]

Hi,

 

I have the same problem!

 

I can't login through web access and also from windows application.

I did everything that I could (reinstall, reboot, ...) but the symptom is always the same... log in is blocked...

 

I need some help because I need some important nodes.

 

Thanks

[Etihod 19]

Update: This morning I signed out both accounts, deleted the local backups for both accounts, restarted my computer, then reinstalled the app and signed in. The app is now working. 

Developers: Please please please fix these bugs. We can not be expected to reinstall the software every few days in order to continue using it. I had the same issue with the iOS app a few days ago - I had to completely delete the app and reinstall it just to view my task list that I'd made for the day. I have been trying my hardest to give you guys time to sort out the issues with the new build but we are on v10.6+ at this point. Please take this seriously and fix it. Thank you. 

[bobcardon 1]

I have the same problem on windows 10.

If I close app and reopen doesn't change, only a PC reboot fix problem.

But I'm not happy to do that.

I'll try to reinstall app

[Peter Olins 66]

5 hours ago, Etihod said:

Please take this seriously and fix it. Thank you.

I have absolutely no doubt that the EN team is well aware of the problems with EN 10+ (by problems I mean big things like white pages or empty notes, slow performance, instability etc.—as distinct from bugs or changes in "features", which may or may not be addressed in future updates). From watching these thread for many weeks I can only think of a limited number of explanations

1) They don't know how to fix the problem

2) Developers are focusing on new features, not fixing the basic problems

3) Perhaps only a small fraction of users are having problems: EN 10+ is working well enough for most users that EN management is just crossing its fingers, hoping that they won't lose too many subscribing customers.

4) They know what's going on, but it will take a lot of work, so they are asking users with problems to stick to the Legacy version until the the problems can be fixed.

5) They know what the problem is, but it cannot be fixed using the the new platform.

Personally, I would have a lot more respect for EN management if they would just keep users informed with the current state of EN 10+ development, rather than going "dark". I would have a lot more patience if I knew what was going on, and these discussion forums wouldn't need to be swamped with many thousands of seemingly similar or related complaints.

[kashdan 0]

I am having the same problem on windows. I resinstalled the new evernote several times and it opens to a white screen. No tabs for notes or notebooks. I cannot do anything with this app on my PC. Please help. It's clear I am not the only one with this problem.

 

thanks

Todd

[User Sydney 0]

I think the app is ‘broken’. Is it worth an online petition to raise awareness?

I saw one was opened for “Red Dead Redemption”, seemed to get some reaction. 

Can I ask those following this discussion to please respond ‘yes’ or ‘no’. 

[User Sydney 0]

FYI - just installed legacy app and seems to work well...

https://help.evernote.com/hc/en-us/articles/360052560314

[jland123 1]

I've been trying to use Evernote for Mac 10.6.9, running Big Sur, and I've had all of the problems mentioned in the other posts here, and more.  This wholly defective version has been a terrible experience; I've used Evernote for so long and have come to rely on it so much for both business and personal  info management that when it's not working properly it can really ***** up my whole day.  I've just loaded the Legacy version and, thank God, it seems to be working in the fast, reliable way I've been accustomed to with Evernote.  I saw no benefits at all from the new version, only aggravation.

[PinkElephant 8,091]

Personally I am running legacy for work, and v10 to test and observe progress. MacBook Pro with BigSur 11.2.

Both clients can be installed and run side by side. Current version of v10 is 10.7.6 - the average was appr. 1 release every 4 weeks. Some of the larger issues are solved, now we will see what happens with feature parity.

[MEGALOMANIAC 2]

Hi,

 The latest evernote never loads correctly the first time. It loads to a blank white screen that stays blank forever. Closing it does nothing as the bug persists when you attempt to start it again. If I manually kill it in task manager it will load the second time. I will likely go legacy until they fix this

 

Cheers,

Mega

[User Sydney 0]

Legacy works great. Don’t wait. 

[Sergios77 1]

After many efforts, I managed to resolve my problem. I just logged in my account, went to devices, and revoked the licence for a third device that I hadn't used for ages. After I was left with just 2 devices on my evernote account blank screen stopped coming up. Let's hope it stays this way

[PinkElephant 8,091]

Usually it does - unless you pick up a 3rd device again.

[User Sydney 0]

Sergios77, thanks for that. Why isn’t Evernote telling us this? 
 

I’ll try that today. 

[Deya 0]

I've got to say I'm disappointed. Just bought this app yesterday and used it all day now it white screens.  Only switched from Metamoji because it started crashing every 5 minutes. 

[PinkElephant 8,091]

You don’t buy the app. The app is free, as the basic plan is Free. It does come with some limits applied.

The subscriptions lift these limits, and allow access to new features.

To me it is not clear what you mean by your post. Maybe post a screenshot.

[LanceL 0]

This just started happening to me!  This compounds the problems with their bug with synchronizing files so Evernote is really wasting my time.

[PinkElephant 8,091]

@LanceL On which plan are you ? Free ? 

[LanceL 0]

Evernote Personal

[PinkElephant 8,091]

OK, in this case you may try this:

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Lag out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

It removes the local data and replaces it by a fresh copy.

[LanceL 0]

The Windows app says "Save data a log out".

Is this what you want me to uncheck?  When I start the Windows app again, do I check this preference or leave it unchecked.  Should I go through this process with my iPhone and iPad apps?

And in the Windows app, is "quitting Evernote" the same as logging out?

Edited September 17, 2021 by LanceL
added another question

[PinkElephant 8,091]

You are aware you are posting in the Mac subforum ?

For Windows, it reads like this

1. Go to File > Sign Out [name] from the menu bar.
2. Select the "Remove my Evernote data from this device" option, then click Sign out.
3. Restart your computer.
4. Sign back in to Evernote

 

On iOS these options do not exist. Here the options are:

 

Shut the device completely off, wait a little, on again (Apple logo must show)

 

If problems persist: Log out of EN, back in

Hint: This will remove all content downloaded for offline use

 

If problems persist: Log out of EN, uninstall the app, switch device off, on again, reinstall, log in