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Very slow typing response and long typing delay in long text notes (Mac version 10.6.9)


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When typing new text at the bottom of a long text note (about 90,000 words; about 5,000 lines of text), the typing response is VERY VERY slow. When typing characters, nothing appears for 20-45 seconds, then it "catches up" and the text that was typed during the 20 seconds appears. Then when resuming typing, this happens repeatedly. It makes adding text to long text notes unusable. Shorter text notes don't seem to have this problem. I am not an unusually fast typist. I did not experience this problem with the old Evernote before v10.

This problem does not occur in Evernote Legacy for Mac. I am using both Evernote 10 (specifically, v10.6.9 as of 1/24/2021) and Evernote Legacy on 2 different Macs. I can edit the long note in Evernote Legacy and type new text lines at the bottom just fine with normal typing response. Then when I open the note in Evernote 10.6.9, typing text lines at the bottom of the same note experiences 20-40 second delays for the typed text to appear. This is a very repeatable problem for multiple different notes that are over 5,000 lines long. The notes are text with no images or attachments.  (I have been using Evernote since 2008 and have 11,000 notes that total about 15GB in Evernote Legacy. I am not sure if my large number of notes or my large database size are part of the problem or not). About 5% of my notes are "long" text notes (over 1,000 lines). I don't want to have to break the notes into smaller notes, but when I did that as an experiment on one of the long notes, Evernote v10 was able to edit the shorter notes just fine.

Problem occurs on 2 of my Macs: 1) MacOS Catalina 10.15.4 (MacBook Air with 4GB RAM & 512GB SSD) and 2) MacOS Big Sur 11.1 (MacBook Pro with 16GB RAM & 512GB SSD). 

My Evernote version from "About Evernote" pulldown menu item:

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7
 

Edited by Jeff Bass
Added Evernote version information
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I have submitted a support ticket for this problem (submitted today, 1/24/2021) and will update this topic when I hear a response. I have been experiencing this problem ever since Evernote v10 on Mac was released. I switched back to Evernote Legacy, because Evernote v10.x is not usable for me with this slow typing problem. About every week or 2, I open Evernote v10 on a different Mac, then update the EN v10 to the latest version, then duplicate the problem. It has consistently been there in every new version of Evernote v10 since v10.4. The newest version 10.6.9 is slightly faster in displaying characters as they are typed at the end of long notes than v10.4 was. But it is still way too slow (over 20 seconds to catch up to display newly typed characters on a 5,000 line text note) to be usable.

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Just updated to 10.6.9 today and i will have to agree with you. I have a long text file and it has become painstakingly slow. It's basically not usable. I will have to revert to an older version till this issue is fixed. 

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I was contacted by email by Evernote Support (within 1 day) and they asked me to do a QuickTime video of my screen as I experienced the typing slowness in a large text file. The large text file edited just fine in Evernote Legacy, allowing me to add lines at the end with no typing slowness. I closed Evernote Legacy and opened Evernote Mac v10.6.9. I opened the same note. I started the QuickTime screen capture video. I started typing 4 lines. After 3 characters appeared on the screen, none of my additional typing appeared. Then after about 5 minutes (yes...5 MINUTES) the text that I had typed appeared. I sent the link to the video in my reply to Evernote support, as requested. Will continue to update this topic as this support issue progresses.

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The typing slowness is absolutely untenable. After 10+ years of using this product, it might be time to find something else. There's no point if it can't keep up with my typing. If I'm on a video call? Forget it, I had to pop open text edit and put all my notes there because Evernote could hardly respond at all. Interested to hear if your support ticket gets us anywhere. For now, I'm researching new products :(. 

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I am having the same problem. When I first run it, the typing is dreadfully slow. After a while it seems to normalize.

Here is the version info: 10.6.9-win-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7
© 2019 - 2021 Evernote Corporation. All rights reserved

 

Thanks,

rdelgado

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I'm waiting desperately till you hear back. Currently back on legacy which works fine (but obviously looks ugly and i am so used to the new fonts now). Migrating to another platform is going to be painstaking as i am very heavily invested but yes if it doesn't get better in 2 weeks i will have no option but to find other platforms which can handle text documents.. Please keep us posted.

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@hasman404, Yes, they responded to the video. They said they "do not currently have an estimated time on when it will be addressed".

Timeline: I opened my original support ticket January 25. Evernote support emailed me and asked for the video January 26. I created and sent the video January 26. Evernote support sent me an email saying they got the video and were referring the issue to technical support January 26. I got an email from technical support on January 27 that said they are doing further investigation, assessing the issue and prioritizing this in a future release, with no estimated time for addressing it. Here is the relevant paragraph from the January 27 email to me from technical support:

Quote

Thanks for contacting Evernote Support and for reporting this issue. This issue has been reported  for further investigation. The product team will assess the issue and work on prioritizing this in a future release, but I do not currently have an estimated time on when it will be addressed.

I will continue using Evernote Legacy on my Mac's until i hear back from them. Evernote Legacy for Mac is working fine for me. They gave me a ticket number and an email contact and I will check back via email in a week or so.

Edited by Jeff Bass
Added tag.
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@DrumWise, yes, you can install an older version called Evernote Legacy for Mac. It can run alongside Evernote 10.6.9 on the same Mac (they use different local storage on the Mac, but they both update to the same Evernote notes servers).

The link to the Evernote Help and Learning article about the Legacy versions for Mac and Windows is here.

You can download Evernote Legacy for Mac by clicking on the green "Mac" link in the middle of the article. Evernote Legacy for Mac is working well for me for now.

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So this problem has not been solved? When I try to create a new note it brings me to a blank page on which I cannot type. I can only use my iPad and not my Mac. Come on Evernote. Please solve this?

 

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@goandigo, this problem has not been solved as of today, February 1, 2021. I am using Evernote Legacy on my Mac and will keep doing that until they make v10 usable on the Mac. Evernote Legacy is working well on the Mac for me so far. I posted installation information links earlier in this thread.

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On 1/26/2021 at 9:57 AM, Kitalooclef said:

The typing slowness is absolutely untenable. After 10+ years of using this product, it might be time to find something else. There's no point if it can't keep up with my typing. If I'm on a video call? Forget it, I had to pop open text edit and put all my notes there because Evernote could hardly respond at all. Interested to hear if your support ticket gets us anywhere. For now, I'm researching new products :(. 

I know what the problem is!  I just figured it out.  I type long notes during lectures and meetings and drag stuff into the note... omg .. I kept track of how long it took .. 30 seconds, 1 minute, 1 1/2 minutes, sometimes 10 seconds.  100% unusable!  I have been so depressed because I simply can not any longer be efficient and take notes and screen shots. They removed the top bar clipper - so that it clips only one thing directly to evernote and you never see it -- I was clipping my zoom window right into my note and and then typing notes and then again and again .. and it worked 100% beautifully -- super fast and even if something crashed it never once lost the note. NOW ..  the workflow is broken -- and my work around (using the mac screen capture: shift command 4, then find it, drag it into the note.. and then wait and wait .. meanwhile the lecture is going on and I can't type any notes) barely works.  THE FIX IS: turn off the internet for Evernote and it works reasonably well. Not as fast as originally but workable. I have no idea what is taking so long!  I put a bug report in to report that this slowness is due to them trying to sync to the cloud after ever character you type it seems!

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On 1/25/2021 at 10:32 PM, Jeff Bass said:

I was contacted by email by Evernote Support (within 1 day) and they asked me to do a QuickTime video of my screen as I experienced the typing slowness in a large text file. The large text file edited just fine in Evernote Legacy, allowing me to add lines at the end with no typing slowness. I closed Evernote Legacy and opened Evernote Mac v10.6.9. I opened the same note. I started the QuickTime screen capture video. I started typing 4 lines. After 3 characters appeared on the screen, none of my additional typing appeared. Then after about 5 minutes (yes...5 MINUTES) the text that I had typed appeared. I sent the link to the video in my reply to Evernote support, as requested. Will continue to update this topic as this support issue progresses.

 

On 1/24/2021 at 9:43 PM, Jeff Bass said:

When typing new text at the bottom of a long text note (about 90,000 words; about 5,000 lines of text), the typing response is VERY VERY slow. When typing characters, nothing appears for 20-45 seconds, then it "catches up" and the text that was typed during the 20 seconds appears. Then when resuming typing, this happens repeatedly. It makes adding text to long text notes unusable. Shorter text notes don't seem to have this problem. I am not an unusually fast typist. I did not experience this problem with the old Evernote before v10.

This problem does not occur in Evernote Legacy for Mac. I am using both Evernote 10 (specifically, v10.6.9 as of 1/24/2021) and Evernote Legacy on 2 different Macs. I can edit the long note in Evernote Legacy and type new text lines at the bottom just fine with normal typing response. Then when I open the note in Evernote 10.6.9, typing text lines at the bottom of the same note experiences 20-40 second delays for the typed text to appear. This is a very repeatable problem for multiple different notes that are over 5,000 lines long. The notes are text with no images or attachments.  (I have been using Evernote since 2008 and have 11,000 notes that total about 15GB in Evernote Legacy. I am not sure if my large number of notes or my large database size are part of the problem or not). About 5% of my notes are "long" text notes (over 1,000 lines). I don't want to have to break the notes into smaller notes, but when I did that as an experiment on one of the long notes, Evernote v10 was able to edit the shorter notes just fine.

Problem occurs on 2 of my Macs: 1) MacOS Catalina 10.15.4 (MacBook Air with 4GB RAM & 512GB SSD) and 2) MacOS Big Sur 11.1 (MacBook Pro with 16GB RAM & 512GB SSD). 

My Evernote version from "About Evernote" pulldown menu item:

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7
 

Jeff === I wrote above that I figured it out... it is that they are trying to sync seemingly every character to the cloud. This algorithm is not the right one.  In no way does this support a real time workflow.  I have an app running call 'Trip Mode' because I am often in places with little or slow Internet and I can't afford to have every program talking to the Internet - so I can specifically turn off apps. When I turned off evernote yesterday when I had a 3 hour meeting I could actually take notes and drag screen shots into the note and not get too far behind.

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I've been having the exact same problems. I'm a long time Evernote user, but since some time it's not useable anymore. I came to this community to look for alternatives or tips for getting my notes out of Evernote and moving them elsewhere. Thanks to your suggestions I've now installed Evernote legacy and I'm back to normal productivity. Seems like a huge flaw/bug... I hope they fix it.  Should I report officially?

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9 hours ago, Karin Clavel said:

I've been having the exact same problems. I'm a long time Evernote user, but since some time it's not useable anymore. I came to this community to look for alternatives or tips for getting my notes out of Evernote and moving them elsewhere. Thanks to your suggestions I've now installed Evernote legacy and I'm back to normal productivity. Seems like a huge flaw/bug... I hope they fix it.  Should I report officially?

Hello Karin - I think you should, because then they will know how serious it is.  I am sure it is because they were trying to sync every thing - Evernote was so great before -- and now with the broken Evernote helper with no way to clip and drag into a note in real time  plus typing a note taking on average over a minute (for me) to give me control back - I have to see what products there are that will give me this functionality. I have had some recommendations, but I am waiting to see if the issues are fixed. I am super unhappy with the way customer support simply closes my cases with 0 explanation. I am not giving up yet -- so please put in a bug report for this....

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@robinrobin, thanks for your insight and workaround suggestion. I am using Evernote Legacy for Mac until this is fixed. It's an OK workaround for me. You may want to file an official bug report. See below paragraph.

@Karin Clavel, it may help Evernote technical support to prioritize this problem to a more urgent status if more of us report it officially. You can probably just give a very brief description and reference this forum topic by providing a link to it in your problem report. Here is the link to evernote bug reporting page. Click on the "contact us" link in the middle of the page. You will need to log in using your Evernote log in. You will need to select 3 pull down menu items before you can enter text: 1) select "Technical Issues"; 2) select "Notes"; 3) select "Report a Bug" (you will have to scroll down to this choice; it is at the bottom of a long list). Then you can enter text about the problem. I suggest you include a link to this issue page so they know that many of us are experiencing this problem.

@iAlfred34, I agree. This has rendered Evernote Mac v10 'useless' for me, too. I am using Evernote Legacy until they get v10.x working. I have started looking for alternatives to Evernote in case they can't or won't fix v10. You may want to file an official bug report. See above paragraph.

Edited by Jeff Bass
fix typos
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@hasman404, I have been researching alternatives to Evernote because the flaws in the new Mac Evernote version are really severe. I am using Evernote Legacy for Mac for now and it is working well for me. But if the Evernote folks don't make "Evernote for Mac" usable, then I'm going to (sadly) start using something else. I am preparing a long post about "good alternatives to Evernote" and I will post it in a few days in its own thread. I'll link to that thread here. The short answer is that every alternative to Evernote has drawbacks compared to Evernote Legacy for Mac when it is combined with the Evernote ecosystem (Evernote Web clipper; Evernote across all devices; Evernote XML database on Mac readable by other programs; easy input from iPhone camera, Evernote search "seeing" text in pictures or PDF files, etc, etc.). Evernote was very close to ideal for me prior to this new Mac version. But Evernote 10 on Mac is unusable. So I have been actively researching alternatives since November 2020. I will post my research results in a few days.

  1. Here is a really good post in a productivity blog that compares many alternatives ranked by number of "Evernote features" that are present. It was the start for my own research: https://projectorius.org/evernote-alternatives/ 
  2. The biggest absolutely horrible deal killer for the new Evernote for Mac is the problem in this thread. I literally cannot type into longer notes. An astonishing bug. Absolutely astonishing. Can't type into a note that is longer than 1,000 lines? Really????
  3. Here is a list of flaws in the new Evernote for Windows in a Reddit post (most of these apply to the new Evernote Mac Client also): 
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Update on my slow typing response tech support ticket with Evernote support. Evernote 10.7.6 for Mac has been released. I upgraded my 10.6.9 to 10.7.6. The slow typing problem is still there on long notes. It is very slightly faster, but still unusable (several MINUTES before typing at bottom of long note catches up to typing). I let the technical support staff who is handling my support ticket know in a reply email. I will update this post when I hear back from them.

(I am tagging posters in this group so you will get pinged on this update: @hasman404, @Kitalooclef, @rdelgado, @DrumWise, @goandigo, @robinrobin, @Karin Clavel, @iAlfred34)

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Type shorter notes, and use a word processor (Word, Pages etc.) for extended writing. A note is not meant to be a book.

Or install legacy to write longer texts.

"No, I insist on using v10, I like the pain !" .... OK, then just continue.

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3 hours ago, Jeff Bass said:

Update on my slow typing response tech support ticket with Evernote support. Evernote 10.7.6 for Mac has been released. I upgraded my 10.6.9 to 10.7.6. The slow typing problem is still there on long notes. It is very slightly faster, but still unusable (several MINUTES before typing at bottom of long note catches up to typing). I let the technical support staff who is handling my support ticket know in a reply email. I will update this post when I hear back from them.

(I am tagging posters in this group so you will get pinged on this update: @hasman404, @Kitalooclef, @rdelgado, @DrumWise, @goandigo, @robinrobin, @Karin Clavel, @iAlfred34)

Yes, I am having the exact same problem with 10.7.6 - it is somewhat better than 10.6.9 .. but it is still not working correctly.  I think (as I mentioned before) it has to do with how they are trying to sync the note as you are typing it. I can fix this by turning the internet off of the Evernote process !!!!  It is usable -- still 1-2 seconds slower than the original version but better than 30 seconds to 1 1/2 minutes!!  (I am talking about when I drag images into the note (because they BROKE the evernote helper and refuse to have a dialgue about fixing it to how it was )) I think they are trying to sync while you are typing ... Do you think they goofed in the implementation and are doing this synchronously, instead of doing it async in the background??  Why when I disconnect the Internet does the response time improve.  @Jeff Basscan you try typing your notes as a test with the Internet connection off for Evernote and see? This might help them debug the problem. I reported this too.

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44 minutes ago, PinkElephant said:

Type shorter notes, and use a word processor (Word, Pages etc.) for extended writing. A note is not meant to be a book.

Or install legacy to write longer texts.

"No, I insist on using v10, I like the pain !" .... OK, then just continue.

Hello @PinkElephant -- The idea is that we are moving forward, not going backwards... I do not want to use the legacy just to write long notes... I don't want to use the legacy to clip into a note, and I certainly don't want to be going backwards by now having to use 'shift-command-4' to clip something and drag it into a note and then wait  30 sec - 1 1/2 minutes until it gives me control back to continue typing in the note.

How does this help the product go into the future by us using legacy?  The product should be getting better with more features, not less. It should be becoming more robust and incorporate the new ways we are taking notes in the age of zooming all day. I refuse to go back to the legacy and let the product go down hill.  I have watched a few interviews with Ian Small that said the product was to be driven by the customer - so I am taking his word on that.  About the 1,000 lines .. um....  I have books in my Evernote... and I write my thesis chapters in Evernote. I don't take short notes. A note can be a book  or chapters in a book.

 

🙂

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4 hours ago, Jeff Bass said:

@hasman404, I have been researching alternatives to Evernote because the flaws in the new Mac Evernote version are really severe. I am using Evernote Legacy for Mac for now and it is working well for me. But if the Evernote folks don't make "Evernote for Mac" usable, then I'm going to (sadly) start using something else. I am preparing a long post about "good alternatives to Evernote" and I will post it in a few days in its own thread. I'll link to that thread here. The short answer is that every alternative to Evernote has drawbacks compared to Evernote Legacy for Mac when it is combined with the Evernote ecosystem (Evernote Web clipper; Evernote across all devices; Evernote XML database on Mac readable by other programs; easy input from iPhone camera, Evernote search "seeing" text in pictures or PDF files, etc, etc.). Evernote was very close to ideal for me prior to this new Mac version. But Evernote 10 on Mac is unusable. So I have been actively researching alternatives since November 2020. I will post my research results in a few days.

  1. Here is a really good post in a productivity blog that compares many alternatives ranked by number of "Evernote features" that are present. It was the start for my own research: https://projectorius.org/evernote-alternatives/ 
  2. The biggest absolutely horrible deal killer for the new Evernote for Mac is the problem in this thread. I literally cannot type into longer notes. An astonishing bug. Absolutely astonishing. Can't type into a note that is longer than 1,000 lines? Really????
  3. Here is a list of flaws in the new Evernote for Windows in a Reddit post (most of these apply to the new Evernote Mac Client also): 

@Jeff Bass I just typed a note with 2000 lines and it seems ok (well one character per line). Is this really a limitation?  I wonder if we can request a zoom call with Ian Small to discuss how we spend hours documenting things and giving supporting evidence of our workflows that prove why we need the functions they have deleted, and still customer support says cuts and pastes canned answers ... basically saying it is a 'feature they are considering'....  when these functions were put into the product for a reason!  I am so upset -

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@robinrobin, I did go offline and the typing is still very lagged and slow. It still takes 3-5 minutes to show new typing at the bottom of a 5,700 line text only note. (It is the same long note I reported my technical issue with; I keep testing with that same note). I'm glad you are getting good offline typing response. I am not. I just timed it both online and offline: both took over 4 minutes long for my typing to catch up. The time is variable every time I do the typing test. But it is always over 2 minutes to type a new line at the end of the note. Sometimes as much as 5 minutes. But it is the same whether I am online or offline in v10.7.6. It may be slightly faster when offline, but less than 20% difference.

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4 minutes ago, Jeff Bass said:

@robinrobin, I did go offline and the typing is still very lagged and slow. It still takes 3-5 minutes to show new typing at the bottom of a 5,700 line text only note. (It is the same long note I reported my technical issue with; I keep testing with that same note). I'm glad you are getting good offline typing response. I am not. I just timed it both online and offline: both took over 4 minutes long for my typing to catch up. The time is variable every time I do the typing test. But it is always over 2 minutes to type a new line at the end of the note. Sometimes as much as 5 minutes. But it is the same whether I am online or offline in v10.7.6. It may be slightly faster when offline, but less than 20% difference.

grrrrr .  I think they are trying to be too clever and syncing while typing. Maybe my notes are not so big or I am taking breaks in the middle of typing to clip things and so I am not noticing.  I will pay more attention when I am typing.  Aren't these things supposed to be asynchronous .... 

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@PinkElephant, of course you are right. I am doing exactly that; I am using Evernote Legacy for longer notes. And I can definitely change my workflow to use Pages for longer stuff. But I don't feel I should have to. Evernote Mac v7.x did not have this problem. Evernote Legacy for Mac does not have this problem. Mac Pages does not have this problem. Evernote Mac alternatives like Bear notes, DevonThink and even iOS / Mac Notes do not have this problem. It is an egregious bug. I don't think it is at all unreasonable to continue to ask that it be fixed, even as I am using alternatives and work arounds. I am a paying Evernote "PREMIUM" customer and will keep this thread updated with progress on this bug until it is fixed.  I am feeling annoyed and frustrated by this. Yes, I know there are workarounds. But I have been a paying Evernote customer since 2008 and I have always recommended Evernote to others. I hope they fix this bug so that I can continue to do so.

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We all do.

If you review the forum, there are a lot of postings about performance, RAM/CPU usage, there is a low setting of the limit for note selection etc. Personally I doubt we will ever get the performance back we used to have. This is set off by other advantages - if it still serves the personal use cases in total, we all have to wait & see.

As long as legacy works, I am watching v10 to mature, and hope it will get close to feature parity regarding my personal set of features.

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@robinrobin, I'm not sure if the problem is individual character syncing or not. Evernote technical support replied to my most recent update quickly (within 1 business day). I responded back immediately as well. As you can see from my "cut and pasted" reply email below, the problem is related to the number of lines and the number of characters per line. Small files: no problem; 2,000 line file has a slight problem; 4,000 line file has an unusable 90 second delay; 5,000 line file takes a full 3 minutes to catch up. These are not large files. The problem is likely related to memory buffers and or caching. I'm a software developer, so I tried to be precise and helpful in my reply to them. This is a serious "you need to fix all broken windows" type of bug (reference "The Pragmatic Programmer, Tip # 5": Don’t Live with Broken Windows: Fix bad designs, wrong decisions, and poor code when you see them https://pragprog.com/tips/ ). My email reply to them included a link to a short 10 line Python program that generates multiple text notes that illustrate the problem. I also enclosed the 4,000 line note and the 5,000 line note, as they requested. These are notes that really break Evernote v10.7.

 

Quote

 

I am enclosing 2 notes that that illustrate the problem. The files are .enex files, as requested. I am a software developer myself, so I wrote a 10 line Python program that generates notes that precisely demonstrate the problem. The 2 enclosed notes are 5,000 lines and 4,000 lines long. The 5,000 line note takes 3 minutes to catch up when typing a line at the bottom. The 4,000 line note takes 90 seconds to catch up when typing a line at the bottom. The problem is related to the number of lines: a 2,000 line note catches up to the typing, but the typed characters display in a manner that is very jerky and lagging. Smaller notes do not demonstrate the problem at all. These notes have no problems in Evernote Legacy. These notes are not very large; the 5,000 line note is just 400K bytes, which is smaller than a simple photo, for example.

 
The 2 notes contain lines that are randomly 6 to 20 words long, the same as multiple notes that have exhibited this problem for me. These example notes contain randomly sampled words from the Gettysburg Address. In case it might help, here is a link to the short Python program (as a GitHub Gist) that generates these files of varying lengths: https://gist.github.com/jeffbass/4cde8fa8abf3b1dcb2d7c56391ee951e  
 
Thanks for your help with this,
Jeff

 

 
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Amazing work @Jeff Bass; you are giving EN no excuse not to fix this issue. I'm interested in following their response to you, if you care to continue posting your back-and-forth with support on this thread.

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To me it seems there is an interaction with syncing. v10 tries to keep notes synced pretty much all the time.

When a note grows too large, it starts to choke on the syncing - the earlier one is not yet done when the next one tries to start. This leads to the building of lag and blocking - once the syncing is sorted out, the app returns to normal - until the next user interaction causes the next loop.

Just my interpretation of what happens.

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@Paul A., & others who may be following this: I heard back from Evernote support; it was just a short email saying they got my files and email and are adding it to my existing issue report : 

Quote

Thanks for these details. I've added this information to the existing issue report. I will let you know once I have additional updates on the progress of this issue.

Thanks,

I'll continue to post in this thread every time I hear from Evernote Technical Support.

Edited by Jeff Bass
Added a last sentence.
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