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Evernote Web Clipper on Mac OS Big Sur Not Working


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  • Level 5

I am on BigSur as well, and for me it is working. All the latest stuff (11.1, Safari, the rest I don’t know, but it is updated) except running EN legacy 7.14.

Maybe there is some security setting missing, BigSur is quite special on this. And on some web sites the clipper seems to have trouble, don’t know why. But on most it is working just fine.

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5 hours ago, tmadel said:

I uninstalled and reinstalled the extension.  When I try to save a page -it just stays on Synching forever:

 

image.png.9a38dda763d187eb68989d39f65791f4.png

Make sure that there aren't any pending OS updates. Especially if you are running a Big Sur beta. I had this happen and it was a combination of the clipper needing to be updated as well as an update that I had missed. As soon as I did both it started working again and has been working ever since.

 

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It is also not working for me.   I've had to log in a few times.  I click on the elephant and nothing happens.   Here's my log.

 

Evernote Web Clipper 7.13.8.31-fad3b6a Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:84.0) Gecko/20100101 Firefox/84.0
Clipper core: 1.5.0-9421f47
Locale: en-US
REMOVED experiments status:
{
 "SaveButtonPos_CLIPPER-1768": null,
 "ClipTypeOrder_CLIPPER-1992": null
}

2021\1\13 00:48:59 LOG: Using service: https://www.evernote.com
2021\1\13 00:48:59 LOG: detected auth in slots Array:[0]
2021\1\13 00:48:59 LOG: Reloading account in slot 0
2021\1\13 00:48:59 WRN: clipper-sso cookie not found!
2021\1\13 00:48:59 LOG: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"}
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 LOG: Using service: https://www.evernote.com
2021\1\13 00:49:13 LOG: detected auth in slots Array:[0]
2021\1\13 00:49:13 LOG: Reloading account in slot 0
2021\1\13 00:49:13 WRN: clipper-sso cookie not found!
2021\1\13 00:49:13 LOG: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"}
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:22 LOG: ------ Button clicked -------
2021\1\13 00:49:57 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:57 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:49:57 LOG: detected auth in slots Array:[0]
2021\1\13 00:49:57 LOG: Reloading account in slot 0
2021\1\13 00:49:57 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:49:57 LOG: REMOVED: Sync started
2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: 110703
2021\1\13 00:49:57 LOG: Reloading account in slot 0
2021\1\13 00:49:57 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:49:57 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: 112608
2021\1\13 00:49:57 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:49:57 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:49:57 LOG: REMOVED: Sync finished
2021\1\13 00:49:57 LOG: REMOVED: Sync started
2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:49:57 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:49:57 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:49:57 LOG: REMOVED: Sync finished
2021\1\13 00:50:02 LOG: ------ Button clicked -------
2021\1\13 00:50:02 LOG: Reloading account in slot 0
2021\1\13 00:50:02 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:07 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:07 LOG: REMOVED: Sync started
2021\1\13 00:50:07 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:07 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:07 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:07 LOG: REMOVED: Sync finished
2021\1\13 00:50:08 LOG: ------ Button clicked -------
2021\1\13 00:50:08 LOG: Reloading account in slot 0
2021\1\13 00:50:08 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:08 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:09 LOG: REMOVED: Sync started
2021\1\13 00:50:09 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:09 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:09 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:09 LOG: REMOVED: Sync finished
2021\1\13 00:50:12 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED
 
2021\1\13 00:50:12 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED
 
2021\1\13 00:50:14 LOG: ------ Button clicked -------
2021\1\13 00:50:14 LOG: Reloading account in slot 0
2021\1\13 00:50:14 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:14 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:15 LOG: REMOVED: Sync started
2021\1\13 00:50:15 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:15 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:15 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:15 LOG: REMOVED: Sync finished
2021\1\13 00:50:16 LOG: ------ Button clicked -------
2021\1\13 00:50:16 LOG: Reloading account in slot 0
2021\1\13 00:50:16 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:16 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:16 LOG: REMOVED: Sync started
2021\1\13 00:50:16 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:16 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:16 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:16 LOG: REMOVED: Sync finished
2021\1\13 00:50:17 LOG: ------ Button clicked -------
2021\1\13 00:50:17 LOG: Reloading account in slot 0
2021\1\13 00:50:17 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:17 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:17 LOG: REMOVED: Sync started
2021\1\13 00:50:17 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:17 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:17 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:17 LOG: REMOVED: Sync finished
2021\1\13 00:50:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://(REMOVED)0/commons.js:56:REMOVED
 
2021\1\13 00:50:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED
 
2021\1\13 00:50:22 LOG: ------ Button clicked -------
2021\1\13 00:50:22 LOG: Reloading account in slot 0
2021\1\13 00:50:22 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:22 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:22 LOG: REMOVED: Sync started
2021\1\13 00:50:22 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:22 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:22 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:22 LOG: REMOVED: Sync finished
2021\1\13 00:50:23 LOG: ------ Button clicked -------
2021\1\13 00:50:23 LOG: Reloading account in slot 0
2021\1\13 00:50:23 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 00:50:23 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 00:50:23 LOG: REMOVED: Sync started
2021\1\13 00:50:23 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 00:50:23 LOG: REMOVED: Purging 0 notes.
2021\1\13 00:50:24 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 00:50:24 LOG: REMOVED: Sync finished
2021\1\13 00:55:19 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 00:55:19 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:02:48 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:02:48 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:03:03 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:03:03 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:04:00 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:04:00 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:05:25 LOG: ------ Button clicked -------
2021\1\13 01:05:25 LOG: Reloading account in slot 0
2021\1\13 01:05:25 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 01:05:25 LOG: REMOVED: Sync started
2021\1\13 01:05:25 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:05:25 LOG: REMOVED: Purging 0 notes.
2021\1\13 01:05:25 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:05:25 LOG: REMOVED: Sync finished
2021\1\13 01:05:26 LOG: Get recommendations for REMOVED REMOVED 0
2021\1\13 01:05:26 LOG: REMOVED: Sync started
2021\1\13 01:05:26 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:05:26 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:05:26 LOG: REMOVED: Sync finished
2021\1\13 01:05:43 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:05:43 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error:
Error: There is no clipping info for given tab  
_tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED
 
2021\1\13 01:05:48 LOG: ------ Button clicked -------
2021\1\13 01:05:48 LOG: Reloading account in slot 0
2021\1\13 01:05:48 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 01:05:48 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 01:05:48 LOG: REMOVED: Sync started
2021\1\13 01:05:48 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:05:48 LOG: REMOVED: Purging 0 notes.
2021\1\13 01:05:48 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:05:48 LOG: REMOVED: Sync finished
2021\1\13 01:05:49 LOG: ------ Button clicked -------
2021\1\13 01:05:49 LOG: Reloading account in slot 0
2021\1\13 01:05:49 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 01:05:49 LOG: Got user name: "REMOVED" (REMOVED).
2021\1\13 01:05:49 LOG: REMOVED: Sync started
2021\1\13 01:05:49 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:05:49 LOG: REMOVED: Purging 0 notes.
2021\1\13 01:05:49 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:05:49 LOG: REMOVED: Sync finished
2021\1\13 01:05:49 LOG: ------ Button clicked -------
2021\1\13 01:05:49 LOG: Reloading account in slot 0
2021\1\13 01:05:49 ERR: Unable to show popup. Tab clipper doesnt exist.
2021\1\13 01:05:49 LOG: Got user name: “(removed)” (REMOVED).
2021\1\13 01:05:49 LOG: REMOVED: Sync started
2021\1\13 01:05:49 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:05:49 LOG: REMOVED: Purging 0 notes.
2021\1\13 01:05:50 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:05:50 LOG: REMOVED: Sync finished
2021\1\13 01:06:49 LOG: Reloading account in slot 0
2021\1\13 01:06:49 LOG: Got user name: “(removed) (REMOVED).
2021\1\13 01:06:49 LOG: REMOVED: Sync started
2021\1\13 01:06:49 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:06:49 LOG: REMOVED: Purging 0 notes.
2021\1\13 01:06:49 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:06:49 LOG: REMOVED: Sync finished
2021\1\13 01:06:49 LOG: REMOVED: Sync started
2021\1\13 01:06:49 LOG: REMOVED: Sync from USN: REMOVED
2021\1\13 01:06:49 LOG: REMOVED: Sync completed USN: REMOVED
2021\1\13 01:06:49 LOG: REMOVED: Sync finished

 

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  • Level 5

This is completely useless !

We are users here - who do you think should read that stuff ?

If you want to get somebody to watch over it, issue a support ticket.

My web clipper is working. Maybe spare yourself some stress, and install legacy:

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

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