tmadel 0 Posted January 6, 2021 Share Posted January 6, 2021 I uninstalled and reinstalled the extension. When I try to save a page -it just stays on Synching forever: Link to comment
Level 5 PinkElephant 8,077 Posted January 6, 2021 Level 5 Share Posted January 6, 2021 I am on BigSur as well, and for me it is working. All the latest stuff (11.1, Safari, the rest I don’t know, but it is updated) except running EN legacy 7.14. Maybe there is some security setting missing, BigSur is quite special on this. And on some web sites the clipper seems to have trouble, don’t know why. But on most it is working just fine. Link to comment
Sayre Ambrosio 520 Posted January 6, 2021 Share Posted January 6, 2021 5 hours ago, tmadel said: I uninstalled and reinstalled the extension. When I try to save a page -it just stays on Synching forever: Make sure that there aren't any pending OS updates. Especially if you are running a Big Sur beta. I had this happen and it was a combination of the clipper needing to be updated as well as an update that I had missed. As soon as I did both it started working again and has been working ever since. Link to comment
Ryq G 27 Posted January 13, 2021 Share Posted January 13, 2021 It is also not working for me. I've had to log in a few times. I click on the elephant and nothing happens. Here's my log. Evernote Web Clipper 7.13.8.31-fad3b6a Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:84.0) Gecko/20100101 Firefox/84.0 Clipper core: 1.5.0-9421f47 Locale: en-US REMOVED experiments status: { "SaveButtonPos_CLIPPER-1768": null, "ClipTypeOrder_CLIPPER-1992": null } 2021\1\13 00:48:59 LOG: Using service: https://www.evernote.com 2021\1\13 00:48:59 LOG: detected auth in slots Array:[0] 2021\1\13 00:48:59 LOG: Reloading account in slot 0 2021\1\13 00:48:59 WRN: clipper-sso cookie not found! 2021\1\13 00:48:59 LOG: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:00 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 LOG: Using service: https://www.evernote.com 2021\1\13 00:49:13 LOG: detected auth in slots Array:[0] 2021\1\13 00:49:13 LOG: Reloading account in slot 0 2021\1\13 00:49:13 WRN: clipper-sso cookie not found! 2021\1\13 00:49:13 LOG: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.initCompleted' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:13 ERR: Channel: Message 'tabClipper.getCurrentTheme' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:22 LOG: ------ Button clicked ------- 2021\1\13 00:49:57 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:57 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:49:57 LOG: detected auth in slots Array:[0] 2021\1\13 00:49:57 LOG: Reloading account in slot 0 2021\1\13 00:49:57 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:49:57 LOG: REMOVED: Sync started 2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: 110703 2021\1\13 00:49:57 LOG: Reloading account in slot 0 2021\1\13 00:49:57 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:49:57 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: 112608 2021\1\13 00:49:57 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:49:57 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:49:57 LOG: REMOVED: Sync finished 2021\1\13 00:49:57 LOG: REMOVED: Sync started 2021\1\13 00:49:57 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:49:57 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:49:57 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:49:57 LOG: REMOVED: Sync finished 2021\1\13 00:50:02 LOG: ------ Button clicked ------- 2021\1\13 00:50:02 LOG: Reloading account in slot 0 2021\1\13 00:50:02 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:07 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:07 LOG: REMOVED: Sync started 2021\1\13 00:50:07 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:07 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:07 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:07 LOG: REMOVED: Sync finished 2021\1\13 00:50:08 LOG: ------ Button clicked ------- 2021\1\13 00:50:08 LOG: Reloading account in slot 0 2021\1\13 00:50:08 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:08 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:09 LOG: REMOVED: Sync started 2021\1\13 00:50:09 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:09 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:09 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:09 LOG: REMOVED: Sync finished 2021\1\13 00:50:12 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED 2021\1\13 00:50:12 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED 2021\1\13 00:50:14 LOG: ------ Button clicked ------- 2021\1\13 00:50:14 LOG: Reloading account in slot 0 2021\1\13 00:50:14 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:14 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:15 LOG: REMOVED: Sync started 2021\1\13 00:50:15 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:15 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:15 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:15 LOG: REMOVED: Sync finished 2021\1\13 00:50:16 LOG: ------ Button clicked ------- 2021\1\13 00:50:16 LOG: Reloading account in slot 0 2021\1\13 00:50:16 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:16 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:16 LOG: REMOVED: Sync started 2021\1\13 00:50:16 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:16 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:16 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:16 LOG: REMOVED: Sync finished 2021\1\13 00:50:17 LOG: ------ Button clicked ------- 2021\1\13 00:50:17 LOG: Reloading account in slot 0 2021\1\13 00:50:17 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:17 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:17 LOG: REMOVED: Sync started 2021\1\13 00:50:17 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:17 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:17 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:17 LOG: REMOVED: Sync finished 2021\1\13 00:50:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://(REMOVED)0/commons.js:56:REMOVED 2021\1\13 00:50:20 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://(REMOVED)/commons.js:56:REMOVED 2021\1\13 00:50:22 LOG: ------ Button clicked ------- 2021\1\13 00:50:22 LOG: Reloading account in slot 0 2021\1\13 00:50:22 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:22 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:22 LOG: REMOVED: Sync started 2021\1\13 00:50:22 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:22 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:22 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:22 LOG: REMOVED: Sync finished 2021\1\13 00:50:23 LOG: ------ Button clicked ------- 2021\1\13 00:50:23 LOG: Reloading account in slot 0 2021\1\13 00:50:23 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 00:50:23 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 00:50:23 LOG: REMOVED: Sync started 2021\1\13 00:50:23 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 00:50:23 LOG: REMOVED: Purging 0 notes. 2021\1\13 00:50:24 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 00:50:24 LOG: REMOVED: Sync finished 2021\1\13 00:55:19 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 00:55:19 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:02:48 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:02:48 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:03:03 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:03:03 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:04:00 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:04:00 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:05:25 LOG: ------ Button clicked ------- 2021\1\13 01:05:25 LOG: Reloading account in slot 0 2021\1\13 01:05:25 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 01:05:25 LOG: REMOVED: Sync started 2021\1\13 01:05:25 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:05:25 LOG: REMOVED: Purging 0 notes. 2021\1\13 01:05:25 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:05:25 LOG: REMOVED: Sync finished 2021\1\13 01:05:26 LOG: Get recommendations for REMOVED REMOVED 0 2021\1\13 01:05:26 LOG: REMOVED: Sync started 2021\1\13 01:05:26 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:05:26 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:05:26 LOG: REMOVED: Sync finished 2021\1\13 01:05:43 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:05:43 ERR: Channel: Message 'tabClipper.checkBackgroundStatus' failed with error: Error: There is no clipping info for given tab _tabClipper@moz-extension://REMOVED/commons.js:56:REMOVED 2021\1\13 01:05:48 LOG: ------ Button clicked ------- 2021\1\13 01:05:48 LOG: Reloading account in slot 0 2021\1\13 01:05:48 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 01:05:48 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 01:05:48 LOG: REMOVED: Sync started 2021\1\13 01:05:48 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:05:48 LOG: REMOVED: Purging 0 notes. 2021\1\13 01:05:48 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:05:48 LOG: REMOVED: Sync finished 2021\1\13 01:05:49 LOG: ------ Button clicked ------- 2021\1\13 01:05:49 LOG: Reloading account in slot 0 2021\1\13 01:05:49 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 01:05:49 LOG: Got user name: "REMOVED" (REMOVED). 2021\1\13 01:05:49 LOG: REMOVED: Sync started 2021\1\13 01:05:49 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:05:49 LOG: REMOVED: Purging 0 notes. 2021\1\13 01:05:49 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:05:49 LOG: REMOVED: Sync finished 2021\1\13 01:05:49 LOG: ------ Button clicked ------- 2021\1\13 01:05:49 LOG: Reloading account in slot 0 2021\1\13 01:05:49 ERR: Unable to show popup. Tab clipper doesnt exist. 2021\1\13 01:05:49 LOG: Got user name: “(removed)” (REMOVED). 2021\1\13 01:05:49 LOG: REMOVED: Sync started 2021\1\13 01:05:49 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:05:49 LOG: REMOVED: Purging 0 notes. 2021\1\13 01:05:50 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:05:50 LOG: REMOVED: Sync finished 2021\1\13 01:06:49 LOG: Reloading account in slot 0 2021\1\13 01:06:49 LOG: Got user name: “(removed) (REMOVED). 2021\1\13 01:06:49 LOG: REMOVED: Sync started 2021\1\13 01:06:49 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:06:49 LOG: REMOVED: Purging 0 notes. 2021\1\13 01:06:49 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:06:49 LOG: REMOVED: Sync finished 2021\1\13 01:06:49 LOG: REMOVED: Sync started 2021\1\13 01:06:49 LOG: REMOVED: Sync from USN: REMOVED 2021\1\13 01:06:49 LOG: REMOVED: Sync completed USN: REMOVED 2021\1\13 01:06:49 LOG: REMOVED: Sync finished Link to comment
Level 5 PinkElephant 8,077 Posted January 13, 2021 Level 5 Share Posted January 13, 2021 This is completely useless ! We are users here - who do you think should read that stuff ? If you want to get somebody to watch over it, issue a support ticket. My web clipper is working. Maybe spare yourself some stress, and install legacy: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to comment
Ryq G 27 Posted January 14, 2021 Share Posted January 14, 2021 Congratulations on graduating that Anger Management Class. Link to comment
Level 5 PinkElephant 8,077 Posted January 14, 2021 Level 5 Share Posted January 14, 2021 You are welcome - enjoy reading your log. Others in the forum won't ... this place would be unreadable if anybody would dump their system ***** here, like you did. Link to comment
kilham 13 Posted July 15, 2021 Share Posted July 15, 2021 On 1/14/2021 at 10:52 AM, Ryq G said: Congratulations on graduating that Anger Management Class. I too have had problems with Safari and have changed browser to 'Brave' which tends to be very reliable with Evernote Clipper. Often with Safari, if it doesn't hang, it says it has clipped and in Evernote there is just a headed note with no content - very dangerous if you don't check up on each clip! Link to comment
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