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Credit cards getting rejected during payment

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I have been trying to subscribe to the premium version for almost a week now. I have tried using 3 credit cards, but am still receiving the error message mentioned below. 

Sorry, we were unable to process your payment. Please check your payment information or try a different card.

Please Help. 


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  • Level 5

Don’t take me wrong, but maybe it has to do with the country where the cards have been issued.

The shortest way to get this solved is probably to issue a support ticket. Log into the EN web client, at the top right is your name and a down arrow beside it. Click on it, and select the support ticket option.

In the following dialogue, select account or payment as issue. Basic accounts can’t get technical support, but can contact support on account and payment. Hopefully they can sort it out for you.

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