Credit cards getting rejected during payment

[Vignesh Sreeram 2]

I have been trying to subscribe to the premium version for almost a week now. I have tried using 3 credit cards, but am still receiving the error message mentioned below. 

Sorry, we were unable to process your payment. Please check your payment information or try a different card.

Please Help. 

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[PinkElephant 6,817]

Don’t take me wrong, but maybe it has to do with the country where the cards have been issued.

The shortest way to get this solved is probably to issue a support ticket. Log into the EN web client, at the top right is your name and a down arrow beside it. Click on it, and select the support ticket option.

In the following dialogue, select account or payment as issue. Basic accounts can’t get technical support, but can contact support on account and payment. Hopefully they can sort it out for you.

[Vignesh Sreeram 2]

Thanks. I'll do that. 

My Credit card (Mastercard) is issued in india, and Evernote normally accepts payment in rupees. I don't know what the problem is.

I'll try the way you suggested. 

[Mehulll 0]

Did it worked?

[Vignesh Sreeram 2]

No. The only way is to add money to Google play store and use it.... But you won't get any of the discounts advertised on the Evernote website... 

Frankly, I'm fed up of this nonsense... I've moved to Notion. It's great, much more customisable than Evernote, is cheap and is also free for students

[agsteele 2,592]

The problem is due to new rules imposed by the Indian Reserve Bank.

 

[Vignesh Sreeram 2]

Then how does every other subscription based app work in India except for Evernote? Not one company has had issues with payment.

I agree that RBI changed rules, but the root cause of this issue is because people at Evernote are too arrogant to adapt to the situation. 

[PinkElephant 6,817]

Personally I don’t think that this discussion leads anywhere. You have received what you wanted from the forum: Advise how to solve the situation.

If you follow the information provided is up to you. You can contact EN through a support ticket.

[LeoBailey 0]

I see it's been a while, but I wanted to chime in. First, ensure that the billing information you're entering matches the information associated with your credit cards, including the billing address and zip code.