JudyW 0 Posted December 29, 2020 Share Posted December 29, 2020 I have been trying for days to get customer service to apply my annual payment after I inadvertently deactivated my account. I paid annual fee and not ever a month deactivated my account. I reactivated very next day and requested they reapply my annual payment. They are refusing at this point. Any suggestions about how I can get this resolved? Link to comment
Level 5 PinkElephant 8,917 Posted February 18, 2021 Level 5 Share Posted February 18, 2021 @JudyW Could you resolve your account issue ? Sort of late, I know, but we are users here, so no guarantee somebody will read any post before it gets pushed back by new ones. Link to comment
gabrielcz78 0 Posted February 27, 2023 Share Posted February 27, 2023 I undestood. Here he are users, but many times I try to get support, sending form to support and NEVER get unswer. Link to comment
Level 5 PinkElephant 8,917 Posted February 27, 2023 Level 5 Share Posted February 27, 2023 First question: Are you on a subscription ? Support access on technical issues is restricted to subscribers. Second question: Where / how did you issue your ticket ? The usual way is through your browser - I personally found the support option on the mobile clients to be a simpler, more direct method of sending a ticket. Third question: Did you receive shortly after sending your ticket an automatic answer mail, with a ticket number ? Only this number will allow your answers to enter the ticketing system, and only when you received this email, a ticket was created. If volume is normal, support will contact you by email within the next working day. If your mail address is having problem, or if it sends the mails from EN into your SPAM folder, you won't receive the answers that were send. Link to comment
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