Carleton Vaughn 0 Posted December 20, 2020 Share Posted December 20, 2020 In one of my notebooks I have a zombie note that can't be edited, moved, or deleted. Any ideas? It stays as "Untitled" with no content. If I add a title, the title disappears a few seconds after I select another note (or move focus to the note's body). If I add content, the content disappears a few seconds after I select another note (or move focus to the note's title). If I try to move it to a different notebook, it reappears in its original notebook within seconds. If I try to move it to the trash, it reappears in the original notebook within seconds. It "syncs" to the web and other devices, but the "content" does not sync If I try to see the note on other devices, I get a "Note unavailable" message. It appears on the web interface, but won't allow edits. When I delete the note via the web interface, it instantly reappears. edit Originally found in version: v 10.3.7 build 458378 public Editor: v111.0.14414 Service: v1.22.6 © 2019 - 2020 Evernote Corporation. All rights reserved But I still have the problem after I updated to: v 10.4.4 build 458403 public Editor: v112.1.14477 Service: v1.23.6 © 2019 - 2020 Evernote Corporation. All rights reserved Link to comment
Brother52 2 Posted March 16, 2021 Share Posted March 16, 2021 I have a similar situation with a note that only appears when I search for it. It shows that it is not in a notebook. I cannot delete it, edit or move it. It only shows up in the new version and I cannot find it in my old database! Link to comment
Level 5 PinkElephant 8,088 Posted March 16, 2021 Level 5 Share Posted March 16, 2021 What worked on my iPad was to completely uninstall, dumping all data when asked, switch the device off, on again, reinstall and let the initial sync happen without using the app. The corrupted notes (I had an issue twice) the disappeared, or could be deleted now. May it works in a similar way on the Mac. Link to comment
Brother52 2 Posted March 17, 2021 Share Posted March 17, 2021 Thanks for the response. I should have provided more details. The issue or offending note can be seen everywhere except in the legacy app. I can find the note on line, on my android phone, on my Ipad and all my Windows PCs. In my case the note: Has a title but cannot be edited There is no note content in the Windows app, the web app, shows unavailable in the android and I can find but not open it on my ipad. It does not show that it's in a notebook It cannot be tagged, moved or deleted Link to comment
Level 5 PinkElephant 8,088 Posted March 17, 2021 Level 5 Share Posted March 17, 2021 OK, that makes it clearer. I had such zombie notes twice, both from trying to create a note with too much content on iOS. I tried to delete, but is always came back within seconds. Could not be removed on desktop either. But this was with one of the first releases, never since. So maybe how I solved it is outdated - you may try support on this one. What I did: I closed the client on which the bad notes were created, uninstalled the app, dumped all data, then switched the i-device completely off, on again (Apple logo), then reinstalled the app, logged in and let it do the initial sync. After that I could delete the bad note. Link to comment
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