wphall 17 Posted December 17, 2020 Share Posted December 17, 2020 Hello- Evernote was working fine, just updated to 10.5.6 and now when I try to view a notebook, I get "Sorry, we’re having some trouble.". Tried restarting, etc... still getting this no matter what. Evernote now unusable. Web data is still available and viewable. Fix available? M1 MBP, 11.1 Thx! Link to comment
wphall 17 Posted December 17, 2020 Author Share Posted December 17, 2020 Quick Update: Looks as though some notebooks are missing data inside the web version as well. Hope this data isn't gone forever: Is there an Evernote wide problem ATM? Thx! Link to comment
LTQ 0 Posted December 18, 2020 Share Posted December 18, 2020 Same issue after updating to 10.5.7 Web version is OK. Link to comment
Mo_ke 1 Posted December 18, 2020 Share Posted December 18, 2020 Experiencing the same issue since upgrading to 10.5.7 on Windows 10 - some notebooks work fine, others giving me the above error message (though the same notebooks work fine in web app). Uninstalling and reinstalling doesn't seem to fix the issue. Link to comment
FreshPooh 0 Posted December 18, 2020 Share Posted December 18, 2020 I have the same issue on version 10.5.7. Link to comment
Stoppa 13 Posted December 19, 2020 Share Posted December 19, 2020 I'm getting this too. I can't access most of my notebooks. 10.5.7 Link to comment
Alvin C 121 Posted December 19, 2020 Share Posted December 19, 2020 I find it occur when deleting a tag every time. On v10.5.7, macOS v11.1, MacBook Air (2018) 1 Link to comment
Level 5* gazumped 12,057 Posted December 19, 2020 Level 5* Share Posted December 19, 2020 Moved this thread to join the others on this topic EDIT: OK - perhaps I can't move this thread... but see For more on this... Link to comment
danio72 105 Posted December 19, 2020 Share Posted December 19, 2020 Yes, v10.5.7 - I am seeing this very regularly although random in nature. Usually clicking the Notebook a second time loads it - but there is a definite instability here. macOS 11.1 4.2Ghz i7 64GB RAM, 1GB duplex fibre Internet Link to comment
MadeiraDe1420 0 Posted December 19, 2020 Share Posted December 19, 2020 On 12/17/2020 at 3:00 PM, wphall said: Hello- Evernote was working fine, just updated to 10.5.6 and now when I try to view a notebook, I get "Sorry, we’re having some trouble.". Tried restarting, etc... still getting this no matter what. Evernote now unusable. Web data is still available and viewable. Fix available? M1 MBP, 11.1 Thx! I am having exactly the same problem with the same update with a Mac OS. On 12/17/2020 at 3:00 PM, wphall said: Link to comment
smartakus 0 Posted December 20, 2020 Share Posted December 20, 2020 I'm having the same issue with v10.5.7 - Evernote is unusable for me right now. Very disappointed - is there a fix in sight? Link to comment
A-W-A 0 Posted December 20, 2020 Share Posted December 20, 2020 I'm experiencing the same - macOS Big Sur, Evernote v10.5.7, every time I switch Notebook, I am told 'Sorry, we're having some trouble. Try reloading the page.' It then works when I click the second time. Super irritating. Link to comment
MikeDFL 0 Posted December 22, 2020 Share Posted December 22, 2020 Having the same problem after upgrade to 10.5.7. Only one of my notebooks is accessible; all others are not. Is there any way to return to an earlier version? Tried complete uninstall and re-install; did not fix the problem. Link to comment
Level 5* DTLow 5,744 Posted December 22, 2020 Level 5* Share Posted December 22, 2020 17 minutes ago, MikeDFL said: Is there any way to return to an earlier version? https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to comment
Glennk5 2 Posted January 17, 2021 Share Posted January 17, 2021 Same error here. Data seems intact but the error happens very frequently. Running macOS Catalina. Also annoying because after clicking to reload I have to find the note I was trying to load again. Link to comment
jakubT 1 Posted January 18, 2021 Share Posted January 18, 2021 I'm still experiencing the issue. Please fix Link to comment
wphall 17 Posted January 18, 2021 Author Share Posted January 18, 2021 Evernote has not updated the App. They sort of dumped the broken App and then ran away for the holidays and haven't looked back. Can't really blame them (except for the broken App). Unfortunately, I've been forced to separate from Evernote which is a real bummer. I have a lot of data that is not allowed to be hosted on 3rd party servers. When Evernote switch to version 10 (which I actually like BTW), they very quietly removed any local option and even more dirty, they moved local stuff to their servers with no notification. I know most do this, but it was a great differentiator of Evernote and they should have very loudly told users they were doing this (naughty). Will return once I no longer need to have everything local only. Good luck with Evernote: They seem to be in some challenging times and hope they figure all this out. Link to comment
Level 5* gazumped 12,057 Posted January 18, 2021 Level 5* Share Posted January 18, 2021 1 minute ago, wphall said: They sort of dumped the broken App and then ran away for the holidays and haven't looked back. From 10.0 they're up to 10.6.9 in less than three months, so I'd say they may be quiet, but they are still working. 5 minutes ago, wphall said: I have a lot of data that is not allowed to be hosted on 3rd party servers. Me too. There are any number of local-hosting databases and while I keep my plans for World Domination in there, I do have links to directly open the files from my (legacy) Evernote notes - when I've fully converted my local notebook to third party storage - and when Evernote have more legacy features in the new app - I might consider "upgrading"... I agree with you about the notice, but this is not the first app that's changed their ground rules unexpectedly requiring me to revamp my workflow, and I'm sure it won't be the last. 1 Link to comment
Level 5* gazumped 12,057 Posted January 18, 2021 Level 5* Share Posted January 18, 2021 2 hours ago, jakubT said: I'm still experiencing the issue. Please fix Are you still on 10.5.6? You could update, or try the Legacy app. We're not Support by the way - for more direct feedback please submit a ticket. I know it says they're busy, but when you have a ticket number at least you have a place in the queue... Link to comment
wphall 17 Posted January 18, 2021 Author Share Posted January 18, 2021 Agree all around. When I said they rightfully took a break over the holidays, this is exactly what I meant: They have really done a lot of work over a short time. And I really do like the new client but I'm not a forever legacy user: Just sort of basic note taking and info storage. And yes, very much agree about changing things on people with no notification: This is the new Silicon Valley way :^) 1 Link to comment
wphall 17 Posted January 18, 2021 Author Share Posted January 18, 2021 I'm on 10.5.7 which didn't fix it. I did open a ticket, but they needed logs which I'm unable to submit. So, I'm just sort of in a hurry up and wait mode which isn't a big deal: The web version is just as good and this is only for info that I'm able to host. Again, I'm not really bashing Evernote: They are in a tough spot in a tough business. It's still superior in a tons of ways. Link to comment
wphall 17 Posted January 18, 2021 Author Share Posted January 18, 2021 4 hours ago, gazumped said: From 10.0 they're up to 10.6.9 in less than three months, so I'd say they may be quiet, but they are still working. Me too. There are any number of local-hosting databases and while I keep my plans for World Domination in there, I do have links to directly open the files from my (legacy) Evernote notes - when I've fully converted my local notebook to third party storage - and when Evernote have more legacy features in the new app - I might consider "upgrading"... I agree with you about the notice, but this is not the first app that's changed their ground rules unexpectedly requiring me to revamp my workflow, and I'm sure it won't be the last. Quick question: Which do you like that still let you host locally. Of all that I've looked at, Evernote is still superior, but for these sensitive notes, which do you use. Hate to say it, I'm keeping stuff in Pages on my Mac. Sad, but very flexible when assigning text as topics and creating a sidebar for my index. Link to comment
Level 5* gazumped 12,057 Posted January 19, 2021 Level 5* Share Posted January 19, 2021 5 hours ago, wphall said: Quick question: Which do you like that still let you host locally. My favourite so far is RightNote - it's a basic flat database with some good search and display capabilities. It is Windows only though... Link to comment
wphall 17 Posted January 21, 2021 Author Share Posted January 21, 2021 FYI- 10.6.9 became available in the App Store today and appears to have fixed the bug. Go Evernote! 1 Link to comment
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