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PDF Annotation Editor No Longer Allows rotating or deleting pages

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Hi Evernote support,

When I try to edit a scanned in pdf (via ScanSnap ix500 that I've had for a while now) in annotation editor, Evernote does not let me delete pages (right clicking on the small note in the sidebar no longer shows a menu with a page delete feature) and when I click the 3 dots in the top left of the editor all of the rotate options are greyed out.  How do I fix this?  Cleaning up pdf scans is a core part of my Evernote workflow, which I use primarily as my main digital filing cabinet.

Thanks for the help!

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  • 2 weeks later...

Lots of changes to Evernote on how things work... 

ScanSnap scanner does NOT always scan in the correct direction.  Need to have an option to Rotate the PDF page...  The option is there, is it only grayed out on the MAC? 



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Also have the same problem since upgrade. Why is this option now greyed out? Why can't I delete pages within annotation editor? Really annoying not to be able to delete or view scanned images/pages the correct way round.

Over a month since first post can someone please help?

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For the time being it is download the pdf outside of EN, then use another program able to do the job (on a Mac could be Preview), save the result and get it back into EN.

Not a workflow worth to talk about, except it is currently AFAIK the only possibility to perform what used to be a simple job inside of EN, pre v10.

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For years I have been using Preview to open and edit my PDFs and save the result back to Evernote. As of the latest version of Evernote, I no longer have the option to save my changes to the PDF back to Evernote, but instead have to save them locally first and then manually replace the PDF in Evernote with the edited version. This is really really disappointing. 

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FYI, the greyed out Rotate options aren't just on Mac version. My PC desktop version also has them greyed out and I'm a premium member. This is very frustrating because a lot of journal articles have tables in landscape view. There seems to be no explanation for this change/disabled capability (online search comes up short).

Haven't used annotation in a while so had no idea about changes Cupric described. That's an even more frustrating loss of functionality.

What gives Evernote?! I hope you're reading these forums and consider in future updates.

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I agree, this is such a huge problem.  Evernote was primarily sold to me as a way to go paperless, but this is only useful if I can quickly delete and rotate pages.  Please bring this feature back!!!!

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This is the reply I received from Evernote (once I eventually found how to get hold of them!). I don't seem to be able to do what's being suggested so have replied with more questions.

I hope it may help someone else.

We need to keep pestering Evernote to fix this problem!

Good Luck.


Kirby D. (Evernote Help and Learning) 

Feb 1, 2021, 7:22 PST 

Hi there,

Thank you for taking the time to reach out to Evernote Customer Support. This is Kirby, and I'll be assisting you today.

I understand that you used to be able to rotate your scanned PDFs within Evernote, and to delete some pages in PDFs. I also understand that the rotate PDF option in the menu is grayed out. Let me assist you with that. I appreciate your effort for sending a screenshot.

Please be advised that currently on the new Evernote by design, rotate only works on images. As a workaround, you can open the PDF first in Preview, then rotate, then save it to Evernote.

The same with deleting pages inside PDFs, this is one of a handful of features we are still considering. Thanks for letting us know this feature is important to you. I will share this information with our product team.

Thank you for your understanding and support. If you have any other concerns, please let me know.

Best Regards,

Kirby D.
Customer Support Representative

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I've decided to download and run the older 'Legacy' version, side by side with the new Evernote. Copy and paste this link: https://help.evernote.com/hc/articles/360052560314

It's very easy and quick to do. You can rotate/delete etc within Evernote Legacy app but still use the new version. The old version is shown with a Grey logo and the new is Green.

Hope this helps 😁

As promised, the latest email from Evernote shown below.

Kirby D. (Evernote Help and Learning) 

Feb 11, 2021, 9:55 PST 

Hello again Chris,

Thank you for getting back to us.

My sincerest apologies for the inconvenience you are having. Please know that we are currently looking into this as this is not the type of experience that we want for our users.

To open PDF files using Preview, you must download it first out of the Evernote app then you will be able to rotate it, then save it to Evernote, but there is no problem for annotations since there are multiple ways on how you can annotate your PDF file.

I know how this will affect your productivity on Evernote, but this is one of a handful of features we are still considering since rotate only works on images. Thanks for letting us know this feature is important to you.

I noticed that you'd like to use the older version of Evernote. While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired. You can run this side by side with the new Evernote.

You can download the Evernote Legacy app by following the instructions in this Help & Learning article: Install an older version of Evernote.

If you run into any trouble, I'd be happy to help troubleshoot with you so you can get back to being productive with Evernote.

If you have any further concerns, feel free to email us here again and we will gladly help.

Best Regards,

Kirby D.
Customer Support Representative

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