Hello? Are there any Evernote employees left? Nobody answering questions in the forum?

[mikefinleyco 52]

Where are the Evernote employees? Why is there no one answering any questions here?

G Barry product manager makes a grand announcement that the new update for android is here, loud and proud, and the update SUCKS! People are logged off the app everytime they close it, Evernote doesn't work offline, images don't display, all we are waiting for now is for Evernote to delete years of our work.

And nobody from Evernote is addressing any of this????????? 

[DTLow 5,736]

30 minutes ago, mikefinleyco said:

Why is there no one answering any questions here?

This is a user discussion forum; it's mostly us users posting here

The contact for Evernote Support is at web page https://www.evernote.com/SupportLogin.action

[PinkElephant 8,091]

It is pretty unusual for EN staff to comment on postings here in the forum. This is nothing new, it goes back way before v10 was released.

If you feel the need for a direct contact, issue a support ticket.

[mikefinleyco 52]

G Barry product manager, posted a link in his announcement to : 

"If you are experiencing technical issues or need to report a possible bug, please do so here:
https://discussion.evernote.com/forums/forum/718-evernote-for-android-issues-versions-100-and-above/"

Why would the product manager tell users to post in this forum about technical issues or bugs in this forum if they have no intention of actually reading them?

Kind of like - "Hi we just released a fantastic new update to Evernote, if you experience any technical issues or bugs, please write them on a piece of paper and shove them up your ass."

[DTLow 5,736]

21 minutes ago, mikefinleyco said:

if they have no intention of actually reading them?

You started this discussion with "answering questions", now you've progressed to "reading"   
Evernote staff monitor posts; it"s one of the factors  in identifying development priorities

[mikefinleyco 52]

As usual, you make about as much sense as a football bat. Are you just a continuous troll of these forums?

The product manager specifically asked people to post their technical problems and bugs in this forum. I would expect them to want you to do that for a reason, like getting help, addressing the bugs, explaining their progress or resolutions. I guess your expectations are they just want you to post here for cathartic relief. 🙄

[PinkElephant 8,091]

I just wonder who is the troll here ...

Personally I am just happy when EN staff is busy with answering real user issues, coding away and working on getting the new app where it needs to be. Maybe they should employ a „forum user happiness manager“ to close some useless threads in the  forum, like this one. Would certainly make the forum a happier place.

[MrIllustrator 165]

As you all know in other forums staff from the associated company often visit and quite happily answer some of the reasonable posts on a regular basis. So it’s not a stupid question in a way to ask where are they in this forum if you don’t take into account the following:
The problem is that there is so much anger at Evernote for what they just did I completely understand why no staff would go anywhere near this forum. I wouldn’t if I were them. They would just end up being swamped with negativity because their management are hiding and posting no answers to anything anywhere. The problem is when you are ignored you tend to shout louder. It’s a no win situation whilst we get fatuous statements from the head and nothing else, let’s not have a go at each other but stick together and hopefully one day someone in Evernote will actually listen and act. Just don’t expect them to post here until things settle down. 

[WilliamL 654]

Erm I see staff posting in these forums all the time? If there is a new bug or if they need more information about something they are pretty good at engaging. What they don’t do is engage in the rants and frustrations that many of us have and that’s fair enough, what would they gain from that? Much better they use the time productively. I don’t think it’s fair at all to say they are never here or respond. 

[mikefinleyco 52]

There are over 3 dozen posts of bugs about this new upgrade and zero responses from evernote after designating this forum as the place they wanted feedback and bug alerts.

I don't expect evernote to get into a ***** for tat about their horrible corporate environment the front line workers are forced to operate in due to their managers and executive polices, but I do expect them to actually address the information they requested and provide solutions to users problems.

Also with an update so universally acknowledgd as absolutely terrible why are they still promoting downloads of it???

With evernotes neverending history of notorious destructive updates I question also why a roll back option isnt a permanent feature of their software?

My last question is who the hell are their beta testers? The manager in charge of that dept needs to be fired for gross dereliction.

[mikefinleyco 52]

5 hours ago, PinkElephant said:

I just wonder who is the troll here ...

Personally I am just happy when EN staff is busy with answering real user issues, coding away and working on getting the new app where it needs to be. Maybe they should employ a „forum user happiness manager“ to close some useless threads in the  forum, like this one. Would certainly make the forum a happier place.

What exactly are real issues? The process of resolving an update that has bricked  their product for a large group of their paying subscribers isn't a real issue?

[WilliamL 654]

V10 works fine for me for the most part. A few issues I’ve expressed on the forums but by no means ‘bricked’. Are you aware you can download the legacy version for Mac/windows? That may help soothe some of this apparent angst so visibly on display here 👍

[PinkElephant 8,091]

The current v10 release level is not the end of the story.

The current version can be used, is pretty stable and has some nice features. Other features are still missing, some are on a timeline (which is nice to have, EN has improved on it's communication), others are pending.

For working on a bunch of notes at the same time I prefer the legacy client.

One can have the impression from some of the posts in this forum that a few users are simply not able to explore and adapt. The overhaul of the platform was long ago announced, and it was clear that it was impossible to continue the "old" EN setup without putting the company into peril. Before v10, updates were few, they came late and it was obvious EN could not keep up with the parallel development of clients for all major OSes plus the main browsers. That was a death spiral.

If a user who doesn't like the new direction did not find a better solution in this time (plus the months since release of v10), it is probably not that bad after all ?!

[WilliamL 654]

1 hour ago, PinkElephant said:

If a user who doesn't like the new direction did not find a better solution in this time (plus the months since release of v10), it is probably not that bad after all

That was me lol! Hunted, tried loads of different apps, nothing in my view gets close enough.  

[Nick L. 681]

Hey @mikefinleyco, 

Thanks for chiming in. Sorry for the delay in responding. We're a small support group and it takes us time to get through thousands of requests from our support ticketing system, social media, forums, etc. 

The issues you reported in the first post are known to us. The issue with images not being displayed is being worked on and currently in testing, so we're hoping to have this fixed soon. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer than expected to download. We're also partially addressing this soon. 

 

[mikefinleyco 52]

12 hours ago, PinkElephant said:

The current v10 release level is not the end of the story.

The current version can be used, is pretty stable and has some nice features. Other features are still missing, some are on a timeline (which is nice to have, EN has improved on it's communication), others are pending.

For working on a bunch of notes at the same time I prefer the legacy client.

One can have the impression from some of the posts in this forum that a few users are simply not able to explore and adapt. The overhaul of the platform was long ago announced, and it was clear that it was impossible to continue the "old" EN setup without putting the company into peril. Before v10, updates were few, they came late and it was obvious EN could not keep up with the parallel development of clients for all major OSes plus the main browsers. That was a death spiral.

If a user who doesn't like the new direction did not find a better solution in this time (plus the months since release of v10), it is probably not that bad after all ?!

Are you high? No images showing up, being logged off every time you close the app, then not being able to open evernote again because you are outside cell coverage, off line notes not being able to be openned and on and on as reported by 3-4 dozen users in this forum are examples of people not being able to explore and adapt???

When you go out to start your car tomorrow morning and it doesn't start because of a dead battery and you call for a jump start and they tell there is nothing wrong with your car you just need to explore and adapt I hope you realize how ridiculously stupid your comments are to dismiss other people's uncomfortable experiences based on your own myopic views and experiences.

[mikefinleyco 52]

13 hours ago, WilliamL said:

V10 works fine for me for the most part. A few issues I’ve expressed on the forums but by no means ‘bricked’. Are you aware you can download the legacy version for Mac/windows? That may help soothe some of this apparent angst so visibly on display here 👍

I am not aware you can download the legacy version or I would have uninstalled this crappy update and done so a week ago. As far as I know the only legacy versions you can download are Mac and Windows desktop versions. If you can provide a link to how I can download a legacy version for the android phone app version of Evernote please do so I would be very grateful.

[mikefinleyco 52]

4 hours ago, Nick L. said:

Hey @mikefinleyco, 

Thanks for chiming in. Sorry for the delay in responding. We're a small support group and it takes us time to get through thousands of requests from our support ticketing system, social media, forums, etc. 

The issues you reported in the first post are known to us. The issue with images not being displayed is being worked on and currently in testing, so we're hoping to have this fixed soon. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer than expected to download. We're also partially addressing this soon. 

Thank you for responding Nick. 

Evernote logs me out after closing the app and after a few minutes, when I open the app again and I am out of cell coverage I cannot access any of my offline files due to not being able to log back into the app. I've used Evernote for the last 4 years travelling the world and access my information easily through evernote because I use the offline notebooks feature, impossible to do now since Evernote keeps logging me out.

 

No images show up in my files

 

Prior to today also there were notes in offline notebooks that would not open,  Evernote would say I needed an internet connection to see the file. As of tonight it appears your team may have solved this issue as these notes now showup offline.

 

Is there a way to roll back or uninstall and reinstall the previous version of Evernote for Android that I can use until Evernote resolves all of these issues?

 

I am currently traveling in the back country of Utah and cannot access any of my trail maps or hiking information live during the day as I am out of cell range during that time, So I am resorting to making dozens of screen shots of my notes when at the hotel on wifi at night. Rolling back or installing the previous version would allow me to function until you guys work out your problems.

 Thank you

Mike

Quote

 

 

[tavor 668]

9 hours ago, mikefinleyco said:

Is there a way to roll back or uninstall and reinstall the previous version of Evernote for Android that I can use until Evernote resolves all of these issues?

I might have missed it, but I haven't seen EN provide link to legacy Android version as they have with Windows and Mac legacy apps. Hopefully @Nick L.can provide such a link.

An alternative is downloading the Evernote for Android apk from somewhere else, such as a site that hosts Android apk's, but this is less secure as you don't know if the apk has been tampered with. Really EN should provide a means of rollback given all the features that were dropped by the newest version. Seems to me they should be doing this until the new version is up to par with the legacy app.

[mikefinleyco 52]

13 hours ago, tavor said:

Really EN should provide a means of rollback given all the features that were dropped by the newest version. Seems to me they should be doing this until the new version is up to par with the legacy app.

I totally agree. Any company with such a notorious history of problems with their updates I would think including a roll back option would be company policy always, it's a defense option for them as well. It gives everyone an escape hatch, not just the users but even Evernote the company a way to take the pressure off themselves with nothing but angry users stuck until they fix their latest updates problems, instead there would always be an alternative for the user to roll back and give Evernote breathing room.

[mikefinleyco 52]

On 12/15/2020 at 5:10 PM, Nick L. said:

Hey @mikefinleyco, 

The issues you reported in the first post are known to us. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer than expected to download. We're also partially addressing this soon. 

 

Here is a screen shot of evernote not able to display a downloaded offline note...

 

[mikefinleyco 52]

And it's the sound of crickets for a week....

 

[PinkElephant 8,091]

EN staff rarely comments on stuff in the forum.

If you want personal attention, issue a support ticket.

If you want to send them an information, use the feedback option build into the new clients.

The forum is designed for peer support, user to user.

[agsteele 2,944]

On 12/16/2020 at 4:21 AM, mikefinleyco said:

Are you high? .

Do you have to be so unpleasant and unnecessary. Why insult fellow users because they don't agree with you?

Move on. Focus on the issues you are concerned with, not ad-hominem attacks.

[John in Michigan USA 129]

This post will help you revert to any version you like, including the final 8.x version which is 8.13.3:

 

[mikefinleyco 52]

28 minutes ago, John in Michigan USA said:

This post will help you revert to any version you like, including the final 8.x version which is 8.13.3:

 

3rd party downloads? Not for me.

[John in Michigan USA 129]

As noted in the linked post, it is indeed a security risk to download an .apk from a non-Google Play site. From what I can tell, https://www.apkmirror.com/apk/evernote-corporation/evernote/ is considered the most reputable/trustworthy by the Android community.

[Alex Kwan 2]

On 12/15/2020 at 7:15 PM, MrIllustrator said:

As you all know in other forums staff from the associated company often visit and quite happily answer some of the reasonable posts on a regular basis. So it’s not a stupid question in a way to ask where are they in this forum if you don’t take into account the following:
The problem is that there is so much anger at Evernote for what they just did I completely understand why no staff would go anywhere near this forum. I wouldn’t if I were them. They would just end up being swamped with negativity because their management are hiding and posting no answers to anything anywhere. The problem is when you are ignored you tend to shout louder. It’s a no win situation whilst we get fatuous statements from the head and nothing else, let’s not have a go at each other but stick together and hopefully one day someone in Evernote will actually listen and act. Just don’t expect them to post here until things settle down. 

yes.  I prefer they work on the bugs and do not waste time to answer (and argue).  If they do reply, hopefully not posting bull xxxx standard all-the-same answers.

Evernote is very 'special' they also make ppl angry by 'upgrading' the product but eventually they deal with all the complaints by removing the bugs and enhancing [but they take a longer time than other software company to fix in general].

If one stick with evernote long enough, one could understand me.  But this time, version 10 is going too far and reaches my last line of tolerance.  If they don't fix those ridicious bugs (and "features") within few months, I will really consider to find alternative.

[piz333 2]

On 2/21/2021 at 10:49 AM, Alex Kwan said:

…If they don't fix those ridicious bugs (and "features") within few months, I will really consider to find alternative.

I agree.

I also want to add - and this is not in any way whatsoever meant to be insulting, I realize that English isn't your first language and yours is quite good, it's only that I always watch for things like this and they always make me smile no matter who makes the innocent mistake - "ridicious" is my new favorite word. 😉

[PinkElephant 8,091]

Just try to install autocorrect in another language, and type some simple English sentences.

You will find yourself „ridicuoused“ within typing your first 100 words.

[piz333 2]

I've tried v10.5 (Google Pixel XL, Android 10, Smart Keyboard Pro) and I've encountered at least 20 bugs in just the note editor. I haven't documented them but I might, and submit them via the correct channels.

I know that one problem is because of Smart Keyboard Pro (SKP): using square brackets to insert an array fails because of (I think) the autocorrect built into SKP. It works with Gboard. I don't know how many others are because of SKP. (I use SKP because it has an option to show arrow keys on the main keyboard. Can't live without 'em.)

I doubt any bugs come from using the old phone. (Which I have because budget.) Some might be because I have Android 10 (the last version available for the Pixel XL).

I've reverted to 8.13.3.

Edited February 24, 2021 by piz333
Added last sentence.

[Alex Kwan 2]

14 hours ago, piz333 said:

I agree.

I also want to add - and this is not in any way whatsoever meant to be insulting, I realize that English isn't your first language and yours is quite good, it's only that I always watch for things like this and they always make me smile no matter who makes the innocent mistake - "ridicious" is my new favorite word. 😉

My Fault

Yeah, English is my second language and I am glad that you guys could still understand me.

Alex