Extremely High CPU and Memory Usage Evernote Mac

[longtimeuser3 2]

Hi Evernote, 

System: 

MacBook Air 2019

macOS Big Sur

16gb memory 

1.6 ghz dual core

Evernote  on my Mac has been utilizing from 62 to 126% of my CPU for the past 4 hours.  Ever since I upgraded to Big Sur, Evernote has had high utilization. 

It's also consuming a lot of memory from 2.1GB to 3.2GB for past 4 hours (and since upgade).

What is Evernote doing to fix these performance issues for Mac users?

Thank you,

Lance 

 

 

[gazumped 11,664]

2 hours ago, longtimeuser3 said:

What is Evernote doing to fix these performance issues for Mac users?

Probably nothing at all until someone reports the details to Support and can supply the logs to show where the excess activity is taking place...  although if this is connected with an app update,  the extra activity might be a one-time overuse due to Evernote getting the new database installed and up to speed.

[longtimeuser3 2]

Thank you. I'll see if that's the case (new db install)

[Ashoke 1]

i'm hitting the exact same issue, consistently. all the same information as above. 

[kcatmull 2]

I am also having the same issue without having yet upgraded to Big Sur -- still on Catalina. It was fine for the first day or so but it's unusable right now. I sent the logs to support.

[EmmanuelG 1]

Same here. Very high CPU load after some browsing / editions through my notes. I have to restart Evernote to get back to normal CPU usage - for some time. Happens since last update.

 

Mac mini mid-2010, Core 2 Duo 2,4 GHz, 16 GB RAM.

macOS High Sierra.

[EmmanuelG 1]

High CPU usage solved with version 10.6.9 on macOS.

Edited January 22, 2021 by EmmanuelG
Typo

[John Dimm 0]

Hit a key and CPU shoots to 103%.  Wait a long time and it eventually goes down to 4%.  Then hit a key again and it goes to 103% again.

 Mojave

  System Version: macOS 10.14.6 (18G5033)

 

Here it is at 92.9%

  Kernel Version: Darwin 18.7.0

[PinkElephant 8,104]

And EN version ? It seems the issue was fixed with EN 10.6.9.

If it continues maybe do a complete uninstall / reinstall. 

[eric99 980]

I have seen this several times in the latest windows version as well: multiple cores were occupied endlessly. Killing EN and restarting solved the problem.

[everc 5]

Absolutely high CPU load remains unchanged, despite uninstalling Evernote, then applying App Cleaner and rebooting my MacBook Pro and then downloading and reinstalling Evernote from the Evernote website

evernote20210130.pdf

[gazumped 11,664]

2 hours ago, everc said:

Absolutely high CPU load remains unchanged, despite uninstalling Evernote, then applying App Cleaner and rebooting my MacBook Pro and then downloading and reinstalling Evernote from the Evernote website

evernote20210130.pdf 155.49 kB · 0 downloads

Support ticket I think... 

[stepru 3]

Evernote helper (renderer) is eating my RAM on Mac. What can I do?

[PinkElephant 8,104]

When it happens, quit the app cmd-q, and restart. Only closing it won’t work.

[stepru 3]

6 hours ago, PinkElephant said:

When it happens, quit the app cmd-q, and restart. Only closing it won’t work.

Thanks @PinkElephant, but it's not very 2021... I hope Evernote IT Team is aware and working on this issue...

[PinkElephant 8,104]

That is the current workaround, user to user.

No other solution until EN delivers a fix.

Since the framework used by EN is based on Chrome, I have my doubts how far the resources usage can be lowered in the end.

[Weining 0]

Exactly same issue.

It makes my mac fan keep working which is very noisy, and annoying...

[PinkElephant 8,104]

Cmd-q and start again.

There are reports it is getting better, but probably there is not a single cause.

[redeye 9]

Mojave 10.14.6

Legacy EN 7.14 = RAM usage idle 5 mins after launch is 275MB

Latest EN 10.17.8 = RAM usage idle 5 mins after launch is 696MB.

EN 10 clearly uses much more memory to just load and display the note list.  

In EN 10 click on the Home icon in sidebar and memory usage 886MB. Its a pity these newer apps are written with little respect for machines that have only 4GB or 8GB of RAM. We do have other applications to run, please don't take it all Evernote!

 

[PinkElephant 8,104]

EN legacy is a app written natively for the Mac. Everything is coded for the Mac, it can’t share much with other platforms. In itself it is optimized, but maintaining it is a big problem. Thus no new features for a long time.

EN legacy is nested in a framework. This is basically a browser without a front end. The app handles the program logic, the framework communicates with the devices OS. What you see is mainly the browser backend consuming resources. The apps code can be shared over platforms - thus we get new features, but others (possibly not supported by the framework) are missing.

No easy way to tell what is better.

What I am quite sure of: EN would have killed itself by a continued stalemate without innovation.

[redeye 9]

Thanks for the good explanation.

[kkweng 0]

So EV is slow.   Is there something in our control to make it more usable  ?   e.g.  I have about 8500 notes.  Can I separate them into different databases somehow (not just different notebooks), even if it means I can't have access to everything at once ?  Does it matter if I'm using stacks or not ?  What about types of content (eg screenshots vs web clippings)

[PinkElephant 8,104]

The easiest solution is to install the legacy client.

Personally I am on a similar note count, and I don’t regard EN v10 as being slow on my Mac. It is slower than legacy, but fast enough for my usage. V10 has a tendency to run slow on large notes, so try to create smaller individual notes instead of very large ones.

What may be relevant is your network, that is the internet connection plus the local network. Use an ethernet cable if possible, not WiFi. If it must be WiFi use a 5GHz network, not the 2.4GHz band.

[JoPo 0]

FYI - I recently updated my mac from Catalina to Big Sur, a few days later I was prompted by Evernote to upgrade to 10.35.3 when I launched it. I am now on 

10.35.3-mac-ddl-public (3355)
Editor: v146.1.18003
Service: v1.51.2

(And prior to that I was on the latest version supported by Catalina - I'm sorry I don't know what my previous version was)

I did so and I thought all was well. But I was also running a few large downloads and the system fans spun up to high. It's also my home Plex Media Server so it will sometimes be streaming and under load. I didn't think much about it until I returned today to find the fans still running loudly and when I checked - ShipIt was pinning a single core at almost 100% CPU for about 19 hours.

I did a bit of research about the issue and then I force quit ShipIt and Evernote spontaneously relaunched.  It appears Shipit got stuck partway through the update process and was racing away.

Here is the content of the the ShipIt_stderr.log - you can see that ShipIt reported it quit on Apr-21 at 17:34 - but it did not exit and stayed looping. 

I killed the ShipIt process on Apr-22 at 13:13, which caused Evernote to relaunch 

 

2022-04-21 17:34:12.830 ShipIt[2140:13878] Detected this as an install request
2022-04-21 17:34:13.308 ShipIt[2140:13920] Beginning installation
2022-04-21 17:34:17.501 ShipIt[2140:13920] Moved bundle from file:///Applications/Evernote.app/ to file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.bzAa9ZzL/Evernote.app
2022-04-21 17:34:17.502 ShipIt[2140:13920] Moved bundle from file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.eH7kyd2e/Evernote.app to file:///Applications/Evernote.app/
2022-04-21 17:34:17.590 ShipIt[2140:13920] Couldn't remove owned bundle at location file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.eH7kyd2e/Evernote.app, error NSError { domain: NSCocoaErrorDomain, code: 4, description: "“Evernote.app” couldn’t be removed.", failureReason: "The file doesn’t exist.", underlying error: NSError { domain: NSPOSIXErrorDomain, code: 2, description: "The operation couldn’t be completed. No such file or directory" }, userInfo: {
    NSFilePath = "/var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.eH7kyd2e/Evernote.app";
    NSUserStringVariant =     (
        Remove
    );
} }
2022-04-21 17:34:17.648 ShipIt[2140:14063] On main thread and launching: file:///Applications/Evernote.app/
2022-04-21 17:34:17.648 ShipIt[2140:14063] Bundle URL is valid
2022-04-21 17:34:17.649 ShipIt[2140:14063] Attempting to launch app on 11.0 or higher
2022-04-21 17:34:17.649 ShipIt[2140:14063] Launching new ShipIt at /Applications/Evernote.app/Contents/Frameworks/Squirrel.framework/Resources/ShipIt with instructions to launch file:///Applications/Evernote.app/
2022-04-21 17:34:17.650 ShipIt[2140:13920] Installation completed successfully
2022-04-21 17:34:17.689 ShipIt[2140:14063] Attempting to add source to main runloop, but the main thread has exited. This message will only log once. Break on _CFRunLoopError_MainThreadHasExited to debug.
2022-04-21 17:34:17.763 ShipIt[2346:14254] Detected this as a launch request
2022-04-21 17:34:18.369 ShipIt[2346:14254] Successfully launched application at file:///Applications/Evernote.app/
2022-04-21 17:34:18.369 ShipIt[2346:14254] ShipIt quitting
2022-04-22 13:13:17.424 ShipIt[16035:600186] Detected this as an install request
2022-04-22 13:13:17.480 ShipIt[16035:600186] Beginning installation
2022-04-22 13:13:17.490 ShipIt[16035:600190] Installation error: Error Domain=SQRLInstallerErrorDomain Code=-1 "Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.leyteuUh/Evernote.app" UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSLocalizedDescription=Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.leyteuUh/Evernote.app, NSUnderlyingError=0x7fb6bec1efc0 {Error Domain=NSCocoaErrorDomain Code=260 "The file “Evernote.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSUnderlyingError=0x7fb6bec1ef00 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}}}
2022-04-22 13:13:17.490 ShipIt[16035:600190] ShipIt quitting
2022-04-22 13:13:19.515 ShipIt[16036:600203] Detected this as an install request
2022-04-22 13:13:19.537 ShipIt[16036:600203] Resuming installation attempt 2
2022-04-22 13:13:19.544 ShipIt[16036:600206] Installation error: Error Domain=SQRLInstallerErrorDomain Code=-1 "Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.vBnliWsD/Evernote.app" UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSLocalizedDescription=Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.vBnliWsD/Evernote.app, NSUnderlyingError=0x7fc26e206ff0 {Error Domain=NSCocoaErrorDomain Code=260 "The file “Evernote.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSUnderlyingError=0x7fc26e206f30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}}}
2022-04-22 13:13:19.545 ShipIt[16036:600206] ShipIt quitting
2022-04-22 13:13:21.573 ShipIt[16039:600253] Detected this as an install request
2022-04-22 13:13:21.597 ShipIt[16039:600253] Resuming installation attempt 3
2022-04-22 13:13:21.603 ShipIt[16039:600256] Installation error: Error Domain=SQRLInstallerErrorDomain Code=-1 "Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.tJYDfWFO/Evernote.app" UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSLocalizedDescription=Failed to copy bundle file:///Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app/ to directory file:///var/folders/9b/y9gwrbg11mz4ptvfc3m_1py80000gn/T/com.evernote.Evernote.ShipIt.tJYDfWFO/Evernote.app, NSUnderlyingError=0x7fabf1520290 {Error Domain=NSCocoaErrorDomain Code=260 "The file “Evernote.app” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Users/admin/Library/Caches/com.evernote.Evernote.ShipIt/update.J2bjaYF/Evernote.app, NSUnderlyingError=0x7fabf15201d0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}}}
2022-04-22 13:13:21.603 ShipIt[16039:600256] ShipIt quitting
2022-04-22 13:13:23.631 ShipIt[16040:600279] Detected this as an install request
2022-04-22 13:13:23.655 ShipIt[16040:600279] Too many attempts to install, aborting update
2022-04-22 13:13:23.656 ShipIt[16040:600282] On main thread and launching: file:///Applications/Evernote.app/
2022-04-22 13:13:23.656 ShipIt[16040:600282] Bundle URL is valid
2022-04-22 13:13:23.656 ShipIt[16040:600282] Attempting to launch app on 11.0 or higher
2022-04-22 13:13:23.656 ShipIt[16040:600282] Launching new ShipIt at /Applications/Evernote.app/Contents/Frameworks/Squirrel.framework/Resources/ShipIt with instructions to launch file:///Applications/Evernote.app/
2022-04-22 13:13:23.669 ShipIt[16041:600286] Detected this as a launch request
2022-04-22 13:13:23.971 ShipIt[16041:600286] Successfully launched application at file:///Applications/Evernote.app/
2022-04-22 13:13:23.971 ShipIt[16041:600286] ShipIt quitting
2022-04-22 13:13:23.973 ShipIt[16040:600282] New ShipIt exited
2022-04-22 13:13:23.973 ShipIt[16040:600282] ShipIt quitting
 

 

 

 

 

[PinkElephant 8,104]

Thanks for reporting.

The forum is user 2 user, and the report only blows up the thread without creating value at all. Refrain from posting such stuff here, it just makes no sense.

If you want to report a technical issue not EN, contact support.

[mrkmax 12]

I've been delaying installing the new version of Evernote for a few years due to performance issues, and I agree with earlier users that the easiest solution is to install the Legacy client.

However, it appears that Evernote will be forcing users off the legacy client at the end of March so I was curious if anyone has solved / mitigated these performance issues on the Mac so that the new version is usable. 

I was considering upgrading my machine which only has 4MB of RAM; however, the original poster had 16MB of RAM and still encountered the same performance issues.

Any advice? 

Thanks!

-mark

[gazumped 11,664]

2 minutes ago, mrkmax said:

mitigated these performance issues on the Mac so that the new version is usable. 

There are quite a few Mac users out there who seem to find he app eminently usable,  so I assume it's possible (I'm not one of them). 

Since your other access with be gone shortly,  would it not be a good idea to install v10 and see what happens?  - Please don't contribute to the 'I just installed the app and it doesn't work' nonsense;  Evernote takes a while to download a new disk copy of the account and set up all the search indexes.  Leave it running on your system for 24 hours before you start testing it.  Even after that,  newly opened notes take a little time (seconds) to one-off convert to the modern format. 

The next time you open them,  access should be (more or less) instant.

[mrkmax 12]

2 minutes ago, gazumped said:

would it not be a good idea to install v10 and see what happens? 

Absolutely; I should've made that more clear. I'm using the new App now. No luck thus far but will continue to monitor performance.

[PinkElephant 8,104]

Current status, shortly after opening the app. I think it is busy with a background job, otherwise it is idle. Note that the Activity Monitor measures the percentage in % CPU / core. This means 25% CPU is 25% of one core - not of the total CPU capacity.

 

 

This is my current total (MBP 14", M2 Max). The 3.07% includes the above EN CPU usage (EN 10.76 Mac direct):

 

It will be more after installing it fresh - it needs to download all content, organize it locally, build the search index, etc.

We have had situations when CPU use rose a lot later. Usually this is a sign of a database corruption, that leads to a loop, consuming CPU power. It can be corrected by erasing the local database and having a fresh download replace it.