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Audio file does not play


Paul Green

Idea

Hi folks,

I have a very important audio file which I saved in January 2020.
Now that I need to play it, it just does not play.
It shows me the duration and date but will not start to play.
I had this problem already some years ago but Evernote never reacted to my mails about this issue.
I already exported it into an messenger to play and downloaded it to my phone to play via an music app and even tried to open it via the iPad app but it still won’t play.
Have you guys any suggestions what I can do?
Iam kinda tired of losing my notes without even having an error warning or something :(
 

Please see attached a picture 

 

Thank You all for your time and help.

3A768D78-643D-4384-990B-2947E2F91EFB.jpeg

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On 12/3/2020 at 5:06 AM, Paul Green said:

Hi folks,

I have a very important audio file which I saved in January 2020.
Now that I need to play it, it just does not play.
It shows me the duration and date but will not start to play.
I had this problem already some years ago but Evernote never reacted to my mails about this issue.
I already exported it into an messenger to play and downloaded it to my phone to play via an music app and even tried to open it via the iPad app but it still won’t play.
Have you guys any suggestions what I can do?
Iam kinda tired of losing my notes without even having an error warning or something :(
 

Please see attached a picture 

 

Thank You all for your time and help.

3A768D78-643D-4384-990B-2947E2F91EFB.jpeg

February 2021 I’m having same issues 

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In between times there's been a complete app revision,  so this would seem to be a new issue...  Have you tried exporting the file? Logged into Evernote.com to check the server version?  If the file is definitely damaged or lost,  then please report it to Support for individual and closer investigation.

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I faced the same issue just recently when I recorded a ton of thoughts on my Android phone and wanted to play and transcribe them on my iPad. The Android recordings just wouldn’t play on iOS 😡

However, I figured out a workaround that fixed the problem for now:

- login to evernote web
- open your note with the voice recording 
- download the recording in the browser
- I had to convert the Android sound format to M4A to make it compatible with iOS 
- add the (converted) file to your note

after this, I was able to finally play the recording on my iPad

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45 minutes ago, adrian_n said:

- I had to convert the Android sound format to M4A to make it compatible with iOS 

There are Android apps that will record sound in various formats...  don't know if M4A is one of them,  but it might be worth a look,  just to avoid the extra step - although now you'd have to attach the app's output sound file to a note....  

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