spinweb 3 Posted December 2, 2020 Share Posted December 2, 2020 I'm getting this error message as I try to sync. I know I've created bigger notes than this in the past. Link to comment
Level 5* gazumped 10,759 Posted December 2, 2020 Level 5* Share Posted December 2, 2020 Hi. Well, the clue is in the message - your 5MB of content is 30K over whatever limit is being applied. Since you didn't say what version you're using, it's difficult to know whether that's a temporary limit due to v10 launch or one of these - Evernote system limits - but it's unlikely to change anytime soon. Do you have a way to slim that note down? Link to comment
spinweb 3 Posted December 2, 2020 Author Share Posted December 2, 2020 Thanks for replying. The doc you refer to says that with Plus accounts (which I have): Note size: 50 MB, not 5MB. These days 5MB isn't much. Link to comment
Level 5* gazumped 10,759 Posted December 2, 2020 Level 5* Share Posted December 2, 2020 You show here as being on a 'Plus' account which has a 50MB note size limit; but there are other limits, like monthly uploads - which frequently catch out Basic accounts: with a 60MB per month ceiling. Still, limits are limits and for whatever reason the system has hit you with one. If you are a subscriber you could try raising it with Support - but they won't be able to get back to you anytime soon... Link to comment
spinweb 3 Posted December 2, 2020 Author Share Posted December 2, 2020 I'm supposed to have a 50MB limit for my account. Not sure what other limits there are. This is only day two of the month! How do I contact support to look into this. Why won't they get back soon? Link to comment
Level 5* gazumped 10,759 Posted December 2, 2020 Level 5* Share Posted December 2, 2020 1 hour ago, spinweb said: How do I contact support to look into this. https://help.evernote.com/hc/requests/new 1 hour ago, spinweb said: Why won't they get back soon? v10 release generated thousands of other queries / pandemic / recent holidays / upcoming holidays... Have you checked your current usage via the web client at Evernote.com? The server has the final word on what limits are exhausted - and may disagree about where you are in the month... Link to comment
spinweb 3 Posted December 2, 2020 Author Share Posted December 2, 2020 I'll check my usage and create a ticket. Thanks! 1 Link to comment
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