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Subscription amount paid for premium yearly ,still showing need to have a upgradation


Go to solution Solved by Sayre Ambrosio,

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Hi.  You are still showing here as a Basic user.  Try signing out of Evernote and back in,  restarting your device - and check that your payment to Evernote went through correctly.  It can take a day or so for an upgrade to work its way through the system.

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On 11/26/2020 at 1:52 AM, sancheet said:

Updated to the new versions of evernote  ,also had premium account subscription with yearly plan. But showing please upgrade.

Did you get this resolved?

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last year (the beginning of 2020) my issue got resolved via fb messenger chat

 

and the issue come back again after my subscription via apple

almost sick of the basic version for a week

Iv13BvwB.jpg

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Same problem; I paid for premium last July but suddenly get subscribe to premium notices!!  Also, there appears to be no way to contact Evernote support directly.  May have to cancel and go elsewhere if service continues this poorly.

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I am having the same issue.  Paid for the premium subscription through Apple nearly 3 weeks ago yet it won't let me access more than 2 devices and asks me to upgrade AGAIN!  Super frustrating because I paid for the premium to have access across 4 devices.  Need that access now yet it is IMPOSSIBLE to navigate and get any support because you have to have Premium in order to get email support.  PLEASE HELP!!!

Screen Shot 2021-01-07 at 10.31.49 AM.png

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