[Fixed in Version 10.4.4] Bug: Can't Navigate to Certain Notebooks

[Stacey Harmon 1,104]

I have at least one notebook that I can't navigate to in v10.4.3:

I am able to navigate to the notebook in Web and in Legacy Evernote. 

I don't have this issue with all notebooks. Most I can navigate to just fine. But this one now appears corrupt and I can't fix it. I don't know (yet) if there are other notebooks I can't access.

I do have notes in that notebook that are accessible via the shortcuts. I can pull that note from the shortcuts, but am unable to navigate to that notebook using via the note editor navigation option (clicking on the notebook name). I get the same error.

I've deleted, then redownloaded/installed v10.4.3. It didn't fix the issue.

I've logged out, then logged back into 10.4.3. It didn't fix the issue.

Any other things I can try?

[Shane D. 1,818]

Hi All,

This issue has now been fixed in Version 10.4.4.

If you don't see this update available yet in the App Store, you can download it directly here.

Learn more here:

 

At this time, I am closing this thread.

If you encounter a new issue, please start a new thread or feel free to reach out to me directly.

Thank you!

[Stacey Harmon 1,104]

I'm experiencing this same issue in a different Evernote account, also using v10.4.3. There is one notebook that won't load and gives me the same error and experience. That account has fewer notebooks than my primary account where I discovered the issue. I was able to click through all 17 of the notebooks and confirm that one 1 of the notebooks exhibits this behavior.

[Stacey Harmon 1,104]

This issue is appearing in more spots, not just when trying to navigate to notebooks. I tried to change the note-list view, and also to a notebook that was previously not experiencing the problem, and in both cases, I'm getting this screen:

This bug is making the v10 app completely unusable for me.

[bwydoogh 71]

Same here... same here: exactly the same error when I try to open one of my notebooks (no issue when opening it using the web client).

I feel so disappointed by all of this. I mean... it is about navigation to a notebook, the most basic feature you can imagine. But... that fails. What is going on?

[danio72 105]

@StaceyAs a thought, I know you mentioned you had re-installed but had you tried clearing the local cache files in case something has become corrupt?

I clicked Help | Activity Logs | Show Log Files

This opened Finder to where those are, then, if you go up one level you see all the files stored locally

You could maybe log out of V10 and completely close.  Delete all the local content, re-launch and log in to see if that resolves?

I've got several hundred Notebooks, I haven't tried them all admittedly, but so far I haven't seen this here

[Jone Mateus 2]

I'm with the same problem here with my Windows app. And it's with the notebook I work the most 😫😫😫

[stocky2605 401]

Hi All,

after upgrading to 10.4.3 Evernote.app opens and shows my default notebook "Inbox". No issues to open favourites, saved searches, tags, etc.

As soon as I try to open a different notebook I get "sorry, an error occured - please try to load page again"

Re-Installing, Re-booting, doesn't fix.

No problems open those notebooks using iOS.app

[Stacey Harmon 1,104]

4 hours ago, danio72 said:

I clicked Help | Activity Logs | Show Log Files

This opened Finder to where those are, then, if you go up one level you see all the files stored locally

You could maybe log out of V10 and completely close.  Delete all the local content, re-launch and log in to see if that resolves?

Just tried this and unfortunately, the problem persists in exactly the same notebooks as reported above (which is interesting...was thinking this would solve it). Thanks for the suggestion, and hopefully this provides another piece of info for Evernote to quickly resolve this issue.

[stocky2605 401]

10 minutes ago, stocky2605 said:

Hi All,

after upgrading to 10.4.3 Evernote.app opens and shows my default notebook "Inbox". No issues to open favourites, saved searches, tags, etc.

As soon as I try to open a different notebook I get "sorry, an error occured - please try to load page again"

Re-Installing, Re-booting, doesn't fix.

No problems open those notebooks using iOS.app

after changing the view option of my default notebook to "top list view" I'm not able to do anything anymore - as soon as EN starts I see that error message, re-loading doesn't help, that's it - I've to recover to 10.3.x

[gazumped 11,656]

Hope someone has reported this to Support - they'll probably catch it here,  but a direct report may be a little faster....

[gazumped 11,656]

Didn't want to complicate the timeline of these threads even more,  so haven't merged - but see also: 

 

[stocky2605 401]

I reported this "urgently" to support.

[gazumped 11,656]

I fell over two more threads on this so I used the magic word to invoke an Evernote genie (Hi Shane) to take a look here too...  😏

[markdolph 56]

I started a new thread yesterday and reported having the same issue.  I'm lending my weight to this thread in hopes that there's a rapid push towards resolution.

Fortunately, v10 is close enough to the web version that I can use it without too much of a loss.

Introducing releases with bugs continues to frustrate loyal users and stain Evernote's reputation.  They really have to get their act together!!

[Nick L. 681]

Hi there, 

Thanks for reporting this @Stacey. We're currently investigating this issue and it would be helpful anyone would want to collaborate by pitching in some activity logs.

1. Go to Help in the menu bar
2. Select Activity Logs > Save As
3. Save File name as Evernote.zip
4. Attach Zip file to your DM to me. 

Thank you!

 

[Nick L. 681]

Thanks everyone. We believe this is a bug with top list view and we're investigating right now. 

 

[Nick L. 681]

Just wanted to let everyone know we found the culprit and we're working on a fix right now. 

[Nick L. 681]

We're still working on a fix, but you may be able to get around the problem doing the following steps:

1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/` and press Go.
4. Delete the folder `Evernote`. 
5. Launch Evernote and sign in. 

If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.

Please know this is just a workaround while we prepare an update with the fix. 

Thanks!

[stocky2605 401]

6 hours ago, Nick L. said:

We're still working on a fix, but you may be able to get around the problem doing the following steps:

1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/` and press Go.
4. Delete the folder `Evernote`. 
5. Launch Evernote and sign in. 

If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.

Please know this is just a workaround while we prepare an update with the fix. 

Thanks!

works for me, thanks.

Folks, you‘ll loose your settings regarding window size, notebook specific view options, etc. - just to know there are a few tasks to do then 🙂