Pumiar 2 Posted November 14, 2020 Share Posted November 14, 2020 I can't run any more Evernote installed from windows store to my Windows Surface Go2 which runs on Windows 10S. I get the following: Something went wrong on our end, sorry about that. Please try restarting Evernote. Even after a new fresh windows installation the problem persists.S 1 Link to comment
CharleyEvernote 0 Posted November 17, 2020 Share Posted November 17, 2020 I also have the same problem, if Evernote can please kindly reply. I am also on Windows S in case this is the problem? Was working fine until this week. Thanks! Link to comment
Tim.H 0 Posted November 17, 2020 Share Posted November 17, 2020 Same issue and timing. Not seeing anything anywhere online with solution/suggestions. Link to comment
jdawson2402 0 Posted November 25, 2020 Share Posted November 25, 2020 I'm experiencing this issue too. Link to comment
Pumiar 2 Posted November 25, 2020 Author Share Posted November 25, 2020 No point continuing pay for the premium if no evernote app on my windows computer Link to comment
CentralAla 18 Posted November 25, 2020 Share Posted November 25, 2020 I had this problem earlier - this fixed it: Link to comment
Tim.H 0 Posted December 9, 2020 Share Posted December 9, 2020 Tried CentralAla's suggestion and unfortunately didn't work. Past two weeks have had several emails with EN tech. They've been very proactive, but no easy fix. Here was his reply last night. Quote Thanks for understanding. Upon further testing our engineering team believes they've found the issue and it currently affects all customers on Windows 10 S Mode. We're now working on a fix that is scheduled for next version 10.5. The update will be available from the Windows App store and available on Windows 10 S mode within about a week or so. Link to comment
Riker2335 0 Posted December 14, 2020 Share Posted December 14, 2020 Just adding myself in here as another Surface Go user with Windows 10 S having the same problem so I can follow the thread. Thanks very much for posting the update you got from EN tech support Tim.H, great news they are working on an update and I'll keep an eye on this thread and for the update. Link to comment
Evernote Expert agsteele 3,059 Posted December 14, 2020 Evernote Expert Share Posted December 14, 2020 I've seen a report that Win 10S doesn't currently support Evernote 10. From what I read something to do with restrictions inside 10S which EN10 doesn't comply with. I seem to recall that 10S users have to get their application via the Microsoft Store which is a problem since the EN app automatically updates. If it is possible then the solution might be to install the legacy app. Otherwise, I can only recommend the web browser approach which should work until EN10 is acceptable to Microsoft for Win10S THis is clearly a significant issue wich @gbarry and @Austin G will want to be aware of. Link to comment
Ex Employees Austin G 527 Posted December 14, 2020 Ex Employees Share Posted December 14, 2020 Thanks for notifying us. We're working on a few issues specific to the Windows 10 S platform. A fix is currently scheduled for the 10.6 release. Until then please use Evernote Web to access your notes on Windows 10 S: https://www.evernote.com/client/web Thank you for your patience while we work on this. Link to comment
dcon 166 Posted December 14, 2020 Share Posted December 14, 2020 10 hours ago, agsteele said: If it is possible then the solution might be to install the legacy app. Not possible. Win10S only allows store installs. The only solution (until the scheduled 10.6 fix) is to use the web client. Link to comment
steve139 0 Posted February 4, 2021 Share Posted February 4, 2021 On 12/14/2020 at 5:31 PM, Austin G said: Thanks for notifying us. We're working on a few issues specific to the Windows 10 S platform. A fix is currently scheduled for the 10.6 release. Until then please use Evernote Web to access your notes on Windows 10 S: https://www.evernote.com/client/web Thank you for your patience while we work on this. Please can you provide an update. Still not working on WIn 10S as of 10.7.6 release Link to comment
Mr.Blu 4 Posted June 3, 2021 Share Posted June 3, 2021 I'm facing same issue and I am not even running Windows 10S Link to comment
Level 5 PinkElephant 8,780 Posted June 6, 2021 Level 5 Share Posted June 6, 2021 Try support… Or try a full uninstall (using Revo uninstaller or similar), restart the computer and reinstall. Link to comment
patapez 0 Posted July 13, 2021 Share Posted July 13, 2021 im on windows 7 and i have the same problem. version 6 works fine though. Link to comment
Level 5 PinkElephant 8,780 Posted July 13, 2021 Level 5 Share Posted July 13, 2021 You probably exceed your device limit of 2. Check it in your account settings. If you have more than 2 devices connected, disconnect some. If you want to add a new client, you need to be down to only 1 before a second one can be connected. Link to comment
Spidey 2 Posted July 19, 2021 Share Posted July 19, 2021 I had this issue for a week now ( July 2021 ). On Mac with Big Sur 11.4 - Evernote 10.17.6 At first I waited for Evernote to fix it, as they usually are on top of things. Since it has been a week, I did the whole uninstall properly and reinstall etc.. a number of times.. never worked. I went to the help page to see if there are better ways to uninstall, but it's just what we all know and do..but they do say ' download from our website or the Mac app store'.. Turns out, it was fixed after I reinstalled from the Mac App Store.. not from the download button on the Evernote website. I thought I'd leave that here for anyone who's struggling with the loop to hell ' something went wrong on our side, please restart evernote ' and then it doesn't quit..so force quit and all that.. Enjoy! 1 Link to comment
Level 5 PinkElephant 8,780 Posted July 19, 2021 Level 5 Share Posted July 19, 2021 Thanks for posting. I can’t reproduce this, and would avoid the AppStore version because of its execution in a sandbox. I have experienced problems in the past that went away with the direct download. So everyone has its use history. Link to comment
richiemap 3 Posted July 21, 2021 Share Posted July 21, 2021 I've tried using the direct download and the AppStore version(s) - I still get that endlessly recurring message above (and I'll past it here for confirmation): Any other ideas, because, although I'm a longtime "Evernote Personal" subscriber, I guess if you're not a business client, they don't really give a hoot. Link to comment
Spidey 2 Posted July 22, 2021 Share Posted July 22, 2021 I'm sorry to hear that Richiemap.. It worked for me whereas that direct downloadlink didn't work for me. Was hoping it would work for more people. Good luck mate! Link to comment
Spidey 2 Posted July 22, 2021 Share Posted July 22, 2021 On 7/19/2021 at 3:50 PM, PinkElephant said: Thanks for posting. I can’t reproduce this, and would avoid the AppStore version because of its execution in a sandbox. I have experienced problems in the past that went away with the direct download. So everyone has its use history. I don't know what you mean by 'its execution in a sandbox'.. but I'm probably too junior for that. Anyway.. it worked for me, was hoping it works for someone else too. Link to comment
Level 5 PinkElephant 8,780 Posted July 22, 2021 Level 5 Share Posted July 22, 2021 Execution in a sandbox means that the OS let the software run in a predefined area of the Memory. It does not allow the software to execute commands that reach out of this area, called the sandbox. All contact of the software and the „outside“ is handled by the OS. This allows a more secure control of apps running on a computer, but restricts the software as well. iOS is executing any app in a sandbox, on MacOS the apps loaded through the AppStore are sandboxed. Link to comment
jhelmer 0 Posted July 22, 2021 Share Posted July 22, 2021 On 7/19/2021 at 4:25 AM, Spidey said: I had this issue for a week now ( July 2021 ). On Mac with Big Sur 11.4 - Evernote 10.17.6 At first I waited for Evernote to fix it, as they usually are on top of things. Since it has been a week, I did the whole uninstall properly and reinstall etc.. a number of times.. never worked. I went to the help page to see if there are better ways to uninstall, but it's just what we all know and do..but they do say ' download from our website or the Mac app store'.. Turns out, it was fixed after I reinstalled from the Mac App Store.. not from the download button on the Evernote website. I thought I'd leave that here for anyone who's struggling with the loop to hell ' something went wrong on our side, please restart evernote ' and then it doesn't quit..so force quit and all that.. Enjoy! Link to comment
64European 1 Posted July 23, 2021 Share Posted July 23, 2021 The problem arises after a power-failure crash on my Mac running Big Sur 11.4. Reinstallation did not fix the problem. The Popup Window "Something went wrong on our end," does not disappear. Cutting the WLAN connection off also does not help. Seems to be a serious but. Can anybody help? Link to comment
Level 5 PinkElephant 8,780 Posted July 23, 2021 Level 5 Share Posted July 23, 2021 On which sort of account are you ? Link to comment
64European 1 Posted July 23, 2021 Share Posted July 23, 2021 Personal. On my iPad Evernote is Running ok Link to comment
Level 5 PinkElephant 8,780 Posted July 23, 2021 Level 5 Share Posted July 23, 2021 It may be the power outage corrupted something on the installation. I would do a full reinstall: Uncheck the „keep data when leaving…“ in EN settings. Log out, quit the app. Now use AppCleaner to remove all traces of EN from the Mac. Some boxes will not be checked, check them all. After his it does not harm to restart the Mac. Then reinstall - I always use the direct download from the EN website, not the AppStore version. Login, see if it works. To avoid problems like this there is the possibility to get a UPS, a battery that makes sure your Mac will not fail when power is cut. It will cost appr. 100€/$, depending how much reserve time you want to have. It will need a replacement battery every 5 years. Get one that allows battery exchange. Link to comment
64European 1 Posted July 24, 2021 Share Posted July 24, 2021 Thank to PinkElephant for the reply & care. > EN settings: I cannot start the application, the "Something wrong ...." pop-up appears and everthing is blocked > AppCleaner tells me that the application is protected Is there any file in the library com.evernote.... folders that can be deleted to unblock the start of the application? Having a UPS is certainly a good option - after the problem is fixed. Link to comment
Level 5 PinkElephant 8,780 Posted July 24, 2021 Level 5 Share Posted July 24, 2021 Probably you have installed by the AppStore. Then remove the app trough the AppStore, or by dragging it to the waste bin. This will however not remove everything. No easy fix for that, and I don’t know enough about the M1s to help. I am running an Intel MacBook Pro. If it continues to be protected, it may be that this happened when the power failed. In this case I woukd expect more damage to the file System than just this. I would contact Apple support about it then. Link to comment
64European 1 Posted July 24, 2021 Share Posted July 24, 2021 Success: moving the App to the bin, new download from the EN site and restart was successful. These things lack any logic, but your help was very welcome. Thank you again. 1 Link to comment
Spidey 2 Posted July 25, 2021 Share Posted July 25, 2021 On 7/22/2021 at 3:32 PM, PinkElephant said: Execution in a sandbox means that the OS let the software run in a predefined area of the Memory. It does not allow the software to execute commands that reach out of this area, called the sandbox. All contact of the software and the „outside“ is handled by the OS. This allows a more secure control of apps running on a computer, but restricts the software as well. iOS is executing any app in a sandbox, on MacOS the apps loaded through the AppStore are sandboxed. Got it. Thanks, PinkE. 1 Link to comment
donaldjaydurivage 0 Posted August 16, 2021 Share Posted August 16, 2021 I keep getting message "something went wrong on our end., sorry about that. Please try restarting Evernote.". I have removed and reinstalled the program multiple times and still get the same result. Running latest version of Windows 10 on hp computer. Works fine on my apple pad but wont work on HP. Link to comment
Level 5 PinkElephant 8,780 Posted August 17, 2021 Level 5 Share Posted August 17, 2021 Free Account ? Maybe You exceed your device limit. You can check in your account settings, tab devices. A max of 2 devices is allowed, 1 if you want to connect a new one. Link to comment
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