Evernote V10.3.7 cannot display/open pdf attachments

[tommyslaw 8]

pdf attachments behave as expected in legacy version, however 10.3.7 cannot display pdfs

[agsteele 307]

I don't think that this is a common issue. I've heard of one person with a slightly similar experience but most, I think, are able to view PDFs in v10.

You may want to try raising a support ticket and in the meantime stick with the legacy application.

[Jaya Shekarraju 63]

@tommyslaw Thank you for reporting this issue. Would it be possible for you to share a sample pdf that is not displaying in Evernote? Appreciate your help.

[Kuranda 1]

7:49 AM 11/12/2020 I just downloaded version 10 to migrate for current latest version.  I COULT NOT OPEN MY ATTACHMENTS.  This is USELESS to me.  It cost me hours to research, install, reboot. reconfigure "LEGACY" to recover to where I was when I started this morning.  I hope Evernote discovers a better quality control process. Now I need to spend time shopping the competition for a reliable tool.  Very disappointed with the glossy email Evernote sent to me regarding v10.  I had too much confidence in Evernote and got fooled into upgrading.    P.S.  I am not interested in spending hours trying to give PD info [problem determination].  I need Evernote to be as reliable as a 100 year old letter opener!   QUALITY COUNTS.  Clean up your act. 

[tommyslaw 8]

5 hours ago, Jaya Shekarraju said:

@tommyslaw Thank you for reporting this issue. Would it be possible for you to share a sample pdf that is not displaying in Evernote? Appreciate your help.

10.3.7 must have done something to my database as this and other files now appear corrupt. I was able to open them in v6.

This is becoming ridiculous. 

I'm doing this troubleshooting with great hesitation as I don't have time nor interest to beta test unfinished software. Sadly, I'm too invested in Evernote (user since 2011) to abandon it immediately.

ROR3%20-%20UT%20thickness%20mapping.pdf

[tommyslaw 8]

6 hours ago, agsteele said:

I don't think that this is a common issue. I've heard of one person with a slightly similar experience but most, I think, are able to view PDFs in v10.

You may want to try raising a support ticket and in the meantime stick with the legacy application.

Honestly, I've exhausted my patience with this. Raising tickets and reporting bugs is not what I want to be doing. I don't have time for that. 

I've installed legacy version and will be using it until I find a good enough alternative. This won't be easy though. 

[agsteele 307]

@tommyslaw FWIW, Adobe Acrobat tells me that the pdf you shared isn't "a supported file type or is corrupted".

[tommyslaw 8]

The file opens in the legacy version. 
This is what happens when I download the file from Evernote v10.3.7. 

[AdmiralP 49]

Very puzzling.

I have notes created in the Legacy version with PDF attachments that open fine in v10, as well as being able to add PDFs to notes in v10.

As agsteele says, Adobe Acrobat thinks the file has been corrupted in some way and is not a valid format - see rhe full error message I get (attached as .png  image and as PDF file.

EDIT - I'm wondering if there could be some issue with the space characters that appears as "%20" in the file name attachment abpve, but as jus "20" with no "%"  when Adobe Acrobat reports the error...?

 

EN PDS attacch failure.pdf

[tommyslaw 8]

 

This is the same file taken from Evernote legacy? Works fine. 

Very strange.

ROR3 - UT thickness mapping.pdf

[Mike P 615]

21 minutes ago, tommyslaw said:

 

This is the same file taken from Evernote legacy? Works fine. 

Very strange.

ROR3 - UT thickness mapping.pdf 36.71 kB · 1 download

When I download this pdf file and add it to a note I can read it inline and open it it Adobe Reader with no problem. Very strange.

[AdmiralP 49]

I agree with Mike P, this second file attachment works fine - downloaded, viewable via PDF readers, and able to be attached to EN v10 - no problems.

I note that the first link you provided to the file has "%20" instead of the space characters in the filename, while the second link shown has a visible spaces. So does  EB c10 not like %20 usage ?

[tommyslaw 8]

10 minutes ago, AdmiralP said:

I agree with Mike P, this second file attachment works fine - downloaded, viewable via PDF readers, and able to be attached to EN v10 - no problems.

I note that the first link you provided to the file has "%20" instead of the space characters in the filename, while the second link shown has a visible spaces. So does  EB c10 not like %20 usage ?

The point is...

First file is downloaded from v10 and appears corrupted. 

Second file downloaded from v6 and works fine

[Mike P 615]

2 hours ago, tommyslaw said:

The point is...

First file is downloaded from v10 and appears corrupted. 

Second file downloaded from v6 and works fine

The point is I added the uncorrupted file to V10 and it works fine. So there is nothing inherently wrong with the file or V10. It works fine for me in V10. I do notice that when I download your file chrome gives it a different name to the one which apperars in the forum with no spaces. Having said that, to date, I haven't had a problem with file names containing spaces. If you add the uncorrupted file to a new note do you still get a problem - in other words can you narrow it down to a problem with files added to the previous version and being a problem in the v10.

[Sandy Lemoine 0]

I'm having this same problem with version 10.3.7 - when trying to view PDFs and some JPEGs. I've resorted to using EN Legacy, and those same attachments files display and annotate fine. I've also tested with EN Web and same files display fine. The problem is with the new release, and has been since the beginning.  If my files were corrupted, the display error would be consistent across EN Legacy, V10, and the Web. 

For now, I'm avoiding EN 10 until this problem is fixed.  Here is the error msg EN 10 returns (see attachment)

[scottvb 1]

I am having the same problem.    Example:  I have a PDF of my Visa Bill in an Evernote note.   It is about 35Kb and is the only thing in the note.

- Evernote client on one Mac (my home system) running Evernote 7.14 under Catalina 10.15.7 - all pages are visible and all render as expected

- Evernote client on different Mac (work) running Evernote 10.3.7, also under Catalina 10.15.7, only displays the first page of the PDF.   Scrolling down, it just stops after the first page like there are no additional pages.   When I download the PDF to the Mac, then open it with Preview, I see all 4 pages of the PDF as expected.

- Evernote via Web interface has the same behavior as 10.3.7 - only the first page of the PDF is rendered.   I have tried this with both Safari and Firefox, and on both computers.   All behave the same (incorrectly).

Something changed and I need this to work on my home system - (how can I revert the client back to 7.14 until this is fixed?).   Evernote, please escalate this and address it.  

This is urgent.

+++ my issue is resolved +++

Looks like my version of the issue was different (the OP said PDFs would not open at all).  My PDF issue was the result of a change in the default way PDFs were displayed, and my lack of familiarity with the changes in 10.3.7 and display options.   "Paul A" posted in the Mac community:

Do you see any arrows near the bottom of the first page of the PDF (easy to miss if you're not looking for them) which allow scrolling through each page of the pdf? Alternatively, if you click on the title at the top of the pdf, then click on the three dots overflow menu, you'll see some "view as" options which can change the way pdfs are displayed.

Hope that helps.

 

Edited November 17, 2020 by scottvb
My issue resolved - sharing resolution.

[tommyslaw 8]

Thank you everyone for taking time to provide your feedback. This is a great community of users.

I have given up at this point. Uninstalled v10 and am back to legacy version until I decide what to do next.

Thanks again.

[agsteele 307]

Today, I experienced an intersting issue.  Using ENv10.x I accessed a note which was created in the legacy version and in which the PDFs were shown as attachments rather than displaying as a whole page.

In version 10 the program said the PDF could not be displayed. I returned to the legacy version, accessed the note there and opened one of the PDFs.  I returned to v10 and the PDFs were all displayed as pages.  In v10 I then set them back as attachments and all is working just fine.

[Afblangley 0]

Just downloaded 10.3.7  and I am encountering the same problem that the OP has. It doesn't happen with every pdf, but I haven't been able to figure out any common element or pattern among the files that trigger it versus those that don't. 

[ZbynekSkvor 0]

I have a similar problem - my older notes containing pdf files just display the filename, but no clicking can open the pdf content. 

[tommyslaw 8]

I'm going back to plain text notes and markdown. Attachments will be saved in my folder structure and links between the attachments and notes created in a text editor through markdown syntax. I can use pretty much any text editor (in the past I used Rasoph Notes on Win and nValt on Mac) but tools like Obsidian make this process very easy now.  

I understand this won't work for everyone, but it works for me. No more dependency on a proprietary database.

My subscription expires in April next year so I'll still be keeping an eye on Evernote, just in case.

[Sandy Lemoine 0]

Quick update - I was invited to download Evernote "Home" (v 10.3.7 build 2061 beta).  I installed it just for grins because the current release is of no value to me due to the pdf issue. I've been using Evernote Legacy. I'm not sure at this point what exactly "Home" brings to the table in terms of functionality (more testing required), but the PDF viewing problem seems to be resolved. I checked several PDFs that I couldn't open in last release, and I can now view them. Good luck, Happy Thanksgiving! 

[Mike P 615]

1 hour ago, Sandy Lemoine said:

I was invited to download Evernote "Home" (v 10.3.7 build 2061 beta)

 

Very odd given that the current general release is 10.4.3 build 2071 public!

[euk 1]

I'm having the same problem and error message: After upgrade to Evernote V 10.4.3 , on my desktop application PDF is not shown ("couldn't display this PDF file"). Also, thumbnails are not shown, JPG and PNG are not shown ("image could not be rendered properly"). 

I can see them in the browser application, and on my android phone. Things were fine until the update 2 days ago.

I uninstalled and reinstalled, doesn't make a difference. This applies to ALL the files with these formats, rendering Evernote basically useless.  Sinvce I do not have premium, I can't send a ticket.

 

[cgapperi 1]

I was having the same frustration. I downloaded the most current version of Evernote and all appears to be back to normal.

MacBook Pro - 16" 2019
macOS Big Sur (11.0.1)
Evernote: 10.4.4 build 2096 public

[euk 1]

running 10.4.4 now (problems were with 10.4.3), problem resolved.

 

[jimtest 0]

I have the same problem.  See the following screen shot. 

In such a case, the searching note is no use. 

[Sandy Lemoine 0]

How many versions of Evernote does it take to get the COMPLETE job done - three! Right now, I'm having to use 3 different versions for full functionality.

I use Evernote Legacy for full features of adding, editing, viewing notes, adding reminders, and being able to see notes containing attachments such as PDFs, JPEGs, PNGs files.

Secondly, I use Evernote Web for searching capability, and generally speaking I can view PDFs, JPEGs, PNGs files, but the Web versions lack a lot of functionality, especially "right-click" features.

Third, I use the latest version of Evernote 10.6.9 for any "Home" features, but because it will not recognize PDFs, JPEGs, PNG attachments, I primarily use 10.6.9 just to see when Evernote is going to finally pull itself together and get everything into one package!!! (hint, hint).

Oh wait, there's a fourth version - iOS! I use it to look up things, create simple notes, etc. But it does not render any note with Tables properly. In fact it will cause note corruption if I try to use it to edit a note with a Table.  

Good job guys!

macOS Pro Big Sur

Microsoft Edge and/or Safari

[PinkElephant 1,627]

Be happy - 4 clients for the price of one !

Hopefully we will be able to quit legacy one day, once v10 has outgrown it toothing months (years ?).

The need to use web for searching I don't understand, for me legacy does the job on this, saved searches and all.

It is a declared goal of v10 to get close to feature parity. For the editor this is (more or less) done, for the rest of the app the iOS (and probably the Android client) lacks some issues. Most of them were not available pre v10 either, so there is room to grow out of the shoes of the older versions.

[idoc 132]

On 11/16/2020 at 9:37 AM, scottvb said:

I am having the same problem.    Example:  I have a PDF of my Visa Bill in an Evernote note.   It is about 35Kb and is the only thing in the note.

- Evernote client on one Mac (my home system) running Evernote 7.14 under Catalina 10.15.7 - all pages are visible and all render as expected

- Evernote client on different Mac (work) running Evernote 10.3.7, also under Catalina 10.15.7, only displays the first page of the PDF.   Scrolling down, it just stops after the first page like there are no additional pages.   When I download the PDF to the Mac, then open it with Preview, I see all 4 pages of the PDF as expected.

- Evernote via Web interface has the same behavior as 10.3.7 - only the first page of the PDF is rendered.   I have tried this with both Safari and Firefox, and on both computers.   All behave the same (incorrectly).

Something changed and I need this to work on my home system - (how can I revert the client back to 7.14 until this is fixed?).   Evernote, please escalate this and address it.  

This is urgent.

+++ my issue is resolved +++

Looks like my version of the issue was different (the OP said PDFs would not open at all).  My PDF issue was the result of a change in the default way PDFs were displayed, and my lack of familiarity with the changes in 10.3.7 and display options.   "Paul A" posted in the Mac community:

Do you see any arrows near the bottom of the first page of the PDF (easy to miss if you're not looking for them) which allow scrolling through each page of the pdf? Alternatively, if you click on the title at the top of the pdf, then click on the three dots overflow menu, you'll see some "view as" options which can change the way pdfs are displayed.

Hope that helps.

 

Yes, you can modify how the pdf displays but you have to do it note by note.  In the legacy version I can tell it to display all pdf's a certain way.  I literally have thousands of pdfs in my evernote files.  I cannot configure them all individually.  I want them to "display as attachments" rather than seeing their content.  So far, can not accomplish this with v10.

[Sandy Lemoine 0]

To be clear, my current status on 10.6.9 - PDF - it won't even display the first page, nor the last, nor anything in between. It will not render any jpeg or png either. So our issues are slightly different, but related somewhat. I'm offering to demonstrate to EN tech support, but, wait...they can't talk on the phone. Email support only! 

[princetonmum 4]

I just updated today to the "new evernote."  All the scans that were PDF's yesterday are not anymore. So much for boosting my productivity!!!!!!!! Do Not be a fool and upgrade to this new Evernote! It's awful!!!!!!!!

[Sandy Lemoine 0]

7 hours ago, princetonmum said:

I just updated today to the "new evernote."  All the scans that were PDF's yesterday are not anymore. So much for boosting my productivity!!!!!!!! Do Not be a fool and upgrade to this new Evernote! It's awful!!!!!!!!

What version exactly did you update to? And your system - computer, tablet, phone??? 

[princetonmum 4]

On 2/24/2021 at 6:30 PM, Sandy Lemoine said:

What version exactly did you update to? And your system - computer, tablet, phone??? 

10.8.5 I believe. Updated on my computer. More bad news. My ScanSnap for Evernote is no longer compatible. Now I can't scan in any new documents either. Evernote is practically useless to me right now. It's a mess. I'm a very unhappy person. I used to LOVE Evernote. Now I'm miserable.

[PinkElephant 1,627]

My ScanSnap ix500 is working snappy as ever - with EN legacy.

If I were you, I would install legacy as well, and wait to see when (or if) v10 ever learns the necessary tricks.

Import folders are on the list of announced features for the desktop v10 clients, so maybe this will create a better scanning interface as well.

[princetonmum 4]

I tried. Apparently it's only for an OS that isn't compatible with mine. I'm kind of stuck. That's why I'm so MISERABLE. 

[PinkElephant 1,627]

Which OS do you run ?

[princetonmum 4]

10.12.6 and when I try to update it, it says it's up to date.