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Missing thumbnails, Refresh button & Links!


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1.  🚩🚩🚩🚩Wrong & Missing Thumbnails (see attached images).  I'm on Mac 10.13.6 and using the latest Evernote 10.3.6 (latest). These 2 notes I created today are missing the thumbnail or have the wrong thumbnail in the lists (left panel). I've toggled between Snippet and Card views - nothing. I've signed out and signed in... still the same. The wrong/missing thumbnails are still there. The one with the wrong thumbnail I had since removed, and replaced it with the current image. The images are both jpgs as are all the other images used in my Evernote.

>>  I ended up having to create each note from scratch, reloading the images and text, to get the thumbnails to appear as they should.  << EVERNOTE: Please help fix this, so we can change/add images to existing notes, without recreating them every time! :o 

2. :excl: :excl: :excl: What happened to the REFRESH or SYNCH button?? I could click that and know my note is instantly updated. Why did you do away with it? Please bring it back!

3. :excl: :excl: :excl: Additional step for Evernote in app links. I've created a Table of Contents with links to my recipes in the app. The older Evernote, when I clicked on the recipe link, it would jump straight to the recipe. Right clicking the link would give me the option to edit, rename etc. However now, there's an extra step which shows the link url, which I then have to click to get to the recipe. WHY?!

Screen Shot 2020-11-11 at 11.53.55 AM.png

Screen Shot 2020-11-11 at 11.51.53 AM.png

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So used the MAC app store to download 10.4.3 since the download version would not update.  NOW my images "won't render properly"?????   Do I wait?  (Since I can't' force sync!)

WHY, oh WHY does each step EN take make things worse than better?  Have you guys reduced your development staff?
 
I look at my notes on EN Web and it seems OK.  Haven't checked my Win DT.
 
Look forward to hearing from you
Larry
2020NV21 10:00 Sydney, NV20 15:00 PST
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Am STUNNED that NO ONE from EN support has even responded to the original post on 11 Nov.  It is now Nov 23 (Nov 22 in USA)  I'll repeat the important part of the post - 
<< EVERNOTE: Please help fix this, so we can change/add images to existing notes, without recreating them every time! :o 

I have chosen NOT to recreate my images as I tried EN on teh web and the items are still rendering (and updating correctly)

So is my Win 10 DT (which is still on DL V10 rather then app store V10)

SO how about it?  If not EN support or development, we would appreciate assistance from anyone from the community

Thanks,
Larry

2020NV23 09:45 Sydney Australia

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I'm having the same problem on Mac running Catalina: After upgrade to Evernote V 10.4.3 , on my desktop application PDF are not shown ("couldn't display this PDF file"). Also, thumbnails are not shown, JPG and PNG are not shown ("image could not be rendered properly"). 

I can see them in the browser application, and on my android phone. Things were fine until the update 2 days ago.

I uninstalled and reinstalled, doesn't make a difference. This applies to ALL the files with these formats, rendering Evernote basically useless.  Sinvce I do not have premium, I can't send a ticket.

image.png.ab1fe02cad5476f72dc1b05db644af8b.pngimage.png.e376339f9e40952472229a2bb59cfb0a.pngimage.png.5b03f92f335ffbe4ce7eb6bffe020aec.pngimage.png.dc591edb49124f2235ec259fa9420d12.pngimage.png.0cc19ada6240a107fb032ef8735ec7f6.png 

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  • 1 month later...
  • 1 month later...
On 11/22/2020 at 11:47 PM, Larry_C said:

Am STUNNED that NO ONE from EN support has even responded to the original post on 11 Nov.  It is now Nov 23 (Nov 22 in USA)  I'll repeat the important part of the post - 
<< EVERNOTE: Please help fix this, so we can change/add images to existing notes, without recreating them every time! :o 

I have chosen NOT to recreate my images as I tried EN on teh web and the items are still rendering (and updating correctly)

So is my Win 10 DT (which is still on DL V10 rather then app store V10)

SO how about it?  If not EN support or development, we would appreciate assistance from anyone from the community

Thanks,
Larry

2020NV23 09:45 Sydney Australia

this is a user forum - I recommend to open a support ticket based on your PREMIUM subscription no problem at all.

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I used Mac for about 6 months, came back to Windows and everything has changed...I went back to Windows mainly because I preferred what I could do in Evernote and now it is more like the Mac version. There is no way to sync/refresh, my ability to edit out the ads is now gone, it is no where near as nice as it was. 

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It now practically is the same app, the translation to the different OS is handled by the framework into which it is embedded.

What can make a difference are the two legacy clients, that are basically the last working pre-v10 apps: 6.25 for Windows, 7.14 for the Mac.

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I have the exact same problem on iOS and Windows. Some thumbnails are showing and some are not. I can retake pictures and sometimes they'll come back. What the heck. Why is this post so old and there's still no solution? I'll start a ticket I suppose. I just started a premium sub. So far... not impressed. This seems like a pretty simple feature....

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17 hours ago, PinkElephant said:

It now practically is the same app, the translation to the different OS is handled by the framework into which it is embedded.

What can make a difference are the two legacy clients, that are basically the last working pre-v10 apps: 6.25 for Windows, 7.14 for the Mac.

Thank you! Being able to move back to legacy gives me back the functionality I truly enjoy

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I did open a ticket about undefined thumbnails after the last big update.

I had to explain the issue several times to different members of support staff, almost 2 weeks of messages going back and forward, just to state that thumbnails aren't working.

They made me feel like never ever in evernote history someone had reported a similar issue. I had to send several screenshots +  screen recordings + .enex files + logs + remote session (it started 35 minutes after the scheduled time), and in the end, their official answer about the issue was: 

"We are now aware of the issue, for the moment is not possible to create thumbnails from high res images (seems like out of millions of evernote users i was the only one using high res images ).

The problem has been reported to engineering team, however we can not estimate when it will be addressed, or assure you that we will actually take care of your request (seems to me like it was requesting a new colorful theme or a high demanding feature, and not a very basic fix )."

So, if you are thinking about going directly to evernote support for help about this same issue, save your time. 

 

 

 

 

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  • 9 months later...

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