Years of notes missing

[clarer1 0]

I've just realised I haven't any notes before 2011. I'm sure I'd been using EN way before that though can't remember exactly when. But looking at the oldest note, I'm confident I'd been using Evernote years before 2011. I've looked at my notes on the web and I've downloaded the Legacy version. Neither show older notes.

Am Premium user.

HELP!

 

[PinkElephant 8,103]

Relevant is what you see in the web client.

The most likely explanation is that one day you created by accident another user (which can easily happen) and used it from that point. Then the missing notes are probably in the old, abandoned account.

[clarer1 0]

 

39 minutes ago, PinkElephant said:

Relevant is what you see in the web client.

The most likely explanation is that one day you created by accident another user (which can easily happen) and used it from that point. Then the missing notes are probably in the old, abandoned account.

Thanks for getting back to me so quickly.

Unfortunately I'm confident that isn't what happened as I'm using the same username I always did. And I'm sure I've used some of the older notes more recently too. I suspect it's something to do with the upgrade as I've seen other users mentioning lost notes.

[Jon/t 1,289]

1 hour ago, clarer1 said:

I've just realised I haven't any notes before 2011

Have a look under the tools menu for local notebooks.... the new V10 doesn't support local only noteboks  but I think you can import them into the Evernote cloud.

They might be hiding locally.

[Austin G 527]

@clarer1 Thanks for this report. When did you last see these missing notes?  In most cases the legacy app was not syncing before the upgrade, but the notes that didn't sync from the legacy app should still be saved in its local database.

Did you reinstall the legacy app on the same device that you've used to previously access the missing notes? Looking forward to your reply. 

[DTLow 5,736]

8 minutes ago, Austin G said:

from the legacy app should still be saved in its local database

@Austin G  Can you confirm the legacy local database is not deleted when upgrading to the Version 10 product (Mac/Windows)

[Austin G 527]

13 minutes ago, DTLow said:

@Austin G  Can you confirm the legacy local database is not deleted when upgrading to the Version 10 product (Mac/Windows)

Yes. We retain the legacy database when installing version 10. This applies to both Mac and Windows. 
 

[clarer1 0]

Thanks @Jon/t

"Have a look under the tools menu for local notebooks.... the new V10 doesn't support local only noteboks  but I think you can import them into the Evernote cloud.

They might be hiding locally."

Do you mean notebooks that I'd decided  should only be on my device and not synchd on the web? If so, I chose not to have any in case something happened to my devices.

[DTLow 5,736]

7 minutes ago, clarer1 said:

Do you mean notebooks that I'd decided  should only be on my device and not synchd on the web? If so, chose not to have any in case something happened to my devices.

I can confirm Local Notebooks are not supported in the Version 10 product   
If you want to continue viewing the notes in Evernote, you have to make changes

My process was to move attachments to external files replaced with file links   
I keep the notes in Evernote, moved to an online notebook

[clarer1 0]

1 hour ago, Austin G said:

@clarer1 Thanks for this report. When did you last see these missing notes?  In most cases the legacy app was not syncing before the upgrade, but the notes that didn't sync from the legacy app should still be saved in its local database.

Did you reinstall the legacy app on the same device that you've used to previously access the missing notes? Looking forward to your reply. 

@Austin G

Sorry, I've no idea when I last saw the missing notes. I've a feeling that some notes I expected to show up in searches haven't been but I only scrolled down all notes today and found there's nothing before 2011.

1. But, first off, embarrassing but I'm wondering a bit now if I did only begin to use EN in 2011. I'd been using it a while before upgrading to Premium. Do you have a way of finding out when I upgraded to premium? That might help give me an indication. Though looking at those first 2011 notes, I am puzzled as they're to do with using EN with GTD and I do really think I'd been using it before finding some people have managed to set it up to work with GTD. Wondering if that's when I upgraded to Premium though.

2. By "local database" do you mean a file somewhere on my laptop, rather than an EN folder that I might have chosen not to sync on the web? If so, my problem is that my laptop broke earlier late March this year so I'm on a new one now. To add complications, the new laptop late March wasn't working properly so I had to send it back and get it replaced, I think in May. There's an .enex file on my backup external drived dated May 2020. Is there a way I can look on that to see if there are older files? If I try to import it, won't I have loads of duplicate notes?

But if notes vanished before late March, they won't be on that .enex anyway.

3. I do still have my Android phone but EN notes only go back to 2011 on that as well. Would there somehow be an EN file on the phone that goes back earlier? I guess not as it would have been overwritten.

4. When did EN v10 come out? I've seen posts mentioning swathes of old notes going missing when that came out, which is why I'm wondering if that's the problem and that somehow sync from laptop to web wiped notes from phone as well.

Which brings me back to point one - maybe I didn't start using EN till 2011 after all. Very embarrassing. But am v puzzled if so.

[clarer1 0]

22 minutes ago, DTLow said:

I can confirm Local Notebooks are not supported in the Version 10 product   ...

But what do you mean by Local Notebooks? Sorry, I'm not sure what they are.

[DTLow 5,736]

7 minutes ago, clarer1 said:

But what do you mean by Local Notebooks? Sorry, I'm not sure what they are.

Your definition above was "notebooks that I'd decided should only be on my device and not synchd on the web"