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Can't participate in a short survey by Evernote

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Usually I can answer a short survey after contacting customer support, but in the recent two times I can't do it because they said "You have either already completed the survey or your session has expired."

I took the survey just within six hours receiving the mail. How come the session has expired too early?

Screenshot 2020-11-09 at 8.44.32 AM.png

Screenshot 2020-11-09 at 8.44.44 AM.png

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