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Syncing on iPadOS is unreliable (slow?)


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Since about a month, the syncing of notes on specifically Evernote on my iPad is quite often unreliable. In the sense that updates I make on the iPad are not synced at all, or properly (maybe very slowly updated?). This leads to quite a lot of conflicted notes that I have to fix.

Additional info:

  • I use Evernote on my iMac, Android phone, and in Chrome (on Windows), and it all works fine there. The problems only occur on the iPad;
  • I am running iPadOS 13.7 and Evernote 10.1;
  • At the moment, I only use the iPad at home, where the Wifi is very reliable. Other devices in my home have no problems using this Wifi, and other apps on the iPad also do not have any connection problems;
  • I always press the green check mark to indicate that my changes should be updated;
  • I leave more than enough time between committing the changes on the iPad, and working on the same note(s) on other devices;
  • Syncing from other devices to the iPad seems to work a lot more reliable/better, so it looks like the outgoing updates are the problem; 
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I also have a problem syncing between my iPhone and my husband's device. Both on iOS 14.2 and Evernote 10.1. It's a one-way problem for us. If I edit the note, he doesn't see it. If he edits the note, I can see it. I submitted a support ticket today (11/10/20).

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  • Level 5

Do you use the same account, or do you share notes or notebooks between accounts ?

This is the wrong sub-forum (there is one for EN 10 iOS), but when you updated to EN 10, my experience is that you need to renew the sharing. If the message about the share is still in your work Chat, you can click on it there. Else quit the share, and create a new one.

With my wife this settled the sharing problem.

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  • Level 5

Sorry, my post was an answer to the following one by @KimberlyinMN

Regarding your post: I am not sure whether pressing on the green sync symbol does anything - for me it just shows that it IS syncing in that moment.

If I want to force a sync, I pull the left panel down with a finger a little, and let it go. The Syncing wheel will show in the top part of the left column. Another way is to go to the app settings, position sync where you find the option „sync now“. Just a lot more clicks to achieve the same.

iPad Pro 10.5, iOS 14.2, EN v10.1. If you are still on iOS 13.7, I can give a green light for iOS 14.2. No problems, nice new features like the Scribble handwriting input by Apple pencil into nearly every field where you usually needed to type.

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@PinkElephantWe've tried everything. New shared note, etc. The problem is only syncing from my device to his. I submitted a support ticket. We share a notebook between two separate accounts. Hopefully EN will have an update soon. (I hadn't noticed that I was in the wrong sub-forum. :) I had just searched for "Sync". (I've deleted/reinstalled the app, turned off my offline notebooks, created a new shared note, etc.) Sometimes the husband opening the note on his device erases all the adds that I've made to the note on my device. I'll hang out in the other sub-forum to hopefully see a "fix" message. Thanks!

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  • 1 month later...
  • 1 month later...

@bhermans

One thing that helped with our syncing issues (between my iPhone SE 2020 and my husbands iPhone X) is to turn off iCloud sync. This had been turned on for my phone and off for my husband's. This helped for awhile but it's still super buggy for our syncing. Sometimes when I add something (and force a sync), he might see it... or he won't. After he opens our shared note, all of my stuff is wiped out. It's just weird. (Now it's just easier to text him to add this or that to our shopping list.) 

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  • Level 5

@bhermans @KimberlyinMN Hi there, I think the guy who posted right on top of you is not for real, or is following a commercial interest by posting here. He posted on several old threads with iOS issues, always promoting this „problem solving“ software for iOS, that you need to buy and install on a Windows PC for using it.

This is BS - iOS is much too closed than to allow a Windows PC a deep access into the OS to fix anything there.

So I think this person should be ignored.

Regarding syncing issues with EN iOS, mine are solved since EN iOS v10.4, running iOS 14.3 on all of our devices.

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