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[Fixed in Version 10.3] Offline Notebooks take a long time/too long to download


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9 hours ago, southernforge said:

My largest notebook contains approximately 10,000 notes.  Major instability and download times occurred  - more than once.

Were you able to successfully get it to complete the download?

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Update: Since I got stuck with the updating of the offline content, I started it all over on my iPhone. It is an 11 Pro Max, running iOS 14.3 (at that time, now 14.4) and EN iOS 10.5 (now 10.6). My in

With me it finishes, but it seems it does not start downloading by itself. I need to take it OFF and back ON to motivate a fresh download. However my impression is it does not always stall - have

I‘ve turned off downloading now - it.does.not.work.for.me.period. as soon as I change a single byte within any offline notebook that never-finishing-green-bar is back. Pffff.

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Still doesn’t work. Gets stuck even on small notebooks, and offline status cannot be changed -toggle turns back on by itself if I try to cancel the downloading. It’s now February. 

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iOS 14.4 ?

EN iOS 10.5 ?

Good internet connection ?

First: Complete uninstall, dumping all data. Switch i-device off and on. Reinstall, log in, let it sync.

Now set all notebooks to offline download. Turn autolockscreen off, let the app in the foreground and wait for the download to go through. If it takes longer, put it to a charger.

Worked for me. Still works, all fine.

Bonus track: The little switcher needs patience. You switch it off, it says „I will think about it“ and switches itself back on. Then it will elaborate what to do - and will all by itself switch off again. With a small notebook it may take a few seconds, a large one longer. Max reported in the Forum was above a minute.

Reported as a bug, not yet fixed.

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  • 2 weeks later...

I removed Evernote Thursday because of perpetually stuck web clips not importing, and  installed ver 10.5.1 for iOS yesterday.

Downloading selected notebooks is a very different experience now:  so far, my largest notebook, which contains more than 11k notes, is almost 60% downloaded since yesterday.  This is a new and welcome change to initiating offline availability.  

Hopefully the company will continue fixing what they broke, with subsequent releases.

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  • 2 weeks later...

I don't see this fixed yet. I'm on the latest iOS update and the notebooks are taking forever to download. And we're talking about small notebooks with like 130 notes on one notebook and 60 notes on the other that I set to download.

I did the uninstall and reinstall, but still same extremely slow download

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Update: Since I got stuck with the updating of the offline content, I started it all over on my iPhone. It is an 11 Pro Max, running iOS 14.3 (at that time, now 14.4) and EN iOS 10.5 (now 10.6). My internet is Gigabit cable, fast mesh WiFi. Not to brag about it, but because the physical condition may play a role.

With the uninstall I dumped all EN data. Then I switched the iPhone completely off, on again, and checked the iPhone memory. All gone ... Then I reinstalled the app, and checked again. Still all gone, only the app itself now. Then I logged in, and waited for the initial sync do end. App must be open and in the foreground for this.

For the night I then put the iPhone to a charger  (better by cable, it may get a little warm), switched the autolockscreen to off, opened EN, and set „All notebooks“ to download for offline. Download started. Set the screen brightness to its minimum now.

The next day it was through, had taken appr. 12hrs. It had downloaded nearly 19GB. It is since neatly and fast updating when new content is added, but needs to be the active app to update itself.

I have no clue why updating the downloaded data stalled back then.

What do I take from this ?

My download speed was between 1and 2 GB per hour - which means there was some local processing as well

The computing power of the device may play a role, as the internet connection. My iPhone was warm to the touch, so it was not only loading data.

No change with 10.6, still updating new stuff.

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  • 2 weeks later...

Thanks again, PinkElephant for your analysis !

I was already on 10.6 but the "color bars" for the supposingly offline notebooks had not completed since weeks.

So I deleted the app, restarted the phone, re-installed the app. No offline notebooks shown.

Then I started to download, one by one ... seems to work, but still painfully slow: 200 notes, mostly text, take about 30 mins to download. During that, barely any traffic can be seen on my 50 MBits/ sec internet-connection. My router states about 700 MBit 5GHz ac, so should not be an issue either.

 

Btw:
can we get paid for completing all these tasks manually which the evernote app should automatically do by itself ?

Btw #2:
Just found an older Android phone with EN V8.13.3 installed and selected a notebook for offline usage: took barely 10 sec to download the very same notebook which is downloading on iOS since roughly 30 Mins ....

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  • Level 5

You need to keep the app open and active (in the foreground) during the download.

This has nothing to do with EN - iOS limits the background activity of apps (with little exceptions) very much, to save energy. A few minutes after being pushed back, download stops. Android is more generous to allow apps to do what they want.

On my iPhone 11 Pro Max it took less than 12 hrs to complete the download of 6.000 notes, many of them with attachments of some MB each. In total it downloaded 19GB of data. In fact it terminated while I was still asleep, so I don’t know exactly how long it took.

To avoid being interrupted, I turned autolockscreen to off, put the EN app in front, dimmed the screen to lowest and connected the phone to the charger. I had chosen „all notebooks offline“, so it was completely up to EN to control the complete download.

This works since 10.5 - before there were problems.

P.S. Since I was sleeping during download, I would have a hard time to justify a payment for my effort 😎

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