[Fixed in Version 10.5] Specific Individual Notes do not load when selected

[Shane D. 1,805]

Hi all,

I've seen a few reports of users stating they have specific notes that do not load when they are selected. We are aware of this issue, and it is something we're working to address.

In the meantime, you can often fix this issue by quitting Evernote, and restarting the App.

If quitting/restarting does not resolve the issue, please let me know on this thread.

Also, if this is affecting all of your notes, and not just individual notes, please go here:

I'll be follow-ing up here once I have updated information.

[Shane D. 1,805]

Hi All,

We addressed some note loading issues in our latest version 10.5. Please install it from here: https://evernote.com/download/.

The fix in this version is specific to shared notes sometimes not loading. If you see this issue with all notes, and the about window is also blank, please post your report in this separate thread:

 

At this time, I am closing this thread.

However, please feel free to reach out to me directly if you still encounter this issue for some reason.

If you encounter a different issue, please start a new thread.

[LisaD18 0]

Thank you. Restarting the App solved my issue today that I couldn't load many, many notes I scanned yesterday!

 

[Anthony Navarro 1]

I am having this problem... Two notes in particular you can look at:

 

Home Maintenance Items

and

Treadmill Maintenance Info

I click on them and the note is blank and I cannot perform any actions on them (duplicate, delete, etc.) on all platforms: Evernote for Mac, Evernote for iOS, etc...

[Nathalie Hovey 0]

I also experienced the issue that some notes do not show their content anymore.

I could still see the content when looking via my ios app, but on my mac, when i select them there is not content. (also no preview)

some of the notes are on shared notebooks. In order for those notes to show content, i needed to go to the notebook section, select theses notebooks one after the other (they had a (0) next to them) and after clicking on them, they showed the content (and also the right number of notes) again. Maybe this helps someone?

For now i think i can see all my notes again - it bugged me for a little while though, since i use evernote on a daily basis for work as well.

[pablosnr 0]

I see the message:

" image could not be rendered properly" when I mouseover on the images. The images don't display on the new app. All good on mobile.

[Mary Stephens 6]

I have specific notes with no content. I have tried all the troubleshooting steps to no avail. They are also not available on the web version. Please help!!  

Also, I think Evernote should expand their individual customer service for basic members due to issues of app updates. Please respond

 

[Felciano 3]

I have several notes that show up in search results, but won't open when you click on them. This is very reproducible across restarts, and shows up on both Mac client and Web UI. What are the next steps to debug further?

Thanks,

Ramon

[PinkElephant 6,273]

Probably issue a support ticket. I did, when I had a undeletable note for the first time on the v10 iOS client.

It ended with uninstalling the EN. Liest on the device where the note had been created. The shadow copies that had spread to other clients vanished when the corrupted master note had been purged.

[Rimya 0]

Hi, thank you for your great service. But now, some notes suddenly went crazy, not all notes.

Some notes can't be delete like ghosts. Also, when I add to that note, everything disappears after 5 seconds.

Please fix it as soon as possible.

Of course, restarting and reinstalling the app have already been done.

 

[Saramh 0]

I have this issue, if I search for a particular term, I get duplicate shadow notes showing up. I can't click on them, delete them, do anything with them. They just clutter things up. I've quit and restarted many times. You can see them in the screenshot - the notes with no photos are ghost notes. 

[GregSP 1]

I have this problem...when I choose any note the iPhone screen switches to the note detail view but the screen content is blank. Restarting the app and/or phone has no effect. This happened a month ago and restarting the phone fixed the issue. Now it is back.

[Beep123 1]

I have the issue and fixes do not work -- I need my notes, please help.