markdolph 56 Posted October 29, 2020 Share Posted October 29, 2020 When capturing a selection of the screen, the Helper Window doesn't recede or move out of the way. 2 Link to comment
markdolph 56 Posted October 29, 2020 Author Share Posted October 29, 2020 I run multiple desktops. When I open the Evernote Helper window, and click on the capture selection button, the Evernote Application (running in another desktop) closes. Link to comment
bishopblaize 66 Posted October 29, 2020 Share Posted October 29, 2020 Just installed 10.2.4. Glad to see the Evernote Helper is back. However the Capture Selection and Capture Window buttons don't work, the helper window just closes. The capture screen button works as intended. Link to comment
bishopblaize 66 Posted October 29, 2020 Share Posted October 29, 2020 Ok, got some more info. I had it installed from the app store. I uninstalled it and installed it directly from Evernote, it all worked fine. So I uninstalled it again, downloaded it from the app store again, and the problems back. So the issue seems limited to App Store downloads, not direct downloads from the Evernote website. By the way, installing Evernote from the App Store uninstalls the Legacy Version automatically. I doubt it's supposed to do that. 1 3 Link to comment
Level 5 PinkElephant 8,073 Posted October 29, 2020 Level 5 Share Posted October 29, 2020 This is quite normal for the App Store Version. In fact it is exactly the same software as from the web site, but from the App Store it executes in a sandbox mode. Had trouble before with it, and since I only run direct install versions, it is doing fine. With Catalina, make sure it got all the permissions in Mac settings, privacy & security. 1 Link to comment
bishopblaize 66 Posted October 29, 2020 Share Posted October 29, 2020 1 hour ago, PinkElephant said: This is quite normal for the App Store Version. In fact it is exactly the same software as from the web site, but from the App Store it executes in a sandbox mode. Had trouble before with it, and since I only run direct install versions, it is doing fine. With Catalina, make sure it got all the permissions in Mac settings, privacy & security. Yeah, permissions all fine and correct. Link to comment
Level 5* s2sailor 2,183 Posted October 30, 2020 Level 5* Share Posted October 30, 2020 It looks like a selection can only be saved to Evernote. Is there any way to save it to the clipboard? Windows had a nice option where by pressing the ctrl key you could select saving it to the clipboard instead of Evernote. Link to comment
Level 5* s2sailor 2,183 Posted October 30, 2020 Level 5* Share Posted October 30, 2020 On 10/29/2020 at 7:05 AM, markdolph said: When capturing a selection of the screen, the Helper Window doesn't recede or move out of the way. I'm not seeing this but I have no secondary display attached. Link to comment
markdolph 56 Posted October 31, 2020 Author Share Posted October 31, 2020 17 hours ago, s2sailor said: I'm not seeing this but I have no secondary display attached. multiple *desktops* not displays. Link to comment
Level 5* DTLow 5,736 Posted October 31, 2020 Level 5* Share Posted October 31, 2020 Screen Capture - creates empty notes Scratch Pad - creates note with text - scratch pad is not cleared The Evernote Helper notes are sitting in my local Evernote (Mac) There's no syncing to the server Restarted app - all new helper notes disappeared Link to comment
thekianspecial 0 Posted November 2, 2020 Share Posted November 2, 2020 Markdoph, that sounds super annoying. I don't have a fix but I sympathize with you mang. Also, I"m having trouble with my Evernote Helper. It used to be able to store so so so many clips, and I'd pick & choose which ones to drag into a new note. Seamless. Now, it creates a new note automatically with each clip. Not what I'm looking for at all. Link to comment
markdolph 56 Posted November 3, 2020 Author Share Posted November 3, 2020 4 hours ago, thekianspecial said: Also, I"m having trouble with my Evernote Helper. It used to be able to store so so so many clips, and I'd pick & choose which ones to drag into a new note. Seamless. Now, it creates a new note automatically with each clip. Not what I'm looking for at all. I assume these issues will be fixed in an upcoming release. I'm starting to get used to Version 10. However, it is frustrating that Evernote releasing software with such serious bugs and omissions. On the mac, I've started using stickies as a substitute for the Evernote Helper scratchpad. I use parallels as a virtual machine, and the parallels toolbox has an excellent screen grab tool. All is not lost Link to comment
starjimmy 0 Posted November 7, 2020 Share Posted November 7, 2020 I've utilized evernote helper previously to help jot down thoughts and clip sections of the page to organize my notes. However, after updating to 10.2.4, the only screen capture that works is to capture the current screen. Although there are two other buttons for capture a window or selected area, they do not respond after I click on them. Does anybody else have similar issue? This really takes away a huge value of this app. Link to comment
o_m_r 2 Posted November 8, 2020 Share Posted November 8, 2020 Similar issue. Mac OS. Window or screen capture via the Evernote Helper only captures from desktop 1, despite initiating the helper from another desktop. Also, no crosshairs are generated to allow making a selection for a selection capture. Extremely frustrating! I am submitting a support ticket as well. Link to comment
markdolph 56 Posted November 8, 2020 Author Share Posted November 8, 2020 2 hours ago, o_m_r said: Similar issue. Mac OS. Window or screen capture via the Evernote Helper only captures from desktop 1, despite initiating the helper from another desktop. Also, no crosshairs are generated to allow making a selection for a selection capture. Extremely frustrating! I am submitting a support ticket as well. I can capture from other desktops, the problem is that the Evernote window closes in its desktop when I capture a region in another desktop. Evernote doesn't close when I do a screen capture in the desktop that Evernote resides. Thanks for submitting a ticket. I think an Evernote employee administers this forum, so I'm hopeful they'll pick up our conversation. Link to comment
James Longley 90 Posted November 10, 2020 Share Posted November 10, 2020 Screenshot and window capture options aren't working in the helper in 10.3.6: https://share.getcloudapp.com/12urnOlo Link to comment
James Longley 90 Posted November 11, 2020 Share Posted November 11, 2020 @Shane D. is the team aware of this? The Helper is currently unusable. Link to comment
Level 5 Peter Olins 66 Posted November 14, 2020 Level 5 Share Posted November 14, 2020 On 10/30/2020 at 8:51 AM, s2sailor said: It looks like a selection can only be saved to Evernote. Is there any way to save it to the clipboard? Windows had a nice option where by pressing the ctrl key you could select saving it to the clipboard instead of Evernote. Mac has a newer keyboard shortcut: cmd-shift-5. You can then chose whether to save a clip to the desktop, or the clipboard. This is more versatile than evernote helper. 1 Link to comment
Level 5* s2sailor 2,183 Posted November 14, 2020 Level 5* Share Posted November 14, 2020 1 hour ago, Peter Olins said: Mac has a newer keyboard shortcut: cmd-shift-5. You can then chose whether to save a clip to the desktop, or the clipboard. This is more versatile than evernote helper. Thanks, I wasn't aware of that. Link to comment
o_m_r 2 Posted November 25, 2020 Share Posted November 25, 2020 I opened a ticket and support directed me to uninstall then reinstall Evernote completely. Short answer, that worked for me. I have full function of screen, window, and selection capture, and regardless of which Mac desktop I initiate from. Long answer: I was using the Mac App Store version, and after uninstalling and the reinstalling that version, the issue persisted. Then I uninstalled but reinstalled with the standalone version, and everything works properly. 1 1 Link to comment
HKPINC 1 Posted January 13, 2021 Share Posted January 13, 2021 On 11/24/2020 at 6:35 PM, o_m_r said: I opened a ticket and support directed me to uninstall then reinstall Evernote completely. Short answer, that worked for me. I have full function of screen, window, and selection capture, and regardless of which Mac desktop I initiate from. Long answer: I was using the Mac App Store version, and after uninstalling and the reinstalling that version, the issue persisted. Then I uninstalled but reinstalled with the standalone version, and everything works properly. It worked. I uninstalled evernote then installed it from the evernote website and everything works as intended. Thank you! 1 Link to comment
socalvillaguy 1 Posted January 23, 2021 Share Posted January 23, 2021 On 1/13/2021 at 1:00 PM, HKPINC said: It worked. I uninstalled evernote then installed it from the evernote website and everything works as intended. Thank you! It's January 2021 and the App Store version still doesn't work. I wonder how long it will take until the developers figure this out. Link to comment
tshane 0 Posted January 25, 2021 Share Posted January 25, 2021 Yup, I had the same experience, and benefited from the same fix strategy. After the update to 10.6.9, Helper would no longer perform various screen, window or selection captures. So, I uninstalled Evernote, then reinstalled 10.6.9, as downloaded from the Evernote website, and all is good now. A remaining issue for capture is that invoking it from Helper causes the windows to switch. One has to 4-finger scroll back to the window of choice, while the camera icon remains active, to work on the desired window. Since Helper is in the menu bar, this should be agnostic to which window is in front. I hope for a future fix. Link to comment
Level 5 PinkElephant 8,073 Posted January 25, 2021 Level 5 Share Posted January 25, 2021 Regarding AppStore installations: The software is the same as the direct install, but when installed via AppStore, it runs in a sandbox. This is nothing the developers of the app can change, it is set by Apple and done to make these installations super-safe. But sometimes safety stops functions. So if there is a problem with interaction (on any app, not only EN), it is always worth a try to install it from the developers web site instead of through the AppStore. Link to comment
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