Sam W. 1 Posted October 27, 2020 Share Posted October 27, 2020 Is there another way to contact Evernote since the Chat function is not working for Premium Members? I've submitted 2 tickets via email for technical issues related to the recent upgrade. The current ticket number is: # 3191985 The program on my phone and desktop is duplicating notes automatically when I don't want it to, and I am unable to print notes because it's cutting off any content past page 2. This happens even when I export a note as a PDF or open it in preview. It's as if the print function is not reading content past page 1. It will print half a line from page 2 but that's it and nothing else beyond it (see attached screen shot of what I see when I open up the note in Preview). What is the deal? The print menu also doesn't show how many pages the note is for printing nor does it give a preview as it did in the past. Why is that? I use Evernote regularly as a writer and have loved it to this point. Not happy now, and not happy I can't reach any support as a premium member. Will be moving elsewhere soon if I can't get issues addressed or reach anyone... 1 Link to post
MYB 0 Posted October 28, 2020 Share Posted October 28, 2020 I have lost a lot of notebooks. It freezes up when I try to contact them and there is no number to call. I would just export my files to another program but there are thousands of them and I don’t know what to switch to. I’ve been a premium user for years but this has done it for me. As soon as I can figure out how to get my notebooks back, if possible, and transfer files to another program, I am out. This is not the way to treat loyal customers. Link to post
Jenny morton 0 Posted December 14, 2020 Share Posted December 14, 2020 I keep giving feedback because I can't write new notes, edit old ones or even see what is in them . I am a long time user and subscriber but there is no recourse. NO HELP. I am going to take all my notes and go to another app because there is not way to get assistance. Link to post
Nantes 0 Posted December 15, 2020 Share Posted December 15, 2020 Install Evernote Legacy to use the old version again. https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to post
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