Multiple Bug Issues with New Upgrade and No Response to Contact for Tech Support

[Sam W. 1]

Is there another way to contact Evernote since the Chat function is not working for Premium Members? I've submitted 2 tickets via email for technical issues related to the recent upgrade. The current ticket number is: # 3191985   The program on my phone and desktop is duplicating notes automatically when I don't want it to, and I am unable to print notes because it's cutting off any content past page 2. This happens even when I export a note as a PDF or open it in preview. It's as if the print function is not reading content past page 1. It will print half a line from page 2 but that's it and nothing else beyond it (see attached screen shot of what I see when I open up the note in Preview).  What is the deal? The print menu also doesn't show how many pages the note is for printing nor does it give a preview as it did in the past. Why is that?  I use Evernote regularly as a writer and have loved it to this point. Not happy now, and not happy I can't reach any support as a premium member. Will be moving elsewhere soon if I can't get issues addressed or reach anyone... 

 

[MYB 0]

I have lost a lot of notebooks.  It freezes up when I try to contact them and there is no number to call.  I would just export my files to another program but there are thousands of them and I don’t know what to switch to.  I’ve been a premium user for years but this has done it for me.  As soon as I can figure out how to get my notebooks back, if possible, and transfer files to another program, I am out.  This is not the way to treat loyal customers.  

[Jenny morton 0]

I keep giving feedback because I can't write new notes, edit old ones or even see what is in them . I am a long time user and subscriber but there is no recourse. NO HELP. I am going to take all my notes and  go to another app because there is not way to get assistance. 

[Nantes 0]

Install Evernote Legacy to use the old version again. https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote