is it just me?

[Todd C 0]

I have been trying to reach support for 2 weeks to get help in content disappearing from my account and not syncing properly between my PC version and iPhone APP version.  Is anyone else having trouble getting support to respond?

[gazumped 11,661]

Hi.  I had a question and got a response within 7 days.  When I raised the question I had an immediate response with a ticket number,  so I knew I was in the queue.  What's your ticket number?

[PinkElephant 8,093]

My return time for tickets was between 2 and 3 days in the last weeks.

Try to make it clear in the title of the ticket whether you need urgent assistance, or have a general support issue.

When the automatic answer comes, check the proposals. If they don’t fit your request, make sure to give a short answer telling „No, I still need your help“. If you don’t react to this initial response, the ticket system probably believes you got what you needed, and downgrades the ticket in the queue.