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Trying to contact customer service?!


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I am trying to contact Evernote about some billing issues... I went through the proper email channels but have not received any response.  Making a scene on the forum seems to be the only way to get someone's attention.  Seems like a great customer service tactic.

Please contact me.

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  • 3 weeks later...

I have just emailed support after being billed wrong amount and with 5 months left to run on a subscription = 

Quote

My name is Brittany, and I manage the support team here at Evernote. I wanted to let you know we are currently experiencing a higher than normal volume of requests. The average wait time for a response is currently 10-12+ days. Please know we're doing our best to get back to you as soon as possible. 

God help anyone who has really urgent problems.

You would think finance/billing would be separate to technical support?

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