PapaT 0 Posted October 23, 2020 Share Posted October 23, 2020 I am trying to contact Evernote about some billing issues... I went through the proper email channels but have not received any response. Making a scene on the forum seems to be the only way to get someone's attention. Seems like a great customer service tactic. Please contact me. Link to comment
Level 5 PinkElephant 8,071 Posted October 23, 2020 Level 5 Share Posted October 23, 2020 EN support is quite inundated. Wait time is probably a few days currently. 1 Link to comment
RJLUK 307 Posted November 9, 2020 Share Posted November 9, 2020 I have just emailed support after being billed wrong amount and with 5 months left to run on a subscription = Quote My name is Brittany, and I manage the support team here at Evernote. I wanted to let you know we are currently experiencing a higher than normal volume of requests. The average wait time for a response is currently 10-12+ days. Please know we're doing our best to get back to you as soon as possible. God help anyone who has really urgent problems. You would think finance/billing would be separate to technical support? Link to comment
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