Can't view. note content - New Mac app

[Dantray 3]

Hi - I can't access the note content of my notes in the new version of EN for mac. The notes are there, reminders, notebooks etc, but when I click to open a note i am presented with a blank note,

 

Any ideas?

[sherryj 1]

I can view my notes on my mac through the website but not on the app on my iPhone since the new version.  I really need my notes on my iPhone! Help please!

 

[PinkElephant 1,593]

There is a problem currently if you use "Log in with Apple". Use your normal EN login instead.

[macfixer 123]

11 hours ago, Dantray said:

Hi - I can't access the note content of my notes in the new version of EN for mac. The notes are there, reminders, notebooks etc, but when I click to open a note i am presented with a blank note,

 

Any ideas?

You mentioned the "new version" of Evernote. Did you mean Evernote 10?

[Brofe 1]

I also have this and have no idea how to fix it.  What does "log in with apple" mean? I just opened Evernote as usual and I can't see any content, although all of the notes appear to be there.  Oh this is on the computer (Mac) version, by the way. iPhone version seems to show content OK.

 

[Dantray 3]

Yes Evernote 10. 

I am logging in with email, not apple or google, if that matters.

[amomfromnyc 3]

Yes please advise those with direct access to Evernote support. I have Basic and same issue as Dantray. I can see note contents on Web but not iphone app and I log in using my email. TIA

[sherryj 1]

It seems like everything on my iPhone app isn’t working now! It’s not saving new notes nor updating edits.... very frustrated with EN right now. Especially since chat isn’t available. Any ideas? 

[mjevernote 2]

Today I opened evernote and searched for someone's name. All the documents in the search results were blank.  I clicked on various notes in the list, but nothing! I panicked, thinking that my evernote database had been wiped out. I then quit evernote and reopened it. Fortunately, now all the documents are visible.

I am on MacOS Catalina 10.15.7

v 10.1.7 build 1902 public
Editor: v109.0.14125
Service: v1.20.26
© 2019 - 2020 Evernote Corporation. All rights reserved

 

on a sidenote, where are we supposed to report bugs? Do we do it here in this forum, as I am starting to accumulate a small list but some are quite severe. I have been a paid evernote user since 2015.

[CalS 4,728]

Moved to Mac forum.

[Paul A. 210]

Happens to me frequently. As you said, quitting and re-starting the app fixes it. One of many, many, issues that I hope they fix soon...

[anotheruser1 0]

I'm also having this issue. All my notes from the web get saved but I can't access them or create any new notes

 

I'm on a Mac and seem to have the latest version of Evernote as installed from App Store

[macfixer 123]

On 10/26/2020 at 9:54 AM, Dantray said:

Yes Evernote 10. 

I am logging in with email, not apple or google, if that matters.

Okay, this was posted in the "Legacy" Evernote forum, I've moved it into the Evernote 10 group where it belongs.

[martinrice 5]

I upgraded to the desktop version 10.2.4. When I open it, I see all my notes in the snippets column, however, if I click on one, nothing appears in the note window other than notes I created by typing directly in a new note. But I can't see any of my other notes: things that I screen captured, images that I imported, nothing at all!  If I use the online version, I can see everything.

So, essentially, I have no more desktop Evernote. I'm on the Premium Plan. I'm on a 2019 MacBook Pro running macOS Catalina v. 10.15.7

I've downloaded 10.2.4 a few times already and it's always the same thing -- I can't see my notes other than the snippets. I depend heavily on Evernote and have for years, and am at a total loss about what to do.

Has anyone else had this problem and if so, is there a fix. I tried to download the legacy version but it gets an error message when I try to open it. I no longer have my version 7.14 to install.

I see from this thread that others are having the same problem and so far there is no solution. How sad. I guess I'll have to look for another note app after all these years. What a bummer.

[Kevin Legates 0]

Same issue here.  I updated to 10.2.4 on my MAC last night.  I have access to notes but many are not displaying content correctly that wasn't directly typed into the note via the EN app itself.  For example, pdf docs, photos, etc.  If EN can't ensure access to my content across upgrades, it makes no sense to continue use of this application,.

[martinrice 5]

Since this is a problem others are having and not just me, it makes one wonder what kind of QA Evernote is doing before releasing so many new features. It's really hard to understand how QA could have missed a problem of this magnitude. I've just imported all my notes into DEVONThink 3 and will be using that from now on. I'd prefer to use EN for a variety of reasons, but, as explained above, it seems no longer feasible.

[Shane D. 1,268]

Hi All,

For those of you still experiencing this issue, and have not updated to the most recent release, please do so.

If you are on the most current version, do you have a large account with a lot of notes?

The reason I ask is that for larger accounts, it may take some time for everything to load/sync.

Generally, this process should take just a few minutes. However, I have seen instances of it taking north of an hour for very large accounts with notes that contain a lot of content, attachments, etc.

Let me know as this will help me further investigate into this issue.

[martinrice 5]

I had the most recent version (unless there was a new one today) and I only have about 600 notes. I waited at least an hour, actually, overnight, and they still were not visible. Hope this helps.

[Andrea Bisiach 15]

I have experienced this error several times, it seems like EN does no longer load Note content.

Closing and restarting EN solves the problem but it will eventually happen again now and then.

[martinrice 5]

Unfortunately, closing and restarting didn't help for me 💔

[Sue Chan 0]

Yes, same issue here as well.  It's endless trying to load - then it says relaunch over and over again.  Please help - can't access very important info - I can't even use on the web browser version   this is a world of hurt   SOS

 

[PIETER7019 0]

ik have the same problem . Empty notes

[GailVB 0]

I am having the same problem. The Notes seem to be there but I can't load them which is more than annoying! Hope EN take note and fix the problem asap.

 

[SanjayCisco 0]

This is an ongoing problem for last few months with Evernote desktop version. I can't believe they can't fix it. If I have to use the browser version only, why am I paying for this service?

[musicwing 0]

Using Evernote 10.5.7 app on an iMac with OSX 10.14.6 Mojave.

All the notebooks are listed in the left column of the app, but on clicking a notebook at least half don't list the notes they contain. Instead I get "Sorry we're having some trouble. Try reloading the page" but that doesn't help. So the desktop app is unusable. Logging in via the website everything seems to work as expected.

Seems to be a common problem. Has it been fixed yet?

[xkelly 9]

Same thing here. This happens on both Catalina 10.15.7 and Big Sur 10.16.1, on two separate MacOS devices. If I exit Evernote and relaunch, note content will again display, but when I come back later, they do not.  I'm on Evernote 10.5.7 build 458420 public.

[PinkElephant 1,593]

BigSur is currently 11.1 - there is no release MacOS with a version number of 10.16.

The current EN client for Macs is 10.6.9. I think there was something mentioned in the release notes about the problem you describe. I would install the new version, and try again.

[nandeeshtank@gmail.com 0]

I have this issue on my macbook.

When clicking a note in the list of previews nothing is presented on the right side screen, i have to restart the app to make it work.

[pkempe 2]

+1 this has been frustrating me for a while now. Make it stop Evernote!!!

[Gallus-au 0]

I am having the exact problem on my Mac with  Evernote (10.6.9). I  can no longer use Evernote on my Mac, (Catalina 10.15.4,) and in desperation have to use my iPad which is most unsatisfactory and  especially when I am paying as a premium subscriber. I can find no way to communicate with Evernote. Unfortunately I have not long renewed by subscription. Up until now I have sung the praises of Evernote and as a result many I know now use Evernote. However, until problems like this are solved and good communication is offered I will no longer recommend Evernote and will strongly reconsider finding an alternative when my subscription is up. I thought the problem was my computer and have wasted much frustrating time trying to solve the issue. I am so disappointed as up until recently I have found Evernote fantastic to use for so many things. 

[PinkElephant 1,593]

Works alone, or in parallel with v10. With Catalina, with BigSur, and other MacOSes

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

As a subscriber you can issue a support ticket. Each client has this option (in settings or in help), or by login into the EN web site.

[lestergaddy 1]

Hi I am also facing issue, I can view my notes on my mac through the website but not on the app on my iPhone since the new version.  I really need my notes on my iPhone! Help me please!

 

[elusivone 0]

I've also been having this issue, and I'm in the newest version (10.6.9). From what I can tell, it happens when I've left Evernote open for a little while. I'll come back and try to open a note, and nothing comes up. But, if I close and restart, things seem to work again.

[polaalex 0]

Hey! It seems like everything on my iPhone app isn’t working now! It’s not saving new notes nor updating edits very frustrated with EN right now. Especially since chat isn’t available. Any ideas? 

[johnmanross 0]

EN...somebody take some accountability and respond!!!! We are dying out here with your "update" that erased our info!

[Tonio44 0]

In my case, even the windows like "version notes" or "about" appear blank!

I have EN 10.8.4 on MacOS Catalina 10.15.7.

Restarting EN works for some time but this is almost useless on my Mac.

[BSN321 0]

Same issue here for months now.  Only remedy is to reboot the app.  Can't go on like this.

Can someone from Evernote PLEASE acknowledge this issue and provide some useful guidance?

Much appreciated - 

Frustrated in MA

[travelton 0]

I am running Evernote 10.8.4 and believe I'm running into this issue nearly every day now. It's extremely frustrating. The Evernote app remains running on my computer at all times, when I come back to it the next day, creating a new note results in a blank screen. This blank screen has no Title or Body that I can type in. The only way to fix this is to restart Evernote. 

[Michelle A 0]

I have the same issue. A new MacBook Pro - When I put the app on the computer, all notes are searchable, but when I open them the content is completely blank. Very frustrating. I can login online and see it, but I am used to having everything on the app. It works fine on my older laptop.