Dantray 1 Posted October 23, 2020 Share Posted October 23, 2020 Hi - I can't access the note content of my notes in the new version of EN for mac. The notes are there, reminders, notebooks etc, but when I click to open a note i am presented with a blank note, Any ideas? 1 Link to post
sherryj 1 Posted October 23, 2020 Share Posted October 23, 2020 I can view my notes on my mac through the website but not on the app on my iPhone since the new version. I really need my notes on my iPhone! Help please! 1 Link to post
Level 5 PinkElephant 1,356 Posted October 23, 2020 Level 5 Share Posted October 23, 2020 There is a problem currently if you use "Log in with Apple". Use your normal EN login instead. Link to post
macfixer 123 Posted October 24, 2020 Share Posted October 24, 2020 11 hours ago, Dantray said: Hi - I can't access the note content of my notes in the new version of EN for mac. The notes are there, reminders, notebooks etc, but when I click to open a note i am presented with a blank note, Any ideas? You mentioned the "new version" of Evernote. Did you mean Evernote 10? 1 Link to post
Brofe 1 Posted October 24, 2020 Share Posted October 24, 2020 I also have this and have no idea how to fix it. What does "log in with apple" mean? I just opened Evernote as usual and I can't see any content, although all of the notes appear to be there. Oh this is on the computer (Mac) version, by the way. iPhone version seems to show content OK. 1 Link to post
Dantray 1 Posted October 26, 2020 Author Share Posted October 26, 2020 Yes Evernote 10. I am logging in with email, not apple or google, if that matters. Link to post
amomfromnyc 1 Posted October 26, 2020 Share Posted October 26, 2020 Yes please advise those with direct access to Evernote support. I have Basic and same issue as Dantray. I can see note contents on Web but not iphone app and I log in using my email. TIA 1 Link to post
sherryj 1 Posted October 27, 2020 Share Posted October 27, 2020 It seems like everything on my iPhone app isn’t working now! It’s not saving new notes nor updating edits.... very frustrated with EN right now. Especially since chat isn’t available. Any ideas? Link to post
mjevernote 1 Posted October 27, 2020 Share Posted October 27, 2020 Today I opened evernote and searched for someone's name. All the documents in the search results were blank. I clicked on various notes in the list, but nothing! I panicked, thinking that my evernote database had been wiped out. I then quit evernote and reopened it. Fortunately, now all the documents are visible. I am on MacOS Catalina 10.15.7 v 10.1.7 build 1902 public Editor: v109.0.14125 Service: v1.20.26 © 2019 - 2020 Evernote Corporation. All rights reserved on a sidenote, where are we supposed to report bugs? Do we do it here in this forum, as I am starting to accumulate a small list but some are quite severe. I have been a paid evernote user since 2015. Link to post
Level 5* CalS 4,664 Posted October 27, 2020 Level 5* Share Posted October 27, 2020 Moved to Mac forum. Link to post
Paul A. 180 Posted October 27, 2020 Share Posted October 27, 2020 Happens to me frequently. As you said, quitting and re-starting the app fixes it. One of many, many, issues that I hope they fix soon... Link to post
anotheruser1 0 Posted October 28, 2020 Share Posted October 28, 2020 I'm also having this issue. All my notes from the web get saved but I can't access them or create any new notes I'm on a Mac and seem to have the latest version of Evernote as installed from App Store Link to post
macfixer 123 Posted October 29, 2020 Share Posted October 29, 2020 On 10/26/2020 at 9:54 AM, Dantray said: Yes Evernote 10. I am logging in with email, not apple or google, if that matters. Okay, this was posted in the "Legacy" Evernote forum, I've moved it into the Evernote 10 group where it belongs. Link to post
martinrice 3 Posted October 30, 2020 Share Posted October 30, 2020 I upgraded to the desktop version 10.2.4. When I open it, I see all my notes in the snippets column, however, if I click on one, nothing appears in the note window other than notes I created by typing directly in a new note. But I can't see any of my other notes: things that I screen captured, images that I imported, nothing at all! If I use the online version, I can see everything. So, essentially, I have no more desktop Evernote. I'm on the Premium Plan. I'm on a 2019 MacBook Pro running macOS Catalina v. 10.15.7 I've downloaded 10.2.4 a few times already and it's always the same thing -- I can't see my notes other than the snippets. I depend heavily on Evernote and have for years, and am at a total loss about what to do. Has anyone else had this problem and if so, is there a fix. I tried to download the legacy version but it gets an error message when I try to open it. I no longer have my version 7.14 to install. I see from this thread that others are having the same problem and so far there is no solution. How sad. I guess I'll have to look for another note app after all these years. What a bummer. 1 Link to post
Kevin Legates 0 Posted October 30, 2020 Share Posted October 30, 2020 Same issue here. I updated to 10.2.4 on my MAC last night. I have access to notes but many are not displaying content correctly that wasn't directly typed into the note via the EN app itself. For example, pdf docs, photos, etc. If EN can't ensure access to my content across upgrades, it makes no sense to continue use of this application,. 1 Link to post
martinrice 3 Posted October 30, 2020 Share Posted October 30, 2020 Since this is a problem others are having and not just me, it makes one wonder what kind of QA Evernote is doing before releasing so many new features. It's really hard to understand how QA could have missed a problem of this magnitude. I've just imported all my notes into DEVONThink 3 and will be using that from now on. I'd prefer to use EN for a variety of reasons, but, as explained above, it seems no longer feasible. Link to post
Administrator Shane D. 1,189 Posted October 30, 2020 Administrator Share Posted October 30, 2020 Hi All, For those of you still experiencing this issue, and have not updated to the most recent release, please do so. If you are on the most current version, do you have a large account with a lot of notes? The reason I ask is that for larger accounts, it may take some time for everything to load/sync. Generally, this process should take just a few minutes. However, I have seen instances of it taking north of an hour for very large accounts with notes that contain a lot of content, attachments, etc. Let me know as this will help me further investigate into this issue. Link to post
martinrice 3 Posted October 30, 2020 Share Posted October 30, 2020 I had the most recent version (unless there was a new one today) and I only have about 600 notes. I waited at least an hour, actually, overnight, and they still were not visible. Hope this helps. Link to post
Andrea Bisiach 13 Posted November 1, 2020 Share Posted November 1, 2020 I have experienced this error several times, it seems like EN does no longer load Note content. Closing and restarting EN solves the problem but it will eventually happen again now and then. 1 Link to post
martinrice 3 Posted November 1, 2020 Share Posted November 1, 2020 Unfortunately, closing and restarting didn't help for me 💔 Link to post
Sue Chan 0 Posted November 2, 2020 Share Posted November 2, 2020 Yes, same issue here as well. It's endless trying to load - then it says relaunch over and over again. Please help - can't access very important info - I can't even use on the web browser version this is a world of hurt SOS Link to post
PIETER7019 0 Posted November 3, 2020 Share Posted November 3, 2020 ik have the same problem . Empty notes Link to post
GailVB 0 Posted November 5, 2020 Share Posted November 5, 2020 I am having the same problem. The Notes seem to be there but I can't load them which is more than annoying! Hope EN take note and fix the problem asap. Link to post
SanjayCisco 0 Posted December 29, 2020 Share Posted December 29, 2020 This is an ongoing problem for last few months with Evernote desktop version. I can't believe they can't fix it. If I have to use the browser version only, why am I paying for this service? Link to post
musicwing 0 Posted January 11 Share Posted January 11 Using Evernote 10.5.7 app on an iMac with OSX 10.14.6 Mojave. All the notebooks are listed in the left column of the app, but on clicking a notebook at least half don't list the notes they contain. Instead I get "Sorry we're having some trouble. Try reloading the page" but that doesn't help. So the desktop app is unusable. Logging in via the website everything seems to work as expected. Seems to be a common problem. Has it been fixed yet? Link to post
xkelly 9 Posted 4 hours ago Share Posted 4 hours ago Same thing here. This happens on both Catalina 10.15.7 and Big Sur 10.16.1, on two separate MacOS devices. If I exit Evernote and relaunch, note content will again display, but when I come back later, they do not. I'm on Evernote 10.5.7 build 458420 public. Link to post
Level 5 PinkElephant 1,356 Posted 4 hours ago Level 5 Share Posted 4 hours ago BigSur is currently 11.1 - there is no release MacOS with a version number of 10.16. The current EN client for Macs is 10.6.9. I think there was something mentioned in the release notes about the problem you describe. I would install the new version, and try again. Link to post
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