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Edits to new note didn't save/disappeared


Go to solution Solved by Shane D.,

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I have lost 2 Notes using Evernote with no idea how to recover or what caused the problem. Why would anyone use a product with the function of saving data that looses data? I am now faced with the job of finding a new note taker and moving my data to it.

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  • Administrator

@steve111 Thank you for reaching out!

Were these newly created notes, or older notes that you had created in the past?

If they were older, do you see them if you go to Evernote Web?

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Hi the autosave function is, sadly, abysmal on iOS. I’m finding it increasingly frustrating how inconsistent it is and it is resulting in data loss which isn’t acceptable. 
 

Good example - I have a weekly journal that I put events notes and ideas into. So I open this on my phone in the car and add a note, click the tick and leave the app. I open the same note once home to add something else on my iPad, the info I entered in the car isn’t there. I open it on my phone to try and get it to sync, nothing, I refresh both notes and then it removes the content from the phone. This isn’t ok, we need a sync option because autosave is not up standard and isn’t reliable currently. 

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  • Level 5

Try this:

Go to the iPhones EN app settings, way down to synchronize. Open it, there is just one option „sync now“.

If this does not work right away, Open the Note, make a Little change, Save it and try again.

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I created a brand new note in the version before 10.0.4 1104831(I updated hoping the note would magically come back)

When I was done with the note I did the “Done Check Button” and returned to the All Notes list. The most recent note just said “Untitled note” and was blank. 

I was sad as it was a thoughtful and desired note. But, also, that trusty Evernote up and lost something. 
 

At the time I was using a different WiFi and noticed connectivity was lost, so I don’t know if that was related. (Was thinking the note would, of course, be local and only sync when it could. 
 

also, as I normally do, I moved the new note into its proper notebook while editing. 
 

I hope this all helps. Sure hope and pray we can get through the newness of all this and back to stable soon. 

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Working on my iPad, I edited an existing note - I went thru and made a few words Bold. I then shut the iPad, went about my business for a while. Later, I picked up my iPhone, opened the same note, and my changes weren't there - nothing in bold. So I opened up my iPad, which was still on the same note, and I could see the words I had made bold - for about a second, then they all reverted to normal text.

So somehow my changes were discarded or overwritten (I don't remember if I made changes to the note on my phone). This is scary - have other changes I've made in other notes gone too? No way to know. Anyone else seen this behavior?

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  • Level 5*

I've seen other, similar reports - recent changes being lost;  usually written off to notes not being synced before the app was closed.  Could this have been the case for you? 

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19 minutes ago, gazumped said:

I've seen other, similar reports - recent changes being lost;  usually written off to notes not being synced before the app was closed.  Could this have been the case for you? 

Yes, very much so. But the idea of sync errors being "written off" is scary. Hard to rely on an app where sync isn't reliable. And since I can't go back to the previous version on iOS where sync WAS reliable, does it make sense to keep using the app in its present state?

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3 minutes ago, ObviousBob said:

Yes, very much so. But the idea of sync errors being "written off" is scary. Hard to rely on an app where sync isn't reliable. And since I can't go back to the previous version on iOS where sync WAS reliable, does it make sense to keep using the app in its present state?

I created a post about the very same issue today, except in my case it was content that was lost but in the exact same way as with your formatting. The solution to me is simple - that tick button doesn’t seem to do....anything! It should be when we press tick we are saying we are done and the note should sync immediately at that point, autosave is nice and all and good to have but the final sync should be with us pressing the tick button. That’s clearly not happening as things are being lost.  I hope they fix this really quickly as this needs sorted before android rolls out. 
 

it’s odd because the windows app is so much more stable with sync, it clearly tells you in the bottom right that sync has happened and all content has been saved, iOS, tells you nothing and doesn’t do it properly in the end. 

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33 minutes ago, wbutchart said:

I created a post about the very same issue today, except in my case it was content that was lost but in the exact same way as with your formatting. The solution to me is simple - that tick button doesn’t seem to do....anything! It should be when we press tick we are saying we are done and the note should sync immediately at that point, autosave is nice and all and good to have but the final sync should be with us pressing the tick button. That’s clearly not happening as things are being lost.  I hope they fix this really quickly as this needs sorted before android rolls out. 
 

I went back and read your post and I agree we are talking about the same thing. Syncing - which is completely out of the users control - doesn't seem to be happening frequently enough. Except it usually works, but there is no way of knowing until it is too late..

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  • 2 weeks later...

Been using Evernote for 8 years. Have come to trust it, and use it as my "second brain". Upgraded to latest Evernote version on all platforms (iPhone, iPad, MacBook, Mac). Entered data into a note on my iPhone this morning, 2 hours later I'm on my Mac, pull up the note, don't see the data. Go back to my iPhone, data is there - I "pull down and hold" to force a sync, and the new data I had entered vanishes. DATA LOSS. Anyone else having this issue? This is devastating for me - I now realize I should not trust this app as much as I've gotten used to.

Also since the upgrade, I had 2 notes - 1 original, and 1 new, basically the same (I mistakenly named the 2 notes the same name at one point - surprised it even let me do that). I deleted the old as I had started to add to the new. 24 hours later, I pull up Evernote on my Mac, and both old and new are back. I meticulously scour both to ensure the new has all the new, and the old can be "re-deleted", lo and behold the old note has a few things I had typed into the new note! I copied them back into the new and re-deleted the note. Should I really have to do this? No. Waste of time.

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I’m having similar problems with text disappearing from notes. I’m also a long time user and just upgraded to the new version. 

I created a note on my iPhone, wrote a lot of project planning and went to add a few tags. Back to the note again - and all the text is gone. 

Checked note history - also empty. 

Evernote does not feel like a safe spot for my ideas at the moment. 

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  • Administrator

Hi All,

I've modified the title of this thread to better reflect the issue you've described.

I'm currently investigating into the issue, and I'll follow-up soon once I have more information.

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  • Administrator
  • Solution

Hi All,

If you are a Premium/Plus user and encounter this issue, please open a support ticket here:
https://help.evernote.com/hc/en-us

For the the basic users that have encountered this issue, I'll be reaching out to you directly via DM(@steve111 @ObviousBob @ingemarsland)

Let me know if you have any other questions.

  • Thanks 1
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Two notes, created minutes apart (iOS version 10.0.4 (1104831) on my iPad Pro under iOS 13.7.

Each given new title.

Started writing in one, wrote for about 2 hours, maybe 3.  Created outlines.  Bulleted lists of plain text...nothing fancy.

Switched over to the other, wrote for about 15 minutes (generated about 250 words or so...plain text...nothing fancy.

Switched over to the first note.  EMPTY.  Title was still there but NO contents in the note.  Modified time that was shown was two hours prior.

Switched over to the second note.  ALSO NOW EMPTY.  Modified time that was shown was the time at which the note was created.  Now several hours before.

Checked other install on iPhone (also latest and greatest version) - nothing there.

Checked the web access to my notebooks - nothing there.

EXTREMELY disappointed.  Not a hugely frequent user of Evernote but I am a premium user because I don't mind paying for something that has always been rock solid for me and where I can turn to quickly jot down new ideas that I want to be synched everywhere.

Sign-in on my iOS devices is always saved.

Sign-in to web access with through email login.

 

~Barden 

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Morning all, went here in hopes of finding a solution to similar issue described above.  I added notes on Thursday and Friday of last week to an existing note.  I opened this morning to review and use, but seems like it needed an update.  The notes aren't there and I'm trying not to freak out.  I've checked trash and other notes as well.  @Shane D. hoping you can assist me as well.  

- Kaleena 

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I experienced this issue too a day ago for two notes - none of them new. Edits weren't there after getting back to the note. Also apparently no sync conflict, because EN on desktop hasn't been opened during the time it happened.

Fortunately, it were only some minor edits and I was able to recall the changes from my mind, so it wouldn't be worth to open a support ticket. The thing is it means that EN is not reliable anymore and I am not able to trust it anymore with anything. I have no Plan B how to handle my system for the transition time until EN (on ALL platforms - I mostly use it from phone where I cannot rollback to a functioning version) is usable again.

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I came across the same issue today. I am using a basic account. Added a new note and edited it. But after I hit "save", the title and the content disappeared. And I can not delete or make any change to the blank note anymore.

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  • Level 5*

I've experienced this problem as well.  Created a short note on my iPhone, saved it and then later went looking for it and found an empty note.  Nothing I typed was saved.  Suspiciously, at about the same time I experienced a sync problem on my Windows system running 6.25.1.9091.  I've tried all of the usual steps to resolve the sync problem, including the cntl-help options with no luck.  I've tried everything that I know of, with the exception of rebuilding the database, which I hope to avoid.  Interestingly, I have both v10 and legacy running on a Mac and no sync problems on either.  The problem is only on the Windows legacy system.  I use mainly local notebooks on the Windows system, so this hasn't been that big of a problem but I do need sync fixed and have opened ticket #3189584.

@Shane D. the activity log is pointing to a specific note.  Here is the error message:

19:20:44 [ERROR  ] [21984] [2792] 100% EDAMNotFoundException: id="Note.guid" key="99b667b1-a925-331d-ffc0-e5741092f2e5"
19:20:44 [INFO   ] [21984] [22632] Client synchronization finished, status: failed

I tried copying internal note links for all my notes, dumped them into a file and searched for the GUID with no luck.  If support would like the full activity log, I can send that.

10/28/2020 Update - after waiting a couple of days for customer support to respond, and needing this fixed, I decided to wait no longer, roll up my sleeves and rebuild the database.  Problem is, I have numerous local notebooks for work, so first those had to be exported.  Next Evernote uninstalled, then reinstalled, the database downloaded and then all of the exported local notebooks imported back.  I have several shortcuts to individual notes that disappeared and had to be recreated.  Oh ya, all links within the local notebooks were broken.  Fortunately, I don't use too many for work and I'll recreate them as I stumble across the broken links.  Several hours later I'm back up and running again, but what a ROYAL PITA and I'm convinced the database problem was caused by a note I created on iOS v10.

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@Shane D.  Nothing new on this?  As you have directed others to do, I have obtain a Support Ticket but have heard nothing back from them nor has there been any other official reply in this thread.  I know the thread is marked as "Answered" but I'm really not sure that it is...

 

Haven't used EN since last weekend because I'm nervous about doing so.

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Note created today on iOS 13.7 using Evernote 10.0.4(1104831) disappeared an hour later for no apparent reason. Not the end of the world, but doesn't exactly fill me with trust, or leave me wanting to renew my premium subscription.

I've been using Evernote since 2009, but will have to switch to something else until you get this fiasco sorted out.

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Not using Evernote for important notes because of this too. I do not consider the problem solved as long as nor way to retrieve the lost notes is shown. Currently I am nor opening a ticket as I am reading that others' tickets did not get an answer.

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On 10/30/2020 at 4:56 AM, Barden said:

@Shane D.  Nothing new on this?  As you have directed others to do, I have obtain a Support Ticket but have heard nothing back from them nor has there been any other official reply in this thread.  I know the thread is marked as "Answered" but I'm really not sure that it is...

It took 2 weeks for Evernote support to get back to me when I opened a ticket, and then they wanted detailed app logs from the event (two weeks ago!), note titles, and asked me to reproduce it again if I didn't have that data. Guess they're all having flawless iOS app usage in their own internal testing... or more likely not even trying.

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