Failing to start Evernote on MacOS

[Nigel Peach 0]

Hi, I'm unable to start Evernote v 10.1.7 build 1902 on my MacBook Pro running Catalina (10.15. 7), I get the login dialog box but it never connects. Attached is the activity log file and screenshot of the login dialog.

 

I should add that I'm able to use Evernote on the web and through the IOS app fine, it's just happening on my MacBook.

 

 

I get the same issue having used my email address to sign on.

Any help appreciated.

 

Regards

 

Evernote.log

 

[Cadorin 1]

Hi, I'm facing the same issue since I upgraded the Evernote to v10. I switched back to the legacy version and the login is working normal. I've tried several workaround, including using the App Cleaner & Uninstaller App for the full Evernote application removal, but it didn't work. After all tries, I've opened a support ticket at 10/20/2020 but I've got no answer from Evernote so far.

I hope we can have an answer or even some light on this issue soon. 

[PinkElephant 8,072]

Just to make sure somebody asked: Restarted your Mac in between ?

[Cadorin 1]

Yes, right after all changes I've made (install, reinstall, remove, change version, change login method, etc.).

Also, I would like to add two other points related to this problem:

1) Despite not being able to login in (I get stuck on the same login screen as yours), the account login history shows that I did login in through the Evernote app in my MacBook:

 

2) I've also removed the sign on through Google and Apple:

 

 

 

 

[Nigel Peach 0]

Cadorin, many thanks for keeping this going, that's interesting to see that there's a foot print left on the trail on evernote on the web, I'll check mine. I too have restarted the mac after removing an only then re-installing, though I've not tried with appCleaner.

[PinkElephant 8,072]

@Nigel PeachHi there, restarting a computer is maybe a little old school, but it is still recommended. Even an iPhone or iPad should be restarted once a week, cleans out memory and "hanging" apps.

Take care with the web client: It is counted as a device now, and with 2 devices you may have to uninstall another one.

The "footprint" is longer still, when you're on the web, go though all positions to see it all. There is a pro and a con with this, but it is quite transparent, which one can not say about all cloud services.

[Nigel Peach 0]

Thanks both for the input, I've just tried 10.2.4 with full machine restart having deleted the App and no joy, interestingly, there's no evidence in the access log of the mac version connecting to evernote, there is for the web client but not for the mac.

Also there's no error in the log file, just info logging.

 

One interesting point regarding the main block above ( and I'm guessing here ) is that there's nothing listening on port 3003 on my mac as part of the BoronConfig

 

""dev":{"mainUrl":"http://localhost:3003" 

 

[2020-10-31 11:27:13.034] [info] boron:config Loading boronConfig from path: /Users/peacn/Library/Application Support/Evernote/config.json

[2020-10-31 11:27:13.039] [info] boron:config Loading boron-config-template from path: /Applications/Evernote.app/Contents/Resources/static/boron-config-template.json

[2020-10-31 11:27:13.041] [info] boron:config Using boronConfig: {"dev":{"mainUrl":"http://localhost:3003","isDebug":false,"isFleEnabled":true,"ceVersion":"","noteInNewWindowEnabled":null,"isColorThemeEnabled":null,"isOfflineSearchEnabled":null,"isNapLoginEnabled":null,"tracingEnabled":false,"checkForLocalNotebooks":null,"sentryEnabled":false},"general":{"defaultServiceHost":"https://www.evernote.com","forceUpdateOnStart":true,"loginWindowWidth":600,"loginWindowHeight":760,"NapLoginWindowWidth":764,"NapLoginWindowHeight":481,"googleWindowWidth":500,"googleWindowHeight":420,"eventLog":false,"historyViewLayout":"WEB","conduitLogLevel":50,"popupNoteWindowLimit":20,"isSentryEnabled":true},"qa":{"updateChannelOverride":"","updateCheckPeriodMs":86400000,"remindersEnabled":false,"multiSelectEnabled":null,"multiSelectionLimit":50,"accountSwitcherEnabled":null,"initialNotesToFetch":3000,"paginationEnabled":null,"attachmentEditingEnabled":null,"isMagicDownsyncEnabled":null,"siwgNapFallbackTimeoutMs":null,"isHomeEnabled":null,"isTasksEnabled":null,"maestroTestPluginEnabled":null,"overridingArmIds":null}}

[2020-10-31 11:27:13.774] [info] boron:mainApplication Main app ready {"sender":{"_events":{},"_eventsCount":13,"commandLine":{}}}

[2020-10-31 11:27:15.526] [info] electron:autoUpdater Evernote v10.2.4-1949 checking for updates on channel public

[2020-10-31 11:27:15.528] [info] boron:mainApplication servicesConfig {

  GA: { apiKey: 'UA-285778-106', sandboxMode: false },

  CEC: { host: 'https://cec.svc.evernote.com' },

  featureFlags: {

    isBoardPluginEnabled: true,

    isOfflineSearchEnabled: true,

    isNSyncEnabled: false,

    isMonetizationServiceEnabled: true,

    isTaskPluginEnabled: true

  }

}

[2020-10-31 11:27:15.533] [info] electron:autoUpdater Evernote v10.2.4-1949 checking for updates on channel public

[2020-10-31 11:27:15.548] [info] boron:mainApplication ----- Account Auth State ----- { authState: 'NoAuth' }

[2020-10-31 11:27:16.212] [info] Checking for update

[2020-10-31 11:27:16.716] [info] Update for version 10.2.4 is not available (latest version: 10.2.4, downgrade is disallowed).

[2020-10-31 11:27:16.718] [info] electron:autoUpdater Next update check: 2020-11-01T11:27:16.717Z.

 

[ericblackdv 0]

I have this same issue on a Dell Windows 10 laptop.  It works fine on my HP Windows 10 laptop, but the Dell hangs on logon exactly as described above.  Very frustrating as there is no error and nothing in the log to give a clue.