[Troubleshooting] Templates Button Not Showing / Can't Save New Templates

[jh1989 19]

I'm running 10.1.17. For all my notes I used a template and just today have ran into this issue. If I create a new note, I should see a button to select a template in the body of the note. This button is not longer there. Further, If I go to Note > Save as Template, this option is grayed out and I can't select it.

I've completely killed the evernote process and restarted it. It still is not showing for me.

[Mike P 1,077]

4 hours ago, jh1989 said:

I'm running 10.1.17. For all my notes I used a template and just today have ran into this issue. If I create a new note, I should see a button to select a template in the body of the note. This button is not longer there. Further, If I go to Note > Save as Template, this option is grayed out and I can't select it.

I've completely killed the evernote process and restarted it. It still is not showing for me.

This has happened to me in the past. It only went away with a new version (sometime back in beta I think). Obviously not solved.

[JNester 5]

7 hours ago, jh1989 said:

I'm running 10.1.17. For all my notes I used a template and just today have ran into this issue. If I create a new note, I should see a button to select a template in the body of the note. This button is not longer there. Further, If I go to Note > Save as Template, this option is grayed out and I can't select it.

I've completely killed the evernote process and restarted it. It still is not showing for me.

It happened to me as well. I solved the issue by ending evernote through the task manager and starting it again. That solved the issue for me.

[Shane D. 1,558]

Hi All,

Thank you for letting me know.

Can any of you actively reproduce this issue? Or, are currently seeing it?

If yes, please let me know as I'd like to get your log information.

[jh1989 19]

2 hours ago, Shane D. said:

Hi All,

Thank you for letting me know.

Can any of you actively reproduce this issue? Or, are currently seeing it?

If yes, please let me know as I'd like to get your log information.

I'm still getting this issue. Happy to send log information, just let me know what you need and where to send it.

[Shane D. 1,558]

Thanks @jh1989!

I just reached out via DM.

[Jonesy1 0]

On 10/21/2020 at 5:46 PM, Shane D. said:

Hi All,

Thank you for letting me know.

Can any of you actively reproduce this issue? Or, are currently seeing it?

If yes, please let me know as I'd like to get your log information.

I have the same issue with no templates in Windows 10.2.4. 

 

[Shane D. 1,558]

Hi All,

We are aware of this issue, and are working to address it.

As a temporary workaround, restarting your app should resolve the issue.

Please let us us know on this thread if you encounter this issue, and I'll be following up once I have any updates.

[rt66john 0]

I just installed the latest on my Win 10 Surface Book 2 and have this issue, even after restarting the app and restarting the entire machine.

[JJRM 0]

Just adding my voice to this thread. Same issue here. v10.4.3. Restarting the app did the trick for now.

[KAVA9712 0]

Same issue here, have just upgraded to new Windows v10.4.4. Restart has not solved problem. Same note can be saved as a template in iOS app.

[GabrielAquilano 0]

On 12/4/2020 at 2:03 AM, KAVA9712 said:

Same issue here, have just upgraded to new Windows v10.4.4. Restart has not solved problem. Same note can be saved as a template in iOS app.

Same here, same version. The issue is intermittent; sometimes it works and restarting fixes it, sometimes it does not fix it (I tested this in two machines; in one it DID fix it, in the other, it did not, and tried a couple of times; same version in both, 10.4.4).

 

Gabe