I can't login after updating it to the latest version

[jiny8309 0]

Hello, 

I just updated my evernote to the latest version on my macbookpro and I can't login.

After entering my email address and hit 'Continue' button all I see is the loading animation.

Can you please help?

 

I deleted and reinstalled the app a couple of times but still no luck:(

[jiny8309 0]

This has been resolved now.

[Bullet1005 0]

I am having the same issue. cannot login via Google or by putting in e-mail. Hung up with "Signing in..." Dialogue. Please  advise ASAP 

[internetcoco 0]

Having the same issue.

Cannot login to Evernote anymore. I have to reboot everything each time, and then I might get lucky to login for a few hours only.  I am using Google Chrome.

[jhemrick 0]

I have the same issue.  Is there a fix?  I tried deleting the new beta version and reinstalling the old version and have the same problem.

[bhamnerky@gmail.com 0]

I have the exact same issue. I put in my email and that little green log button just keeps putting up the little "processing" animation. I can log into web and mobile fine.

[pedrovilar 0]

Exactly same issue to me! Is there a fix for this? Is the Evernote team aware?

[AJS004 0]

Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found?

[Palaf 0]

On 10/20/2020 at 11:25 PM, jiny8309 said:

Hello, 

I just updated my evernote to the latest version on my macbookpro and I can't login.

After entering my email address and hit 'Continue' button all I see is the loading animation.

Can you please help?

 

I deleted and reinstalled the app a couple of times but still no luck:(

Hello,

I have exactely the same issue, using a PC with Windows 10.

It works fine with the legacy version, but not the latest version,

 

Thanks for the help!

 

Palaf

[RMCFRAUL7 0]

On 11/12/2020 at 2:45 PM, AJS004 said:

Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found?

I have the exact same issue! stuck at the login page - can anyone help???

[PinkElephant 1,405]

Seems on a Mac. Which OS ? 

v10 currently is probably not what you expect from an up-grade. At the moment it is more a down-grade in terms of available functions. Anyhow you may want to install the legacy client instead, and wait a while until v10 matures:

https://help.evernote.com/hc/en-us/articles/360052560314

[jepsteen 0]

Still waiting for this to get resolved.  Checking other threads...is this a known issue?  I really don't want to use the legacy app.

[rjtaft 2]

Is there a resolution to this? I'm on my fourth round of installing and deleting various versions. Each install hangs at the login step.

[MattBrooklyn 0]

I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now.

[agentgreen 3]

Just updated, same problem.

[rjtaft 2]

Come on Evernote - we're not talking about a minor issue here - we literally cannot log in to use the software we're paying for. Please comment and fix. 

[riaan.tischendorf 0]

I have upgraded multiple times now, and even with 10.4.4, Logging in just hangs ,

Please advise soon, Might have to look at other note apps.  This has been weeks now.  Not good

 

[whydoihavetocreateanaccoun 0]

Same issue with the Mac app -- gets hung up on loading after entering the username. I haven't been able to use Evernote since the update, can't imagine a more critical bug than this...

[GlenBorkowski 0]

I'm seeing the same issue.  I opened a ticket and they said it will be 10-12 days before they can get to me.  Mac OSX 10.15.7, updating to Evernote 10.4.4.  I tried deleting / reinstalling / rebooting - nothing helps.

[walvendia 0]

Same issue Mac OSX 10.15.7 and updated to Evernote 10.4.4. This is bad. 

[Freelander 0]

I've just upgraded and hit the same issue.  Evernote should be ashamed of themselves, this is a massive problem - it makes the product 100% useless.

[PinkElephant 1,405]

Just stick with legacy, until EN got this v10-issue sorted out:

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Chelino782 0]

I have the same issue... This is very annoying.  

 

[tbarnason 0]

I am also experiencing the same issue (for over 30 days) now -- I am paying a fee and without access via my Mac O/S App' this tool becomes essentially worthless (I really do not want to login to the web experience)

Evernote Team - please provide a fix and post/make available ASAP

Edited December 21, 2020 by tbarnason
Adding an Attachment

[MattBrooklyn 0]

On 12/3/2020 at 6:57 AM, MattBrooklyn said:

I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now.

Just updated to v10.5.7 build 2171 today and still the same issue. I've been continuing to use the legacy version of Evernote during this time. Curious when there might be a fix for this.

[Milan Gupta 0]

I were facing the same issue. But for time being, I switched to legacy app which you can download from here. This worked on my MacOS.

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[MattBrooklyn 0]

@Shane D. Do you know if anyone is monitoring this forum? I still cannot log into the new Evernote app and am still using the legacy app because of this login issue. Seems like others are having the same issue. I just updated to: 

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7

Still not able to log in. Thanks for any help or guidance you can provide!

[DTLow 5,002]

22 minutes ago, MattBrooklyn said:

Do you know if anyone is monitoring this forum?

You're posting in a user discussion forum
To contact Support, open a ticket at https://www.evernote.com/SupportLogin.action

[agentgreen 3]

I have already put a support ticket in regarding this issue and am working with support now. I will let everyone know what (if any) the solution is.

[zamgill 0]

I was able to fix this issue by changing my default browser to something else and trying again. I'm assuming it has something to do with the browser cache. Might be worthwhile trying to clear browser cache and trying again.

[agentgreen 3]

So don't really have a solution here, but support suggested that this issue is probably due to company laptops and the IT policies applied to them. This was somewhat confirmed when I upgraded my personal mac laptop to latest version of Evernote (10.6.9) and it working just fine, but my work laptop was not working. Unfortunately Evernote isn't supported at my company, so they weren't interested in helping me troubleshoot.

If this issue is ONLY affecting you on your company laptop, may want to engage IT to see if the need to update security policies.

Will just have to use a legacy app until my IT dept gets with it.

[MattBrooklyn 0]

@agentgreen That was it! It's my work/company MacBook that's blocking the login of the new version of Evernote (Legacy version still works fine). Thanks for the guidance.

[Rollo 0]

Hey, I have this problem but I'm actually not using a work or school computer. When I try to login with Google it just hangs on the "Signing in..." message. I'm using version 10.6.9 and the web version and Android app work just fine, it's just the desktop app that doesn't work. I even tried removing the web version as a device to make room for the desktop app but still nothing.