I can't login after updating it to the latest version

[jiny8309 0]

Hello, 

I just updated my evernote to the latest version on my macbookpro and I can't login.

After entering my email address and hit 'Continue' button all I see is the loading animation.

Can you please help?

 

I deleted and reinstalled the app a couple of times but still no luck:(

[jiny8309 0]

This has been resolved now.

[Bullet1005 1]

I am having the same issue. cannot login via Google or by putting in e-mail. Hung up with "Signing in..." Dialogue. Please  advise ASAP 

[internetcoco 0]

Having the same issue.

Cannot login to Evernote anymore. I have to reboot everything each time, and then I might get lucky to login for a few hours only.  I am using Google Chrome.

[jhemrick 0]

I have the same issue.  Is there a fix?  I tried deleting the new beta version and reinstalling the old version and have the same problem.

[bhamnerky@gmail.com 0]

I have the exact same issue. I put in my email and that little green log button just keeps putting up the little "processing" animation. I can log into web and mobile fine.

[pedrovilar 0]

Exactly same issue to me! Is there a fix for this? Is the Evernote team aware?

[AJS004 0]

Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found?

[Palaf 0]

On 10/20/2020 at 11:25 PM, jiny8309 said:

Hello, 

I just updated my evernote to the latest version on my macbookpro and I can't login.

After entering my email address and hit 'Continue' button all I see is the loading animation.

Can you please help?

 

I deleted and reinstalled the app a couple of times but still no luck:(

Hello,

I have exactely the same issue, using a PC with Windows 10.

It works fine with the legacy version, but not the latest version,

 

Thanks for the help!

 

Palaf

[RMCFRAUL7 0]

On 11/12/2020 at 2:45 PM, AJS004 said:

Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found?

I have the exact same issue! stuck at the login page - can anyone help???

[PinkElephant 8,077]

Seems on a Mac. Which OS ? 

v10 currently is probably not what you expect from an up-grade. At the moment it is more a down-grade in terms of available functions. Anyhow you may want to install the legacy client instead, and wait a while until v10 matures:

https://help.evernote.com/hc/en-us/articles/360052560314

[jepsteen 0]

Still waiting for this to get resolved.  Checking other threads...is this a known issue?  I really don't want to use the legacy app.

[rjtaft 2]

Is there a resolution to this? I'm on my fourth round of installing and deleting various versions. Each install hangs at the login step.

[MattBrooklyn 0]

I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now.

[agentgreen 4]

Just updated, same problem.

[rjtaft 2]

Come on Evernote - we're not talking about a minor issue here - we literally cannot log in to use the software we're paying for. Please comment and fix. 

[riaan.tischendorf 0]

I have upgraded multiple times now, and even with 10.4.4, Logging in just hangs ,

Please advise soon, Might have to look at other note apps.  This has been weeks now.  Not good

 

[whydoihavetocreateanaccoun 0]

Same issue with the Mac app -- gets hung up on loading after entering the username. I haven't been able to use Evernote since the update, can't imagine a more critical bug than this...

[GlenBorkowski 0]

I'm seeing the same issue.  I opened a ticket and they said it will be 10-12 days before they can get to me.  Mac OSX 10.15.7, updating to Evernote 10.4.4.  I tried deleting / reinstalling / rebooting - nothing helps.

[walvendia 0]

Same issue Mac OSX 10.15.7 and updated to Evernote 10.4.4. This is bad. 

[Freelander 0]

I've just upgraded and hit the same issue.  Evernote should be ashamed of themselves, this is a massive problem - it makes the product 100% useless.

[PinkElephant 8,077]

Just stick with legacy, until EN got this v10-issue sorted out:

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Chelino782 0]

I have the same issue... This is very annoying.  

 

[tbarnason 0]

I am also experiencing the same issue (for over 30 days) now -- I am paying a fee and without access via my Mac O/S App' this tool becomes essentially worthless (I really do not want to login to the web experience)

Evernote Team - please provide a fix and post/make available ASAP

Edited December 21, 2020 by tbarnason
Adding an Attachment

[MattBrooklyn 0]

On 12/3/2020 at 6:57 AM, MattBrooklyn said:

I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now.

Just updated to v10.5.7 build 2171 today and still the same issue. I've been continuing to use the legacy version of Evernote during this time. Curious when there might be a fix for this.

[Milan Gupta 0]

I were facing the same issue. But for time being, I switched to legacy app which you can download from here. This worked on my MacOS.

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[MattBrooklyn 0]

@Shane D. Do you know if anyone is monitoring this forum? I still cannot log into the new Evernote app and am still using the legacy app because of this login issue. Seems like others are having the same issue. I just updated to: 

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7

Still not able to log in. Thanks for any help or guidance you can provide!

[DTLow 5,736]

22 minutes ago, MattBrooklyn said:

Do you know if anyone is monitoring this forum?

You're posting in a user discussion forum
To contact Support, open a ticket at https://www.evernote.com/SupportLogin.action

[agentgreen 4]

I have already put a support ticket in regarding this issue and am working with support now. I will let everyone know what (if any) the solution is.

[zamgill 0]

I was able to fix this issue by changing my default browser to something else and trying again. I'm assuming it has something to do with the browser cache. Might be worthwhile trying to clear browser cache and trying again.

[agentgreen 4]

So don't really have a solution here, but support suggested that this issue is probably due to company laptops and the IT policies applied to them. This was somewhat confirmed when I upgraded my personal mac laptop to latest version of Evernote (10.6.9) and it working just fine, but my work laptop was not working. Unfortunately Evernote isn't supported at my company, so they weren't interested in helping me troubleshoot.

If this issue is ONLY affecting you on your company laptop, may want to engage IT to see if the need to update security policies.

Will just have to use a legacy app until my IT dept gets with it.

[MattBrooklyn 0]

@agentgreen That was it! It's my work/company MacBook that's blocking the login of the new version of Evernote (Legacy version still works fine). Thanks for the guidance.

[Rollo 0]

Hey, I have this problem but I'm actually not using a work or school computer. When I try to login with Google it just hangs on the "Signing in..." message. I'm using version 10.6.9 and the web version and Android app work just fine, it's just the desktop app that doesn't work. I even tried removing the web version as a device to make room for the desktop app but still nothing.

[Flo1984 1]

Any update on this? Looks like an real issue. Also have to use old version. Got this problem with the new 10er Version over month. Not working behind corporate proxy.

Please Evernote Fix this issue!

[Abduh 0]

Dear all,

I had the same problem when I set Brave as the default browser on my Windows 10 PC but the problem has been solved by switching to Microsoft Edge as the recommended browser for Windows 10.

Hope it helps

Cheers

[MattBrooklyn 0]

@Abduh this thread is for the thick client that is downloaded. Not for the web client. I personally haven't had any issues logging into the web client on any of my devices. 

[Abduh 0]

@MattBrooklynI knew what you meant and it was what exactly happened with me. It just happened again when I reinstalled Evernote on my other device. 

What I did was making sure that Edge was my default browser so that when I login into Evernote using my email account, the login page of the email account was opened using Edge. This way solved my problem twice on different devices.

Cheers

[Pee Tizzle 0]

Having issues with the Web version. I was unable to login with Chrome on the page where you can select google accounts. It does not move past the selection options between Apple and Google. When selecting email, it tells me there is no email associated with this account. To solve the issue I had to log in with EDGE which worked perfectly. I thought I was hacked and had to create another account to login and try to use the help sections etc. Thought this might be of help to someone so they don't spend 2 hours wasting time worried about whether they were hacked. I am currently going to seek out an alternative to Evernote as the issues are too regular now.

[swiftcloud 0]

On my Mac Mojave, Evernote was stuck signing in using my google account using Brave as my default browser. 
I changed my default browser to Firefox and it finally worked. 

[Flo1984 1]

Tryed with the latest version. Still not working. WebLogin works but I want also to use the native client!!! 

Evernote Developer plz fix this issue!

[PinkElephant 8,077]

On which plan are you ?

If on Free, try to unsync devices.

[Flo1984 1]

Its a bug because Im behind coroprate firewall with ssl interception and this is not working for almost 1 year....

[PinkElephant 8,077]

When the client is blocked by a firewall, it is not a bug, but the consequence of a security measure. This is intentional by the owner of the network - a bug is not intentional.

Get EN whitelisted, and everything works. Sometimes (depends on the firewall policies) the web client works where the installed client will not. Or connect to a VPN (if not blocked as well) before opening the client.

Forum posts should tell all relevant issues. Saying „it does not work“ when you know a firewall is blocking you doesn’t help anybody.

[Flo1984 1]

I think we have different meaning of the word "working". The firewall is not blocking the request. Im happy that you try to help people but your posts are useless. The request is getting reencrypted from a trusted CA. This is nothing new and there are no issue with that on other products. 

Of course a VPN Connection would work but this is a workarround for a bug. If you search in this forum you will find many evernote customer like me with the same issue. This is something that a product should can handle. Most of the guys  behind a corporate firewall with ssl interception (like me currently) here still using the legacy version of evernote which is working well. 

 

[PinkElephant 8,077]

Firewall - does not work

No firewall - works

It is the same client on the same machine, the variable factor is the firewall.

And yes, there may be other posts where a firewall stopped the client to connect. What do you think is the purpose of a firewall ? Right, it is there to stop not authorized network traffic.

There are many ways to setup a firewall. If you can control it, you can apply rules that allow authorized apps to work through it. If you can’t control it (which is probably your case at your company network), you are at the mercy of the firewall admin whether he allows the access.

What do you expect from EN ? To breach without authorization through a firewall ? This is called hacking, it is illegal in most countries. Besides if I were your employer and you would hack my firewall from the inside, your days in the company would be counted. Ransomware does the same when it starts to download the evil parts of the show, and if a firewall is set tight, there is a reason for that.

No bug, you simply try something on a secure network that is blocked, probably at the same time executing a breach of your employment contract by running not authorized software on a company network.

For situations like this, use the web client, or a mobile device that is not connected to the network.

[Flo1984 1]

Thanks for your explanation. I know how a firewall works. I work over 20 years in computer science.

Evernote using e*.akamaiedge.net as hosting provider over Standard Port 443. The Host and the provider ist not blocked by the firewall. 
The Problem ist that this Evernote App using pinned certifcates and this not working when the company using https ssl interception.

If you not know this technology google it. It would be enaugh if Evernote App would just look if x509 Certificate is valid and not use pinned cert on it. (like the most application do).

 

[PinkElephant 8,077]

To me it still looks that you want to tailor ENs way of connecting to meet your firewalls settings.

But fine with me: Good question, wrong place. I would issue a support ticket.

[bowojori7 0]

Anyone with this problem in 2022. If you're using the Brave browser just disable Brave's shields on the actual Evernote sign in page, after you log in with Google. Then refresh the page. Should work. 

[Jimbomac 0]

Just upgraded today 12/20/2022 and I am having the same problem. After 2 years this problem hasn't been fixed? What is the solution?

[PinkElephant 8,077]

What problem do you have ?

If you read through the thread, you find a number of problems, ranging from network firewalls over the Free device limit to the shield function integrated into the Brave browser. Oh, you wrote you have „the same problem“. Wow - all of them at the same time ?!

Or maybe you start to specify what sort of problem you have, if you want any hints of how to solve the problem.

[Boot17 1,442]

On 12/20/2022 at 12:15 PM, Jimbomac said:

After 2 years this problem hasn't been fixed? What is the solution?

Happily, the initial problem was 'solved' for the OP the very same day it was posted:

Sadly, that's also all we got from jiny8309. This feels like a meme or something...