jiny8309 0 Posted October 20, 2020 Share Posted October 20, 2020 Hello, I just updated my evernote to the latest version on my macbookpro and I can't login. After entering my email address and hit 'Continue' button all I see is the loading animation. Can you please help? I deleted and reinstalled the app a couple of times but still no luck:( Link to comment
0 jiny8309 0 Posted October 21, 2020 Author Share Posted October 21, 2020 This has been resolved now. Link to comment
0 Bullet1005 1 Posted October 21, 2020 Share Posted October 21, 2020 I am having the same issue. cannot login via Google or by putting in e-mail. Hung up with "Signing in..." Dialogue. Please advise ASAP 1 Link to comment
0 internetcoco 0 Posted October 22, 2020 Share Posted October 22, 2020 Having the same issue. Cannot login to Evernote anymore. I have to reboot everything each time, and then I might get lucky to login for a few hours only. I am using Google Chrome. Link to comment
0 jhemrick 0 Posted October 22, 2020 Share Posted October 22, 2020 I have the same issue. Is there a fix? I tried deleting the new beta version and reinstalling the old version and have the same problem. Link to comment
0 bhamnerky@gmail.com 0 Posted October 23, 2020 Share Posted October 23, 2020 I have the exact same issue. I put in my email and that little green log button just keeps putting up the little "processing" animation. I can log into web and mobile fine. Link to comment
0 pedrovilar 0 Posted October 28, 2020 Share Posted October 28, 2020 Exactly same issue to me! Is there a fix for this? Is the Evernote team aware? Link to comment
0 AJS004 0 Posted November 12, 2020 Share Posted November 12, 2020 Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found? Link to comment
0 Palaf 0 Posted November 18, 2020 Share Posted November 18, 2020 On 10/20/2020 at 11:25 PM, jiny8309 said: Hello, I just updated my evernote to the latest version on my macbookpro and I can't login. After entering my email address and hit 'Continue' button all I see is the loading animation. Can you please help? I deleted and reinstalled the app a couple of times but still no luck:( Hello, I have exactely the same issue, using a PC with Windows 10. It works fine with the legacy version, but not the latest version, Thanks for the help! Palaf Link to comment
0 RMCFRAUL7 0 Posted November 18, 2020 Share Posted November 18, 2020 On 11/12/2020 at 2:45 PM, AJS004 said: Same exact issue happening here. The web version logs in fine and loads all notes - but after installing the new Mac application I can't log in (just gets stuck on the loading bar). Is there a fix or advice anyone has found? I have the exact same issue! stuck at the login page - can anyone help??? Link to comment
0 Level 5 PinkElephant 6,219 Posted November 19, 2020 Level 5 Share Posted November 19, 2020 Seems on a Mac. Which OS ? v10 currently is probably not what you expect from an up-grade. At the moment it is more a down-grade in terms of available functions. Anyhow you may want to install the legacy client instead, and wait a while until v10 matures: https://help.evernote.com/hc/en-us/articles/360052560314 Link to comment
0 jepsteen 0 Posted November 30, 2020 Share Posted November 30, 2020 Still waiting for this to get resolved. Checking other threads...is this a known issue? I really don't want to use the legacy app. Link to comment
0 rjtaft 2 Posted December 1, 2020 Share Posted December 1, 2020 Is there a resolution to this? I'm on my fourth round of installing and deleting various versions. Each install hangs at the login step. Link to comment
0 MattBrooklyn 0 Posted December 3, 2020 Share Posted December 3, 2020 I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now. Link to comment
0 agentgreen 4 Posted December 3, 2020 Share Posted December 3, 2020 Just updated, same problem. Link to comment
0 rjtaft 2 Posted December 3, 2020 Share Posted December 3, 2020 Come on Evernote - we're not talking about a minor issue here - we literally cannot log in to use the software we're paying for. Please comment and fix. 1 Link to comment
0 riaan.tischendorf 0 Posted December 3, 2020 Share Posted December 3, 2020 I have upgraded multiple times now, and even with 10.4.4, Logging in just hangs , Please advise soon, Might have to look at other note apps. This has been weeks now. Not good Link to comment
0 whydoihavetocreateanaccoun 0 Posted December 5, 2020 Share Posted December 5, 2020 Same issue with the Mac app -- gets hung up on loading after entering the username. I haven't been able to use Evernote since the update, can't imagine a more critical bug than this... Link to comment
0 GlenBorkowski 0 Posted December 7, 2020 Share Posted December 7, 2020 I'm seeing the same issue. I opened a ticket and they said it will be 10-12 days before they can get to me. Mac OSX 10.15.7, updating to Evernote 10.4.4. I tried deleting / reinstalling / rebooting - nothing helps. Link to comment
0 walvendia 0 Posted December 9, 2020 Share Posted December 9, 2020 Same issue Mac OSX 10.15.7 and updated to Evernote 10.4.4. This is bad. Link to comment
0 Freelander 0 Posted December 11, 2020 Share Posted December 11, 2020 I've just upgraded and hit the same issue. Evernote should be ashamed of themselves, this is a massive problem - it makes the product 100% useless. Link to comment
0 Level 5 PinkElephant 6,219 Posted December 11, 2020 Level 5 Share Posted December 11, 2020 Just stick with legacy, until EN got this v10-issue sorted out: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to comment
0 Chelino782 0 Posted December 17, 2020 Share Posted December 17, 2020 I have the same issue... This is very annoying. Link to comment
0 tbarnason 0 Posted December 21, 2020 Share Posted December 21, 2020 (edited) I am also experiencing the same issue (for over 30 days) now -- I am paying a fee and without access via my Mac O/S App' this tool becomes essentially worthless (I really do not want to login to the web experience) Evernote Team - please provide a fix and post/make available ASAP Edited December 21, 2020 by tbarnason Adding an Attachment Link to comment
0 MattBrooklyn 0 Posted December 28, 2020 Share Posted December 28, 2020 On 12/3/2020 at 6:57 AM, MattBrooklyn said: I'm also experiencing this. Tried to upgrade from a legacy version of Evernote to 10.4.4 build 2096 public on a MacBook Pro running MacOS 10.15.7 and after entering my email address, it just hangs. Downgraded to Legacy 7.14.1 and I'm at least able to access my old version now. Just updated to v10.5.7 build 2171 today and still the same issue. I've been continuing to use the legacy version of Evernote during this time. Curious when there might be a fix for this. Link to comment
0 Milan Gupta 0 Posted December 30, 2020 Share Posted December 30, 2020 I were facing the same issue. But for time being, I switched to legacy app which you can download from here. This worked on my MacOS. https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to comment
0 MattBrooklyn 0 Posted January 19, 2021 Share Posted January 19, 2021 @Shane D. Do you know if anyone is monitoring this forum? I still cannot log into the new Evernote app and am still using the legacy app because of this login issue. Seems like others are having the same issue. I just updated to: 10.6.9-mac-ddl-public (2254) Editor: v116.1.14913 Service: v1.26.7 Still not able to log in. Thanks for any help or guidance you can provide! Link to comment
0 Level 5* DTLow 5,721 Posted January 19, 2021 Level 5* Share Posted January 19, 2021 22 minutes ago, MattBrooklyn said: Do you know if anyone is monitoring this forum? You're posting in a user discussion forum To contact Support, open a ticket at https://www.evernote.com/SupportLogin.action Link to comment
0 agentgreen 4 Posted January 19, 2021 Share Posted January 19, 2021 I have already put a support ticket in regarding this issue and am working with support now. I will let everyone know what (if any) the solution is. 1 Link to comment
0 zamgill 0 Posted January 20, 2021 Share Posted January 20, 2021 I was able to fix this issue by changing my default browser to something else and trying again. I'm assuming it has something to do with the browser cache. Might be worthwhile trying to clear browser cache and trying again. Link to comment
0 agentgreen 4 Posted January 21, 2021 Share Posted January 21, 2021 So don't really have a solution here, but support suggested that this issue is probably due to company laptops and the IT policies applied to them. This was somewhat confirmed when I upgraded my personal mac laptop to latest version of Evernote (10.6.9) and it working just fine, but my work laptop was not working. Unfortunately Evernote isn't supported at my company, so they weren't interested in helping me troubleshoot. If this issue is ONLY affecting you on your company laptop, may want to engage IT to see if the need to update security policies. Will just have to use a legacy app until my IT dept gets with it. 3 Link to comment
0 MattBrooklyn 0 Posted January 21, 2021 Share Posted January 21, 2021 @agentgreen That was it! It's my work/company MacBook that's blocking the login of the new version of Evernote (Legacy version still works fine). Thanks for the guidance. Link to comment
0 Rollo 0 Posted January 23, 2021 Share Posted January 23, 2021 Hey, I have this problem but I'm actually not using a work or school computer. When I try to login with Google it just hangs on the "Signing in..." message. I'm using version 10.6.9 and the web version and Android app work just fine, it's just the desktop app that doesn't work. I even tried removing the web version as a device to make room for the desktop app but still nothing. Link to comment
0 Flo1984 1 Posted February 11, 2021 Share Posted February 11, 2021 Any update on this? Looks like an real issue. Also have to use old version. Got this problem with the new 10er Version over month. Not working behind corporate proxy. Please Evernote Fix this issue! Link to comment
0 Abduh 0 Posted February 24, 2021 Share Posted February 24, 2021 Dear all, I had the same problem when I set Brave as the default browser on my Windows 10 PC but the problem has been solved by switching to Microsoft Edge as the recommended browser for Windows 10. Hope it helps Cheers Link to comment
0 MattBrooklyn 0 Posted March 2, 2021 Share Posted March 2, 2021 @Abduh this thread is for the thick client that is downloaded. Not for the web client. I personally haven't had any issues logging into the web client on any of my devices. Link to comment
0 Abduh 0 Posted March 27, 2021 Share Posted March 27, 2021 @MattBrooklynI knew what you meant and it was what exactly happened with me. It just happened again when I reinstalled Evernote on my other device. What I did was making sure that Edge was my default browser so that when I login into Evernote using my email account, the login page of the email account was opened using Edge. This way solved my problem twice on different devices. Cheers Link to comment
0 Pee Tizzle 0 Posted April 2, 2021 Share Posted April 2, 2021 Having issues with the Web version. I was unable to login with Chrome on the page where you can select google accounts. It does not move past the selection options between Apple and Google. When selecting email, it tells me there is no email associated with this account. To solve the issue I had to log in with EDGE which worked perfectly. I thought I was hacked and had to create another account to login and try to use the help sections etc. Thought this might be of help to someone so they don't spend 2 hours wasting time worried about whether they were hacked. I am currently going to seek out an alternative to Evernote as the issues are too regular now. Link to comment
0 swiftcloud 0 Posted April 7, 2021 Share Posted April 7, 2021 On my Mac Mojave, Evernote was stuck signing in using my google account using Brave as my default browser. I changed my default browser to Firefox and it finally worked. Link to comment
0 Flo1984 1 Posted July 27, 2021 Share Posted July 27, 2021 Tryed with the latest version. Still not working. WebLogin works but I want also to use the native client!!! Evernote Developer plz fix this issue! Link to comment
0 Level 5 PinkElephant 6,219 Posted July 27, 2021 Level 5 Share Posted July 27, 2021 On which plan are you ? If on Free, try to unsync devices. Link to comment
0 Flo1984 1 Posted July 27, 2021 Share Posted July 27, 2021 Its a bug because Im behind coroprate firewall with ssl interception and this is not working for almost 1 year.... Link to comment
0 Level 5 PinkElephant 6,219 Posted July 27, 2021 Level 5 Share Posted July 27, 2021 When the client is blocked by a firewall, it is not a bug, but the consequence of a security measure. This is intentional by the owner of the network - a bug is not intentional. Get EN whitelisted, and everything works. Sometimes (depends on the firewall policies) the web client works where the installed client will not. Or connect to a VPN (if not blocked as well) before opening the client. Forum posts should tell all relevant issues. Saying „it does not work“ when you know a firewall is blocking you doesn’t help anybody. Link to comment
0 Flo1984 1 Posted July 27, 2021 Share Posted July 27, 2021 I think we have different meaning of the word "working". The firewall is not blocking the request. Im happy that you try to help people but your posts are useless. The request is getting reencrypted from a trusted CA. This is nothing new and there are no issue with that on other products. Of course a VPN Connection would work but this is a workarround for a bug. If you search in this forum you will find many evernote customer like me with the same issue. This is something that a product should can handle. Most of the guys behind a corporate firewall with ssl interception (like me currently) here still using the legacy version of evernote which is working well. Link to comment
0 Level 5 PinkElephant 6,219 Posted July 27, 2021 Level 5 Share Posted July 27, 2021 Firewall - does not work No firewall - works It is the same client on the same machine, the variable factor is the firewall. And yes, there may be other posts where a firewall stopped the client to connect. What do you think is the purpose of a firewall ? Right, it is there to stop not authorized network traffic. There are many ways to setup a firewall. If you can control it, you can apply rules that allow authorized apps to work through it. If you can’t control it (which is probably your case at your company network), you are at the mercy of the firewall admin whether he allows the access. What do you expect from EN ? To breach without authorization through a firewall ? This is called hacking, it is illegal in most countries. Besides if I were your employer and you would hack my firewall from the inside, your days in the company would be counted. Ransomware does the same when it starts to download the evil parts of the show, and if a firewall is set tight, there is a reason for that. No bug, you simply try something on a secure network that is blocked, probably at the same time executing a breach of your employment contract by running not authorized software on a company network. For situations like this, use the web client, or a mobile device that is not connected to the network. Link to comment
0 Flo1984 1 Posted July 27, 2021 Share Posted July 27, 2021 Thanks for your explanation. I know how a firewall works. I work over 20 years in computer science. Evernote using e*.akamaiedge.net as hosting provider over Standard Port 443. The Host and the provider ist not blocked by the firewall. The Problem ist that this Evernote App using pinned certifcates and this not working when the company using https ssl interception. If you not know this technology google it. It would be enaugh if Evernote App would just look if x509 Certificate is valid and not use pinned cert on it. (like the most application do). Link to comment
0 Level 5 PinkElephant 6,219 Posted July 27, 2021 Level 5 Share Posted July 27, 2021 To me it still looks that you want to tailor ENs way of connecting to meet your firewalls settings. But fine with me: Good question, wrong place. I would issue a support ticket. Link to comment
0 bowojori7 0 Posted May 26, 2022 Share Posted May 26, 2022 Anyone with this problem in 2022. If you're using the Brave browser just disable Brave's shields on the actual Evernote sign in page, after you log in with Google. Then refresh the page. Should work. Link to comment
0 Jimbomac 0 Posted December 20, 2022 Share Posted December 20, 2022 Just upgraded today 12/20/2022 and I am having the same problem. After 2 years this problem hasn't been fixed? What is the solution? Link to comment
0 Level 5 PinkElephant 6,219 Posted December 22, 2022 Level 5 Share Posted December 22, 2022 What problem do you have ? If you read through the thread, you find a number of problems, ranging from network firewalls over the Free device limit to the shield function integrated into the Brave browser. Oh, you wrote you have „the same problem“. Wow - all of them at the same time ?! Or maybe you start to specify what sort of problem you have, if you want any hints of how to solve the problem. 1 Link to comment
0 Boot17 870 Posted December 22, 2022 Share Posted December 22, 2022 On 12/20/2022 at 12:15 PM, Jimbomac said: After 2 years this problem hasn't been fixed? What is the solution? Happily, the initial problem was 'solved' for the OP the very same day it was posted: Sadly, that's also all we got from jiny8309. This feels like a meme or something... Link to comment
Idea
jiny8309 0
Hello,
I just updated my evernote to the latest version on my macbookpro and I can't login.
After entering my email address and hit 'Continue' button all I see is the loading animation.
Can you please help?
I deleted and reinstalled the app a couple of times but still no luck:(
Link to comment
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