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Lost notes in update


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I've been using Evernote since 2015. It seems I lost 2 years of Notes after the update happened. I use it daily Mon-Friday. Suddenly now I am missing two years of notes. Any tips here on what to do? Trying not to panic. 

Edit: I have been doing periodic hard drive backups, but I have never exported out to .enex (reading about this now - seems it's a step I didn't do as I trusted that my data wouldn't randomly disappear on me...)

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Did not realize that my evernote had stopped synching a couple of weeks ago. The update last night logged me out, and now I have lost all of my notes from the past month. Is there any way to recover these?

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1 hour ago, killerapple said:

Any tips here on what to do?

I would check the web version of EN because that should be an accurate reflection of what is on the server.

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Hello

3 hours ago, Shane D. said:

@LSH2000 @icharles15

Thank you for reaching out!

When you go to the Web Client, do you see all of your notes/notebooks there?

Let me know as this will better enable me to determine how best to proceed.

Hello, unfortunately I don't. How should  I proceed?

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3 minutes ago, Shane D. said:

When you go to the Web Client, do you see all of your notes/notebooks there?

Let me know as this will better enable me to determine how best to proceed.

Hi, Web Client view for me does not show my Notes that are missing after the update. It's like two years are gone, after the recent update.

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34 minutes ago, Shane D. said:

@LSH2000 @icharles15

Thank you for reaching out!

When you go to the Web Client, do you see all of your notes/notebooks there?

Let me know as this will better enable me to determine how best to proceed.

Mine isn't showing my previous notes on the we browser version either - could you also dm me with further instructions?

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Just an update that I was provided fantastic support and my situation got resolved - I was able to retrieve my notes. Thank you, Evernote team!

EDIT: I can't reply to posts for 24 hours or reply to stuff in my inbox (5 msgs a day so maxxed out) so sharing for everyone - I'm a Windows user. What sorted out my issue was installing the legacy version (link below), which indeed had all my old stuff (whew), then re-open the new one (I could have both open), I watched it magically sync, then I made sure that any local Notes were then migrated over. I hope this works for you all. I'm optimistic it'll get fixed for everyone who had a similar issue.

https://help.evernote.com/hc/en-us/articles/360052560314

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I also realized my notes had stopped syncing - at first I thought it was for the last month but it was only the last week.  I got lucky this time - I love evernote but this is a showstopper!!  Please let me know if there is any way to recover my lots notes and how to prevent in the future

.

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3 hours ago, killerapple said:

Just an update that I was provided fantastic support and my situation got resolved - I was able to retrieve my notes. Thank you, Evernote team!

How? Can you please help me

 

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14 hours ago, killerapple said:

Just an update that I was provided fantastic support and my situation got resolved - I was able to retrieve my notes. Thank you, Evernote team!

EDIT: I can't reply to posts for 24 hours or reply to stuff in my inbox (5 msgs a day so maxxed out) so sharing for everyone - I'm a Windows user. What sorted out my issue was installing the legacy version (link below), which indeed had all my old stuff (whew), then re-open the new one (I could have both open), I watched it magically sync, then I made sure that any local Notes were then migrated over. I hope this works for you all. I'm optimistic it'll get fixed for everyone who had a similar issue.

https://help.evernote.com/hc/en-us/articles/360052560314

OMG! It worked! Thank you so much ❤️

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Hi All,

If you're encountering this issue, please try the following.

Go to https://help.evernote.com/hc/en-us/articles/360052560314 and download the legacy Evernote for Windows app

  1. After install, open the app and sign in.
  2. At this time, you should be able to see your notes and sync.

If you can't sign in, see the steps below:

  1. Select File > Sign out to view the Evernote login screen
  2. Select: Ctrl+Shift+E while viewing the login screen. to see a list that shows your email and username
  3. Select smarquet8

This will create a new folder on your Desktop that contains a separate .enex file for each notebook within that account. After logging into Evernote you have two options to import the notes:

  1. Double click the .enex to open it in Evernote. This will automatically import those notes into your account's default notebook.
  2. Select: File > Import > Evernote Export Files, and select the .enex file. Each .enex will import as a separate notebook.

 

If you're still encountering issues, please let me know.

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Hello, I am encountering the same issues too! I lost all my university notes after the recent update and was so devastated that I couldn't find it anywhere (my notes also stop syncing for a very long time). I tried searching in the trash but there's none. I tried logging into the Evernote Web too, but the website seems to have a problem. After logging in, they only showed me a blank page. 'm so lost right now...

I really need help as those notes are important to me.

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I've tried both approaches:  legacy and importing .enix file. Neither worked. I was previously enrolled under another email address that I was finally able to change in Evernote to current email address. Could that have something to do with my problem? I would really like to recover my previous notes.

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During the Windows Evernote 10 update installation I was told that imported notes will not be retained. I didn't take the program up on the option to back these up (my fault).

After disliking the performance of the new Evernote, I uninstalled it and reinstalled Evernote Legacy.

Evernote Legacy still shows an Imported Notes folder but it is empty. Android app shows no Imported Notes folder.

I don't even know what an imported notes folder is for, and why I had some notes in it. I was under the impression that all of my notes would be sync'd with the server. A quick search of imported notes in Evernote help and in google didn't enlighten me.

I don't think I have  lost many notes, perhaps just a few, but I would like to know whether I have definitely lost something (that was in imported notes), and why I have lost it (why did I have some notes in imported notes), and whether I might be able to recover them.

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23 minutes ago, flanimal said:

I don't even know what an imported notes folder is for, and why I had some notes in it

Just guessing - I get an Imported Notes notebook when importing from an .enex file   
It's a Local Notebook and Local Notebooks are no longer supported in v10

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18 minutes ago, DTLow said:

Just guessing - I get an Imported Notes notebook when importing from an .enex file   
It's a Local Notebook and Local Notebooks are no longer supported in v10

Thanks for your response. I don't recall ever importing an .enex file - I never have had reason to. But if that's the only explanation for the existence of imported notes, then I guess I must have. I used to save Windows system image backups of my laptop (until it stopped working in Windows). If I fish the evernote db out of one of those, I might be able to restore whatever was in my Evernote imported notes folder...

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I've had a similar experience. I woke up this morning to a new version of evernote. I didn't click update or anything and it just updated. All of my notes since October 1st are gone. How do I get them back? 

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I had the same issue, although luckily I only lost 16 days worth of notes. I've now installed the legacy version, got all my missing notes back, and I'll make sure I back them up now! Thank you Shane D.!!

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2 hours ago, Shane D. said:

@flanimal

Does your experience sound like this?

 

OMG. thank you!!! The link to reinstall the legacy app worked. Files from last night were still there. Sync'd, and now they show up on web login & new app... although I don't see a Sync button on the new app. 

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2 hours ago, Shane D. said:

@flanimal

Does your experience sound like this?

No. I know why my notes are missing (they were in the imported notes folder). I just don't know why I ever had notes in the imported notes folder, and wonder whether there is a way to recover them. The loss is my fault - I had the chance to backup imported notes at the Evernote 10 installation but neglected to do so.

 

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This should be a simple fix, but 'it isn't clear to me how.

I opened Evernote on Windows10. Evernote had updated and required me to log in. I logged in on web then on Win10. When I logged in, my notes appeared to be from a date long ago and everything since then was gone. I need to get my notes back to the point right before the update, which was just the other week. Help!

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@Shane D.

I opened evernote today, after a recent update (I think it updated last night; v 10.1.7) and at least one note which I had worked on earlier this week is missing. It is not in the trash and it is not on the web version. Just poof gone. Is there a way to get my note(s) back?

------Update-----

I downloaded the legacy app and found my note. I tried syncing, but the note still won't show up on the web version? What do I do to get it onto the new version of Evernote? (I have to say, I like the old app better...)

Edited by Helena@Work
update
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Help! I installed Evernote Legacy, signed in, saw my missing notes, clicked sync aaaannd GONE! It synced the wrong way. Now Evernote Legacy is also missing notes.

These posts are not clear enough. Someone please, please help! Tell me there's stitell a fix.

Edited by pscotth
Update. Issue seems resolved after some support. Not sure what happened.
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@pscotth I'll be reaching out directly to gather more information.

@theresameyer@timeout.com This sounds very much like you might have signed-in to a new/different Evernote Account. Can you double check that you are using the exact same credentials you used when you setup your 3-year old account? Feel free to reach out to me directly if you're still having trouble.

 

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I installed the Legacy version and my lost notes are in there, but the sync function isn't working.  When I try to sync from the Legacy version it idles for a long time and then fails.  I can't find an option to sync from the new version, which is pretty concerning.  

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The new version syncs permanently and automatically. Once a note is on the server, it should sync to legacy, and vice versa.

If on doubt, go to your account on the web and check if a note is there.

Just keep in mind that the web client is counted as a device since October 20.

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I downloaded the Legacy version and my notes are there - Wohoo!  However, even after synching, they are not appearing in the web version OR the new desktop version.  Any suggestions? Should I uninstall the new version and reinstall?  Log out and log back in?

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On 10/15/2020 at 3:53 PM, killerapple said:

Just an update that I was provided fantastic support and my situation got resolved - I was able to retrieve my notes. Thank you, Evernote team!

EDIT: I can't reply to posts for 24 hours or reply to stuff in my inbox (5 msgs a day so maxxed out) so sharing for everyone - I'm a Windows user. What sorted out my issue was installing the legacy version (link below), which indeed had all my old stuff (whew), then re-open the new one (I could have both open), I watched it magically sync, then I made sure that any local Notes were then migrated over. I hope this works for you all. I'm optimistic it'll get fixed for everyone who had a similar issue.

https://help.evernote.com/hc/en-us/articles/360052560314

Did they help you if you're not a premium client? I can't ope word docs that were on Evernote and my notes don't open on this new version. This update is terrible!

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@Shane D.

Hi Shane,

Hope this message finds you well.

After reading the replies above, I have tried downloading Evernote Legacy. Good news is, I found my notes. However, I could not seem to sync those notes to the new Evernote. 

I tried exporting the notes and import to the new Evernote, but it gave an error. Hope that you will be able to help me, thanks.

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  • 3 weeks later...
On 10/16/2020 at 11:35 PM, Shane D. said:

Hi All,

If you're encountering this issue, please try the following.

Go to https://help.evernote.com/hc/en-us/articles/360052560314 and download the legacy Evernote for Windows app

  1. After install, open the app and sign in.
  2. At this time, you should be able to see your notes and sync.

If you can't sign in, see the steps below:

  1. Select File > Sign out to view the Evernote login screen
  2. Select: Ctrl+Shift+E while viewing the login screen. to see a list that shows your email and username
  3. Select smarquet8

This will create a new folder on your Desktop that contains a separate .enex file for each notebook within that account. After logging into Evernote you have two options to import the notes:

  1. Double click the .enex to open it in Evernote. This will automatically import those notes into your account's default notebook.
  2. Select: File > Import > Evernote Export Files, and select the .enex file. Each .enex will import as a separate notebook.

 

If you're still encountering issues, please let me know.

I tried all of this, but I can not retrieve my lost pictures in tons of notes. Any idea?

 

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I got my notes back using the Legacy Evernote, but frankly, this really concerns me about the stability of Evernote. This should be a seamless experience, especially as a Premium user for the past 7 years. 

That said, willing to figure this out, but I do not see the instructions on how to upgrade to the latest version of Evernote from "Legacy". If we can't get this solved easily, I will be looking for another solution. 

 

UPDATE

After launching the latest version of Evernote, it seems I can now see my noted. The whole thing is a big confusing / concerning. Can I trust the latest version of Evernote? Do I use the legacy version side by side with the new version? I am happy to get my notes back but disappointed with the experience. 

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On 10/16/2020 at 5:35 PM, Shane D. said:

Hi All,

If you're encountering this issue, please try the following.

Go to https://help.evernote.com/hc/en-us/articles/360052560314 and download the legacy Evernote for Windows app

  1. After install, open the app and sign in.
  2. At this time, you should be able to see your notes and sync.

If you can't sign in, see the steps below:

  1. Select File > Sign out to view the Evernote login screen
  2. Select: Ctrl+Shift+E while viewing the login screen. to see a list that shows your email and username
  3. Select smarquet8

This will create a new folder on your Desktop that contains a separate .enex file for each notebook within that account. After logging into Evernote you have two options to import the notes:

  1. Double click the .enex to open it in Evernote. This will automatically import those notes into your account's default notebook.
  2. Select: File > Import > Evernote Export Files, and select the .enex file. Each .enex will import as a separate notebook.

 

If you're still encountering issues, please let me know.

I know this is an old thread, but I thought this was the problem I was having. When I did the Legacy version though my important notes were still gone. It only remembers as far back as April, and I don't understand why. Does this mean my notes are gone for good???? 

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Just updated to the newest Windows version and it is just a debacle. 

Whoever runs your company should be fired. Seriously. 

I rolled back to the legacy version and have mssing notes. All notes reformatted to the default font Segoe 10. Very bad as I am visually impaired and have set large fonts for HUNDREDS and HUNDREDS of notes. 

You have violated a trust. I trusted my information and my workflow to you. You have FAILED MISERABLY.

And yes I am shouting at you. Deal with it.

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I'm having what sounds like a similar problem, updated recently and now ALL of my notebooks (many years worth) have completely disappeared from both the local and web evernote, all I have now is the 'First Notebook'! I did download the Legacy version but I see the same thing (only the welcome notebook).  

I desperately need to recover those notes, please help. 

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Hello! With the last update I lost a note I had in the 'quick notes' section in my Mac toolbar. Is there a way to recover it? It had very important information. Thanks

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  • Evernote Support Staff
On 10/17/2020 at 7:28 AM, Paul Nelson said:

I've tried both approaches:  legacy and importing .enix file. Neither worked. I was previously enrolled under another email address that I was finally able to change in Evernote to current email address. Could that have something to do with my problem? I would really like to recover my previous notes.

It sounds like you may have created a second account.  Try logging in with your previous email to access your notes.

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  • Evernote Support Staff
On 11/27/2020 at 9:13 PM, LamarM said:

Hello - I have also lost my notes in the Evernote update, it's like 2 years of notes are gone! I need help with this ASAP!

Thanks for this report. We're looking into this now.

Are you able to view your notes if you reinstall the legacy app? You can download the Evernote Legacy app by following the instructions in this Help & Learning article: Install an older version of Evernote

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  • Evernote Support Staff
2 hours ago, Paul Nelson said:

I am unable to access my old email account.

Understood. You don't need access to that inbox to login to Evernote. Just type the email address and evernote account PW you used to login. Let me know if you see any errors when trying to login  using that original email and PW. thanks!

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  • Evernote Support Staff

Hi @Paul Nelson. The Evernote account associated with this forum account was created  late last year. If you've been using Evernote for longer than that, the notes you need are likely in a different account tied to a different email. Please try logging in using your different emails here to verify which one has the notes: https://www.evernote.com/client/web 

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My original email account was b********2@san.rr.com. When I try to access that account (which has been closed for more than a year)I get the message that "There is no account" associated with my old email account. However, I was getting evernote access from my new email account:  b*******5@san.rr.com up until the evernote update that deleted my notes.

I have been using evernote for at least 10 years, likely longer.

I have tried entering other email accounts (b********2 [and 5], as well as b*******1@gmail.com without any success. I get some notes but only a few. Certainly not all of them.

Please tell me if this is just a lost cause and I will quit hoping to get all my notes back. I hate to think this is possible, but I have tried many times to get the notes back and no luck so far.

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