Jump to content

Edits to existing notes not saving.. DATA LOSS!


Recommended Posts

iPhone 10x; iPad Pro; IOS 14.01; EN: 10.0.2.

Edit note. Close note. Open note: Edits GONE!!  This happens A LOT!  So much that I can no longer trust making edits on my IOS devices.  I use this app for everything in my life, yet, now, it is worthless.  How long should one wait before jumping ship?  Perhaps if EN would communicate, I could consider being more tolerable.  It's like they want us to go away.

 

  • Like 4
Link to post

I’m am having the same issues. I losing notes and data. I just updated to to iOS 14.1. And I am using an iPad Pro 4th GEN. I have never had this issue before with Evernote. I am disappointed to say the least. I am convinced that it is an iOS bug. I’m not having this issue on any other platform except iPad Pro.

This should not have been released with this meany issues. This is such an important to tool to so meany people. 

Evernote please fix this

Link to post
  • Administrator

@Byynnn7 @Jay50000000

To clarify, these are notes that you had already created, and were not created in the Evernote App for iOS, correct?

If you go to Evernote Web, do you still see the notes/content that went missing?

Let me know as this will better enable me to determine how best to proceed.

Link to post

I encountered the same problem - edits to existing notes were lost.  Problem with duplication of notes being edited also recurred, resulting in notes conflict.  Iphone 8, iOS13.7 & Evernote 10.0.4.

  • Like 1
Link to post

I have updated all my apps to Evernote 10.0.4. Yes I'm running Evernote on iOS. And it is as you say, I went to the web version and my notes are in the web version. The app still seems buggy. I wrote an email to support about the bugs that I'm seeing. I will copy that email and put it in this post. I like what I'm seeing. But I do see bugs.

Email I sent to support:

Thank you for getting back to me. I updated to 10.0.4. The update did seem to make the loss of data problems stop. But there seem to be  other issues the with thee app. 

  1.  Notes disappear when I start to do a lot of searching. I’ll start a search and get the results. But after two or there times of refining the results, the notes  disappear or even the app freezes. 
  2. Internal links do not seem to work like they should. I will have to close out off the note or even close the app and then reopen the app, to make the links work.  
  3. The internal annotation app in Evernote does not seem to work on annotations that were created in older version of Evernote. I can create and annotate new PDFs in the newest version of Evernote. But there seems to be a bridge that is missing from the old to the new . 

Thanks Evernote team and best wishes.

Link to post
  • 3 weeks later...

Exactly the same issue with Evernote 10.0.4 on my iPad. I was editing a key document yesterday and spent a long time on it. Returned to it later and my edits had gone. Raised a support ticket and have heard nothing. What do I pay Premium for? Where is the “premium support”?

There are a number of other issues with 10 as well but data loss is a totally unacceptable show stopper. I’ve used Evernote extensively since March 2011 but last night I began looking at Apple Notes as an alternative. I must be able to rely on the security of my data, and work just disappearing makes any application unusable. The edits are not on the web version, phone version or laptop version. They have just gone.

Being ignored just rubs salt into the wound.

Unless resolved immediately (not holding my breath) this spells the beginning of a rapid end for Evernote. Sadly, because it is a great tool and a massive part of my workflow.

  • Like 1
Link to post
34 minutes ago, Stewart1958 said:

Exactly the same issue with Evernote 10.0.4 on my iPad. I was editing a key document yesterday and spent a long time on it. Returned to it later and my edits had gone. Raised a support ticket and have heard nothing. What do I pay Premium for? Where is the “premium support”?

There are a number of other issues with 10 as well but data loss is a totally unacceptable show stopper. I’ve used Evernote extensively since March 2011 but last night I began looking at Apple Notes as an alternative. I must be able to rely on the security of my data, and work just disappearing makes any application unusable. The edits are not on the web version, phone version or laptop version. They have just gone.

Being ignored just rubs salt into the wound.

Unless resolved immediately (not holding my breath) this spells the beginning of a rapid end for Evernote. Sadly, because it is a great tool and a massive part of my workflow.

This is a bug I was encountering in the Beta program and I have both posted to support the issue (brick wall) and here (everytime a user posts it staff respond with astonishment like its a new issue).  

What I have learnt (not sure if you are having the same issue) is Evernote for ios is not doing well when left in the background.  Normally, we use an app we hit home, we go back to the app when we need it, often its sitting in the memory waiting to go.  Not quite waiting to go in Evernotes case, I have found if the app is left in the background for long periods when we open it (the app opens in an open state not with the Evernote logo etc like its reopening) it doesnt sync anymore.  There is no clue, indication or anything that will tell you the data you are entering will be lost, it just takes in the data, we assume its syncing but its not, ultimately when the app refreshes all the data is completely lost and because its not been connecting to Evernote servers, the data is irretrievable.  My only solution is dont leave evernote in the background on ios, double click or swipe up and close the app if you wont be using it for a while.

I wish support would engage and acknowledge this issue, I have posted it here many times to try to help people avoid data loss, thats if its the same issue you are experiencing. 

  • Thanks 1
Link to post

Thanks for the insight.

I am spending some time today exporting my key notebooks from Evernote and building a workflow structure in Apple Notes as unfortunately I have lost confidence in Evernote. When I’ve sorted out importing and structure I will be cancelling my Evernote Premium subscription and will just use it for keeping legacy notes.

Losing data was the final straw for me. For a company to release a product with a known serious issue, and then to ignore it, is unacceptable.

  • Like 1
Link to post
3 hours ago, Stewart1958 said:

Thanks for the insight.

I am spending some time today exporting my key notebooks from Evernote and building a workflow structure in Apple Notes as unfortunately I have lost confidence in Evernote. When I’ve sorted out importing and structure I will be cancelling my Evernote Premium subscription and will just use it for keeping legacy notes.

Losing data was the final straw for me. For a company to release a product with a known serious issue, and then to ignore it, is unacceptable.

OK, migration to Apple Notes done. Maybe it’s to do with initial sync not having finished yet, but Notes seems to be rather laggy now I have a high volume of data. Notes is far from perfect and I would rather Evernote just worked. I don’t have time to run two systems in parallel so am going to have to make a final choice between them quickly, and genuinely don’t know which way to go - stick with Evernote who have non-existent support and a buggy app that loses data, or go with Notes and hope it turns out OK.

Link to post
4 minutes ago, Stewart1958 said:

OK, migration to Apple Notes done. Maybe it’s to do with initial sync not having finished yet, but Notes seems to be rather laggy now I have a high volume of data. Notes is far from perfect and I would rather Evernote just worked. I don’t have time to run two systems in parallel so am going to have to make a final choice between them quickly, and genuinely don’t know which way to go - stick with Evernote who have non-existent support and a buggy app that loses data, or go with Notes and hope it turns out OK.

I personally would strongly suggest you persevered with Evernote, thats what I am doing. Apple notes is really handy and I use it, but its a feature where if you lost data I dont see them being too bothered, granted sadly we are having these here. 

I would say though if you plan doing any big work in Evernote open it from completely closed state, always be suspicious of it if you are pulling it from the background after its been there for a while - for now, i truly hope this gets resolved quickly.  That’s my resolution, and when open from fresh I have had no problems with anything, its when I pull it from background state after a long period of time.

  • Thanks 1
Link to post
18 minutes ago, wbutchart said:

I personally would strongly suggest you persevered with Evernote, thats what I am doing. Apple notes is really handy and I use it, but its a feature where if you lost data I dont see them being too bothered, granted sadly we are having these here. 

I would say though if you plan doing any big work in Evernote open it from completely closed state, always be suspicious of it if you are pulling it from the background after its been there for a while - for now, i truly hope this gets resolved quickly.  That’s my resolution, and when open from fresh I have had no problems with anything, its when I pull it from background state after a long period of time.

Thanks. I will give this a go. 

I would clip this message into Evernote as I usually do but at the moment nothing I send to Evernote turns up. That’s a different issue I know, but symptomatic of the mess that is Evernote 10 at the moment.

Let’s hope someone senior at Evernote is actually reading about all the problems they have caused. They won’t even dare come onto chat support I’ve noticed. What a fiasco! My backup plan is a physical notebook and pen - I wonder if that will catch on...

  • Like 1
Link to post
57 minutes ago, Stewart1958 said:

Thanks. I will give this a go. 

I would clip this message into Evernote as I usually do but at the moment nothing I send to Evernote turns up. That’s a different issue I know, but symptomatic of the mess that is Evernote 10 at the moment.

Let’s hope someone senior at Evernote is actually reading about all the problems they have caused. They won’t even dare come onto chat support I’ve noticed. What a fiasco! My backup plan is a physical notebook and pen - I wonder if that will catch on...

Notebooks and pens...what are these things you speak of 😂

yeah, Evernote 10 has been an.....interesting development. No doubt lots of teething issues and bugs which are causing a lot of frustrations. I do think that this new foundation presents an opportunity for the product to develop which is only really to our benefit in the end. That’s why I’m trying to be patient, between that and when I try a new notes app it’s always missing something that I like, be it tags or good search or offline notes. Evernote is having issues right now but if it gets past these we might just get a good product.

Link to post
50 minutes ago, wbutchart said:

Notebooks and pens...what are these things you speak of 😂

yeah, Evernote 10 has been an.....interesting development. No doubt lots of teething issues and bugs which are causing a lot of frustrations. I do think that this new foundation presents an opportunity for the product to develop which is only really to our benefit in the end. That’s why I’m trying to be patient, between that and when I try a new notes app it’s always missing something that I like, be it tags or good search or offline notes. Evernote is having issues right now but if it gets past these we might just get a good product.

Sometimes it’s a case of better the devil you know. 

I made a change in Apple Notes 2 hours ago and it hasn’t synced yet. Notes doesn’t seem like it’s cut out for volume use which at least Evernote is. With your workaround on losing data I will proceed with caution and hope Evernote sort out their problems quickly.

Link to post
  • Administrator

Hi All,

I'm still working to try and isolate the root cause of this issue.

Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?

Link to post
22 minutes ago, Shane D. said:

Hi All,

I'm still working to try and isolate the root cause of this issue.

Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?

@Shane D. My experience of this issue is that it occurs if the app has been sitting in the background for a long period of time....

so say I’m using Evernote, I come out and do other things. Maybe a few hours later I go back in, the app is still in the background ram so doesn’t restart. At this stage sometimes sync works but sometimes it isn’t (seems the longer it’s in the background the more likely sync has stopped). At this point the app appears fine, I can switch notes etc but if I add content it is lost - because the app isn’t connected to the Evernote server. So if I enter data it looks like it’s fine, there is no sync notifications so I wouldn’t know if there was an issue. I only know it’s failing if I go to settings and click sync there, the app then crashes, and naturally the data is lost. 
 

So it seems to be a background thing, the longer the app sits in ram and in the background the more likely it comes to the foreground unable to connect to the server. If I am paying attention at this point I also notice that any additions I have made on other devices also do not download, but there have not always been changes elsewhere when I add content to the note. 
 

The big issue is there is no way to really know if it’s in this almost zombie like state until it’s too late, as it allows text to be added as normal and unlike the windows app which tells us data is being saved as we work there is no warning on iOS. 
 

ps it doesn’t seem to be an issue jumping in and out of the app when multitasking, it handles that fine in my experience. It seems to only if in ram for a long period of time in the background. 

Link to post
27 minutes ago, Shane D. said:

Hi All,

I'm still working to try and isolate the root cause of this issue.

Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?

That is at least what I have been doing when it occurred. As far as I remember I didn’t leave EN, but navigated to something else within EN. 

Link to post

Same issue on Android and Windows, by the way. I've been using Evernote for classes for years. This never happened before. It's happening on my Android phone, Android tablet and on my iPad. When I edit a note by adding a picture or adding text to an existing picture and hit "DONE", it says it failed to save note. In fact, it's not just that the added text wasn't saved, they also deleted the picture I was adding text to. On Windows I had a worse incident. I lost my notes for a class I was doing in real time, with the students watching. I exited the note and when I returned to open it, it was gone. Not that the latest edits were gone, the whole note was gone. Having class notes and accessing them from different devices (Android, iOS, Windows) leads to having conflicting notes, but now the note immediately got deleted on all my devices. It happened just once on Windows so far, the other class notes seem to have been saved and synced correctly. If it happens more often I'll have to consider changing platforms after having used it on a daily basis for years. I cancelled my Premium subscription for now, until this gets straightened out.

Link to post
10 hours ago, Shane D. said:

Hi All,

I'm still working to try and isolate the root cause of this issue.

Specifically, does/did this issue seem to occur when you navigated away from the note, and then returned back to it?

On the specific note I had the problem with, I made changes to an existing note. I don’t know if I navigated away and then back to it during that time as I’m always full on busy. When I returned to the note later (not much later) the edits had gone and had not been applied to any other device. Evernote is nearly always sitting in the background as I use it so frequently each day. This leads me to the conclusion that the error is as @wbutchart above has identified. It only happened after moving to Evernote 10. Apparently Evernote have been informed of this some time ago, so it is not “news” to you guys. Have you actually looked at that as the cause or just ignored that as well? 

You would correctly gauge from my tone that I am unhappy, because this has caused me a major problem. I am only sticking with Evernote for now as it is the best of a bad bunch and this serious error is just one of many issues in Evernote 10, as you guys are well aware. Please keep us informed of progress.

Link to post
On 10/8/2020 at 3:57 PM, Byynnn7 said:

I’m am having the same issues. I losing notes and data. I just updated to to iOS 14.1. And I am using an iPad Pro 4th GEN. I have never had this issue before with Evernote. I am disappointed to say the least. I am convinced that it is an iOS bug. I’m not having this issue on any other platform except iPad Pro.

This should not have been released with this meany issues. This is such an important to tool to so meany people. 

Evernote please fix this

Yes, you are destroying your reputation quickly if this is not fixed. My employer offers OneNote, maybe time to migrate. 

  • Like 1
Link to post

Same issues here. Losing paragraphs of writing constantly. Even when I make sure to save (click the green tick) and carefully close the app, I’ve found my note incomplete when re-opening. 
 

Basically since the update the app has become completely unusable. I’m so disappointed but I have no faith that this will be solved soon so I’m having to look for an alternative and copy over all my stories.

Link to post
  • Administrator

Hi All,

I'm still continuing to investigate into this issue.

If you haven't already, please make sure to update to Version 10.1 that we recently released.

We've seen a few reports that this has helped resolved the issue.

 

Link to post
26 minutes ago, Shane D. said:

Hi All,

I'm still continuing to investigate into this issue.

If you haven't already, please make sure to update to Version 10.1 that we recently released.

We've seen a few reports that this has helped resolved the issue.

 

Perhaps against my better judgement, and out of character to go with a brand new release, I have upgraded to 10.1 just now.

No idea if it solves the missing info issue as I am loath to let it run in the background still, but it DOES solve another issue - that of not importing clips; my missing clips have now been imported, but alas not the missing note edits. I will be treating Evernote with a lot of suspicion for a while yet and not really trusting it. Credibility and reputation will take some earning back.

  • Like 1
Link to post
29 minutes ago, Shane D. said:

Hi All,

I'm still continuing to investigate into this issue.

If you haven't already, please make sure to update to Version 10.1 that we recently released.

We've seen a few reports that this has helped resolved the issue.

 

I’m definitely seeing an improvement. I have not had any moments when the app fails to sync entirely as before. I am still seeing some sync delays, by that I mean that if i entered 4 tasks and checklists 3 are there so i need to keep dragging down the notes to force sync, but that seems to work now. 

So far so good, though I am still checking everything with the web app, will be paranoid for a while i think. 

Link to post
1 minute ago, Stewart1958 said:

Perhaps against my better judgement, and out of character to go with a brand new release, I have upgraded to 10.1 just now.

No idea if it solves the missing info issue as I am loath to let it run in the background still, but it DOES solve another issue - that of not importing clips; my missing clips have now been imported, but alas not the missing note edits. I will be treating Evernote with a lot of suspicion for a while yet and not really trusting it. Credibility and reputation will take some earning back.

I agree, I have definitely seen an improvement, no complete fails as we both experienced, still weary as well but hopefully this is things on the up.

  • Like 1
Link to post
On 10/30/2020 at 10:18 PM, Stewart1958 said:

Perhaps against my better judgement, and out of character to go with a brand new release, I have upgraded to 10.1 just now.

No idea if it solves the missing info issue as I am loath to let it run in the background still, but it DOES solve another issue - that of not importing clips; my missing clips have now been imported, but alas not the missing note edits. I will be treating Evernote with a lot of suspicion for a while yet and not really trusting it. Credibility and reputation will take some earning back.

Just had the same problem on 10.1

Changed a note, went to another note to check something, returned to edited note to find changes had gone. I was away from the edited note for less than 60 seconds.

Back to zero confidence in this product.

Link to post
9 hours ago, Stewart1958 said:

Just had the same problem on 10.1

Changed a note, went to another note to check something, returned to edited note to find changes had gone. I was away from the edited note for less than 60 seconds.

Back to zero confidence in this product.

Hmm, I was just coming here to update I’ve experienced this issue since the new update. Pulled from background from overnight and it was still able to sync. 
I am making sure I use the pull down on the notes to make a sync option when I have made edits, that seems to work now and actually makes the app sync whereas before it didn’t seem to do anything. I still see delays in sync where final bits of text may be missing, that’s why I’m using the pull down sync to make sure that stuff gets uploaded. 

Link to post

Still having sync issues with 10.1. I noticed that if the app sets in the background and I do not restart the app,  I lose data.

I have to close the app and restart it,  to have no issues. 
 
10.1 is still a nice step towards fixing the issues but it’s not quite there yet. 
 

Best wishes Evernote. 

Link to post

Looks like I may have had the same or similar issue yesterday (Nov 2). Justing chiming in with my +1.

Created a new note and worked on it all day, entirely on iPad (iPadOS14 and Evernote 10). When I got home and looked at the note the final third of all my work had gone, cut off in the middle of a sentence (I wouldn't have stopped working on a note mid-flow!). Have opened a support ticket but disappointed to see it may take up to 10 days to get an email response, which others has also said here about a delay in timely assistance from Evernote. In the meantime I'll take the tip about not leaving an open note or the iPad app idle for very long when working on something. Thanks for the tip guys!

Link to post

I'm having an issue with Notes not saving between sessions over the last week or so. I use EN for pretty much every aspect of my work and personal life and I need to trust that it works. Get it sorted Folks - I want my Data back or I'm off to look for a more reliable service. 

Link to post
3 hours ago, Art B said:

I'm having an issue with Notes not saving between sessions over the last week or so. I use EN for pretty much every aspect of my work and personal life and I need to trust that it works. Get it sorted Folks - I want my Data back or I'm off to look for a more reliable service. 

Exactly! It's not just about a pretty user interface and fancy features, as nice as these are to have. It is, more than anything, about trust. If you can't rely on an app to keep your notes for you (and maybe you won't even know until you come to look for them at a critical point in the future, that they are missing), what is the point in investing so much time and effort in maintaining them? Having faith in any system has to be fundamental to committing to using it, or sticking with it. I am willing to put up with glitches and oddities with the way the system looks and works as long as it does it's core function of "remembering everything"! 

For what it's worth, I gave up on Apple Notes as that would frequently fail to sync content between devices. I thought Evernote would be more robust than this. Hoping they can fix it as there is so much to love about EN, but pointless if it keeps discarding some of the stuff you entrust to it.

Link to post
6 hours ago, STVWAL said:

Looks like I may have had the same or similar issue yesterday (Nov 2). Justing chiming in with my +1.

Created a new note and worked on it all day, entirely on iPad (iPadOS14 and Evernote 10). When I got home and looked at the note the final third of all my work had gone, cut off in the middle of a sentence (I wouldn't have stopped working on a note mid-flow!). Have opened a support ticket but disappointed to see it may take up to 10 days to get an email response, which others has also said here about a delay in timely assistance from Evernote. In the meantime I'll take the tip about not leaving an open note or the iPad app idle for very long when working on something. Thanks for the tip guys!

I have had a lot of issues with this - I am finding that once I have written in a note, if I pull down on the notes at the left to make it sync, this does now work and I’m not losing data. If I don’t force that sync still some issues, seems to be improving with each update but still less than ideal. 

Link to post
1 hour ago, wbutchart said:

I have had a lot of issues with this - I am finding that once I have written in a note, if I pull down on the notes at the left to make it sync, this does now work and I’m not losing data. If I don’t force that sync still some issues, seems to be improving with each update but still less than ideal. 

Another good tip. 👍

It's a bit like getting back into the old habit of hitting Ctrl+S every few minutes to keep saving a Word document just in case! Will do this from now on too.

Link to post
7 minutes ago, STVWAL said:

Another good tip. 👍

It's a bit like getting back into the old habit of hitting Ctrl+S every few minutes to keep saving a Word document just in case! Will do this from now on too.

Haha yeah! Forgot about those days 😂. It has worked for me, I also if I have done work I really want to ensure I don’t want to lose, check the web app to make sure it’s synced as expected. It’s frustrating but hopefully these things will soon be resolved.  

Link to post

I'm having syncing issues ever since upgrading to the latest version, very similar to what wbutchart has described. I have to manually sync across my laptop and iPhone and nothing is automatically updating, which is leading to lots of data loss as I'm not used to updating manually, nor is my family. It's not acceptable and the fact that this has been apparent for weeks and not resolved or updated here is such poor service. I've submitted a ticket with a 10-12 day delay. How is this acceptable for a premium paid service??

Link to post

Same here (Premium User) - I edited a note on 31st Oct / 1st Nov on iPad and now I cannot find any of these additional information. The information I lost is not visible in any iOS device nor in the web version as history. History simply does not see any saved notes on 1st Nov.

Any clue, how to get back the data I saved on the iPad on 1st Nov?

I as well consider to move as I need 100% reliability.

  • Like 1
Link to post

Unfortunately for me, I said ok to this afternoon's update (v 10.2.4 build 1949 public Editor: v111.0.14414 Service: v1.21.2) and now Evernote will NOT save ANY new notes, changes/edits to notes, etc. This has made the app completely unusable for me. Seems like a fairly serious glitch to have in such an update.
 

Edited by ajbarr
punctuation
Link to post
On 10/30/2020 at 4:48 PM, Shane D. said:

Hi All,

I'm still continuing to investigate into this issue.

If you haven't already, please make sure to update to Version 10.1 that we recently released.

We've seen a few reports that this has helped resolved the issue.

 

I am having this same issue and have 10.1. Nothing is helping. 

Link to post

Dear All,

In the past weeks   (since the last IOS update possibly) I have been increasingly frequently experiencing the problem most of you describe above, which  I never had before. I use several working notes that I regularly update and increasingly often the most recent updates (even if saved before) disappear, generating several days loss of work. Can you please help how to get to note history? I just upgraded to premium to be able to do it. Any other tips on how to avoid such loss (often coming together with a “Note conflict” message) would be much appreciated. As suggested above I try to pull down in the note on the left side, but I see no sign it is synching. How should I see this (CTR-S type movement) works? I will also try to close EN when not used although this is difficult as I copy into it from Goodreader and other applications, thus to be able to work properly I would need to have it open along my working hours. Do you think it is better to save each update with a new name as multiple notes or does it further increase the risk of Note conflict reproducing? Evernote Heldesk replied to me as well that there is a 12+ day backlog in processing request so any help before would be much appreciated. And as several of the commenters above this is also a make or break issue for me, thus I would also gladly take tips on other platforms that work better in this respect and where years of EN Notes could be migrated to. Thanks a lot!

 

Link to post

Hi Evernote and all,

I am on 10.2.4 and I have too syncing issues.

I update or create a note > close the app > open the app again > every new things is gone. I love the app, but I will have to move away very soon if this issue isn't solved unfortunately. I checked on the web to see if my notes synced there, and no nothing was synced. I only use Evernote on my Mac.

Please please please, let me know when you have a solution.

Link to post

And again, I lose more data!  I think this occurrence puts me over the top.  Not sure why I put up with this.  EVERNOTE SUCKS!!  Yep, I'm getting emotional about it now.  To hell with being professional.  They simply can't seem to get anything right.  I've been searching for alternatives, but I think ANYTHING would be better.  I wonder if I can get my last subscription payment refunded.  This is too much of a joke that we pay for an app that only loses data.  I simply added to a note and it just disappeared - poof, gone! - AGAIN!!

Evernote can take a hike - Grrrrrrr!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  What's worse is the mere fact that EVERNOTE DOESN'T SEEM TO CARE.

@Shane D.

  • Like 1
Link to post

I am in need of Evernote working again. To make that happen I am thinking about installing the legacy version noted above in this thread. Do I have to uninstall the current broken version (v 10.2.4 build 1949 public Editor: v111.0.14414 Service: v1.21.2) first? How will the legacy version access my saved notes? Thanks!

Link to post
15 hours ago, ScottM1234 said:

And again, I lose more data!  I think this occurrence puts me over the top.  Not sure why I put up with this.  EVERNOTE SUCKS!!  Yep, I'm getting emotional about it now.  To hell with being professional.  They simply can't seem to get anything right.  I've been searching for alternatives, but I think ANYTHING would be better.  I wonder if I can get my last subscription payment refunded.  This is too much of a joke that we pay for an app that only loses data.  I simply added to a note and it just disappeared - poof, gone! - AGAIN!!

If you ask about refund then Support team will do everything to avoid responsibility for this mess...

However, there is a thread to discuss this - you aren't the only one who don't like the current approach of EvN.

 

  • Thanks 1
Link to post

I, too, have lost notes and I am outraged by the poor customer service. A 10-12 day response to a ticket? This is 2020. It looks to me like many of you are experiencing this issue and have not received any resolution. Has anyone found a work around? Any insight is appreciated.

  • Like 1
Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...