Jump to content

Version 10.0.3 and Above: Still encountering Duplicate Notes


Recommended Posts

  • 3 weeks later...
  • Administrator

Hi All,

We released an update this morning, Version 10.0.3., that we believe will help to further address the duplicate note issues that were not resolved in 10.0.2.

If possible, please go ahead and try updating to Version 10.0.3. and see if that helps to fix the issue.

If it does not, please let me know on this thread so I can gather more information.

Thank you!

  • Thanks 1
Link to post
25 minutes ago, Shane D. said:

Hi All,

We released an update this morning, Version 10.0.3., that we believe will help to further address the duplicate note issues that were not resolved in 10.0.2.

If possible, please go ahead and try updating to Version 10.0.3. and see if that helps to fix the issue.

If it does not, please let me know on this thread so I can gather more information.

Thank you!

Updated. So far so good, will follow up

  • Like 1
Link to post
20 hours ago, Cherice B said:

Updated. So far so good, will follow up

Update..

I was super excited and thought this may be resolved with the update, however, I had one note duplicate this morning. It definitely is doing it less infrequently now! The note in question was simply plain text, not even Bold or Italics, as someone mentioned previously it may have been an issue with notes containing formatting, etc. So, you are close.. but  it's not quite completely resolved yet.

  • Sad 1
Link to post
17 hours ago, Shane D. said:

@Cherice B 

Thanks for letting me know!

Is the note that is duplicating an older note? As in, it was created before our release of 10.0?

Or, is this a newer note?

It was an older note that I use for my monthly journal. I continue to reuse it monthly as my iOS shortcut is pointed to that specific note link for daily journaling

UPDATE: Although that note was an older note... I now had it happen this morning with a brand new note I created on my iPad. 

Link to post
On 10/2/2020 at 8:31 AM, Shane D. said:

If it does not, please let me know on this thread so I can gather more information.

 

On 10.0.3 - I had note duplicating issues yesterday while playing with 'sketch' mode...  actually, after playing with sketch mode I combined/added some typed text into the note (above the sketched area) and the note started to duplicate with the usual note conflict message.   

Link to post
  • Administrator

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

  • Like 1
  • Sad 1
Link to post
  • Level 5

If we have several clients open and edit the same note (beta or not), this will lead to a sync conflict, and by this to a duplication.

EN server can’t decide in this case which edit is „the real one“ and will keep both to make sure nothing is lost. This is IMHO o.k. and does not need a fix - it is what I expect from a server based program in such a case.

The duplication (better multiplication) of notes that happened initially with EN iOS 10 was different, This was a Bug that hopefully got fixed with rel. 10.0.2 and finally 10.0.3.

Link to post
39 minutes ago, PinkElephant said:

If we have several clients open and edit the same note (beta or not), this will lead to a sync conflict, and by this to a duplication.

EN server can’t decide in this case which edit is „the real one“ and will keep both to make sure nothing is lost. This is IMHO o.k. and does not need a fix - it is what I expect from a server based program in such a case.

The duplication (better multiplication) of notes that happened initially with EN iOS 10 was different, This was a Bug that hopefully got fixed with rel. 10.0.2 and finally 10.0.3.

I have to respectfully disagree. I have been using evernote since 2008. I have never edited the same note on more than one device at a time, however, if I am editing a note on say, my iPad, the other devices are still running in the background and sync on their own time patterns. I have never before now had a problem with note duplication like this and I don't expect to if I am not going outside the parameters of normal use relative to editing a note.

Link to post
  • Level 5

I did not say everything is fine now. On the other hand I can’t test, because I did not have this duplicating thing (keep my fingers crossed ...).

IMHO the only duplicating that makes sense is when a note (this means really that note, not the client in general) is opened and edited on two clients at the same time. Just to have it open should be no criteria, but I can’t exclude the possibility that the iOS client needs to sync again and again as long as a note is open, to avoid that data loss issue we discussed for years here in the forum.

From what I have seen in the Forum EN staff seems to be very interested to get hints for any further duplication happening with or  after rel. 10.0.3

Link to post
2 minutes ago, PinkElephant said:

I did not say everything is fine now. On the other hand I can’t test, because I did not have this duplicating thing (keep my fingers crossed ...).

IMHO the only duplicating that makes sense is when a note (this means really that note, not the client in general) is opened and edited on two clients at the same time. Just to have it open should be no criteria, but I can’t exclude the possibility that the iOS client needs to sync again and again as long as a note is open, to avoid that data loss issue we discussed for years here in the forum.

From what I have seen in the Forum EN staff seems to be very interested to get hints for any further duplication happening with or  after rel. 10.0.3

My apologies, I misunderstood your intent

  • Like 1
Link to post
6 hours ago, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

Hi Shane, 

I received an email from Claudia in Support relative to Ticket# 3166213 and provided my log as requested. It was sent from thebylers@icloud.com. 

Thank You!

Link to post

I have the same issue. If I edit a note on an iOS device (that I created on my Mac), I get a duplicate note(s). Im not sure what state Evernote on my Mac is at this time, but it's likely asleep. And most crucially, Im not using Evernote any differently to how Ive used it since 2009 - and Ive never had this duplicate note issue before. Im basically just using it across different devices, but for some reason that is triggering creation of duplicate notes.

Link to post

I've had the same duplicate problem on the new iPhone app and it is causing a huge amount of confusion.  Previously if another client was editing a note and I tried to edit it on my iPhone I would be notified so that I would not create a conflict (frequently happens when I go grocery shopping and my wife wants to add something).  It worked great before.  Today it creates the dupe as soon as I try to edit it without giving me the chance to not create a duplicate.  

Link to post

I have the same problem with duplicating note. I have created a shortcut in iOS which allows me to dictate the note when I play the shortcut. When the note is created, the content seems to be duplicating and I have to delete the second instance every single time. I'm hoping Evernote will solve this issue as it may be a very very useful way to write notes from our phone.

Thank you,
Mike

 

Evernote v 10.0.4 (1104831) IOS v 14.2 (18B5061e)

Link to post

Evernote made 6 copies of one of my notes on October 21 while using desktop version 7.14. First I noticed there were 4 copies, then I shut down the app, checked on my iPhone (which had been running), and saw the duplicates there and did not edit any of them. I then shut down the iPhone app, reopened the desktop app, and as it opened it made 2 more copies. 

In my experience this is not specific to the new desktop version and is not the result of editing simultaneously on the desktop and the phone. 

Link to post

I was wondering why I have 20 duplicate versions of the same note. Now I realised that every time I add something to my note through my iPhone, Evernote created a duplicate note without even mentioning where the conflict is. I have tons of duplicate notes on my Mac and don't know what the source of truth is. 

This is really unfortunate and I don't have time for this. Please let me know how to get back to the old versions or I have to switch immediately. I'm really disappointed that you roll out an update like this and basically let your users test your beta when we are paying for the service and use it for work. Completely unacceptable.

  • Like 2
Link to post

I'm at Evernote (free version) 10.3.7 for Windows 10 Pro 64-bit and still experiencing this issue (desktop Evernote app; not web browser Evernote app).

(Can't provide screenshot as personnel banking info showing)

Also, yes I now I'm using it at no cost, but the "progressively" rampant changes to Evernote editing in the past several months are not well thought out (i.e., like pasting data in a note).

Link to post

Same problem with Evernote 10.3.7 for Windows. Not even editing on any other device, just in the desktop version and it creates duplicates every few minutes. Makes the desktop version unusable which is unfortunate as I am paying for it.

Link to post

You guys have been having various flavors of this problem since 2014 - why the constant regression?

  • I know people mentioned this in the BETA. (Using the desktop app on MacBook Pro, Mac OS X Catalina 10.15.7. w 32GB of RAM)
  • And please don't blame a bad internet connection. (Im on gigabit internet - Verizon FiOS 115mbps down 125mbps up)
  • This was one of the reasons my org stayed away from Evernote for Business.
  • It's not doing any better on the new Evernote Home BETA either.
  • To add insult to injury, when making edits to older notes, after 5 minutes, all of your edits get wiped as Evernote restores to a previous version.
  • Deleting the duplicate notes also does not stop the replication. As a paying user with over 8,000 notes this does not help with productivity.
Link to post

This issue is NOT resolved!  I have 10.3.7 (Plus version) On Windows 10 PC And am seeing a version of this problem in the last 2-3 weeks. 

- v 10.3.7 build 2018 public
Editor: v111.0.14414
Service: v1.22.6
© 2019 - 2020 Evernote Corporation. All rights reserved

I also use Evernote on two android devices and just now cant find where to see what android version have but it was updated a month ago so should be current.

It seems that the duplications occur mainly when I use the Windows version. I edit far less in the android clients. The notification of a duplicate pops up when it has created 1 copy. I do not get multiples, at least not immediately,  as far as I can see. I rename one of them to hopefully distinguish "which is which".

Sometimes this seems to be related to synchronizing as there are a few seconds difference in the time stamp at first and a little content is missing from one of them. Yet it is still called a "duplicate" by the system alert. 

That observed symptom may be due to  the fact that I am still editing, or go back in a few seconds to edit one copy before I realize that there are 2 copies.

If there is another forum thread (for this variation of problem), or any official notice about this issue, please point me to it.

Link to post
  • 1 month later...
On 10/5/2020 at 10:11 AM, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

 

Link to post

I'm having the same issue. Using version 10.5.7 on MacOS and 10.2 on iOS. A shared note creates a duplicate almost every time when trying to sync from one device after changes have been made on the other. Very frustrating. I have deleted the notebook, emptied the trash, made a new notebook (different name) and different notes (different names) and still the dups appear. I have loved evernote for a long time, but am now looking at alternatives and may jump ship. This problem has been around for a year and still persists. Also, the removal of tabs in the new build was an extremely unwise decision. Getting harder and harder to justify dealing with all these issues.

Link to post

I have Evernote 10.5.7 for Mac and the most current version for IOS. I  just started having this problem. I create or edit a note and the next time I open Evernote there are 2 or 3 additional, identical, copies of that note. It really makes the product difficult to use. 

I have also noticed that the newest version of Evernote automatically tags a newly created  note with the tag of the last note that was open - also infuriating. 

I've used and loved Evernote since 2006 (!!) but you are going to lose me if this is not fixed very soon.  

Link to post

Please make the dups stop!!! 

this is driving me insane! I collaborate with my assistant and anytime he is in a note or I jump in all of the sudden we have 4 notes!! We're both on our own accounts, and its driving me nuts. 

  • Like 2
Link to post

I am using Evernote version 10.5.7

When I edit a note in the iphone app, it creates a duplicate note instead of updating and syncing.  The same happens when I update in Windows, where it creates a conflicting note on my phone. The desktop and phone apps are not communicating properly.  

I have tried completely shutting down one app before opening the other, and forcing syncing from my phone.  Nothing I've tried has helped the problem, and software updates have yet to resolve this issue.  It has been ongoing since the major update that happened in the fall.

How do I change back to the old version of Evernote or is there a way to stop these issues?  I need to be able to update notes on my phone and the computer.  

Link to post

I was hoping there would be a solution for this. I started experiencing this duplication error in December when I created a note on 12/6/2020 that I wanted to add content to on a weekly basis. As of this morning, I had 4 copies of this note, and some are created as I'm typing (I accidentally hit my touchpad and the cursor jumped and added text in the wrong place, so I deleted it quickly and then returned to the correct place and typed again. A duplicate showed up right after) and others seem to be created when I'm not actively working on anything.

I almost exclusively use the web interface (10.6.9-web (225)) on Chrome in Win10, but I do have the widget/app installed on my phone desktop (Android/Pixel 2). I am pretty sure I've never accessed this note from my phone, and rarely use the app there, in general.

  • Confused 1
Link to post
  • 2 weeks later...
On 10/5/2020 at 11:11 AM, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

I am running version 10.6.9 and encountering this issue. I only use the app on a MacBook Pro

Link to post
  • 3 weeks later...

I've encountered this problem several times. Running version 10.7.6 on mac and the latest version on iOS. Seems to occur when the app is left open on one or the other device while an edit is made on the other (i.e. fails to live-update).

  • Like 1
Link to post

Hi! I am encountering this problem multiple times in the last 4 days.  It's occurring on the Weibsite version using a Windows 10 OS.  It's doubling and tripling the notes, even as I am typing I watch it update and then create a new note. :(

Link to post
  • 2 weeks later...

Having this issue with multiple notes, running 10.5 on iOS and 10.8.6 on my Macbook Pro. I don't typically have both running at the same time, I haven't opened my macbook version in months and when I did all edits I made on iOS were represented as separate notes. 

Literally making me think about switching platforms this is so unusable. 

Link to post

This behavior has been a weekly constant for me since the new EN "look", between my Win10 version and iOS 14 version. Currently on EN 10.5.1 and it just happened. Part of my issue is that EN does not always sync when it says it did, at least on iOS. So many complaints around that...

 

Link to post
  • Level 5

My iOS syncs fine.

There may be a misunderstanding about that green triangle showing in the notes list. This does NOT indicate the note is currently syncing, or has synced already. It says the note still NEEDS to sync. So if you quit EN in that moment, you are interrupting an ongoing sync, which can lead to duplication and other problems.

The syncing is done when all green triangles have disappeared. Unfortunately I did not find this properly explained yet.

If you want the iOS client to sync, pull the notes list down a little, and let it go. The syncing wheel will show above the notes counter, and will spin until the syncing has terminated. When it does, you are safe that all syncing processes have been performed.

Link to post

I've literally given up on this issue. When EN started essentially breaking reciprocal links between notes in my cache of 4 years of documentation I gave up.

I rolled back to a legacy version of the app on my MacBook Pro, and though some have said that support for legacy versions have stopped, you can still download both Mac & Windows versions here: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

This has returned some level of sanity to my workflow but it has not resolved the mobile issues.

I've been porting my notes to Notion (which has it's own issues but, after addressing the learning curve I spend more time in Notion than I do in Evernote.)

Full disclosure, that doesn't mean I'm off Evernote completely. It just means before my subscription renews I'm going to roll back to the freeplan. Now to migrate 14 years worth of notes... ALSO for anyone contemplating the move to Notion, they don't yet have an offline mode, they're experiencing growing pains (which led to a 3 hour outage last month), but I'm loving the robust database features enough to pay for it.

  • Sad 1
Link to post

I've been using Evernote for almost 6 years now. I just recently started on a cool workflow where I basically just duplicate a Todo list each day, changing and updating. It leaves me an archive of what I've accomplished as well. I manage these on my Mac and my iPhone.

Yesterday, I had to stop working on an urgent research project and spend 30+ minutes reviewing three copies of that day's to-do list. I had to go to my Mac, open the three notes side by side on the Desktop app and compare each line. I then manually moved all the significant edits over to the most recent copy... These notes are each around three hundred lines long hahaha

 This usually is not super bad, but just coincidentally on that day, I had made several edits over the past three or four hours. It was bad. I left a note to myself "F*** Evernote. Find an alternative."

I calmed down. I'm sticking with Evernote for now because I don't have time to migrate, and it's generally the apex of notes management. Whatever I can do to help the devs or whoever fix this, I am willing to do. I hope the team knows I personally appreciate all their hard work, but this little sync thing almost broke my brain lol

Link to post
2 hours ago, IzzyG said:

I've been using Evernote for almost 6 years now. I just recently started on a cool workflow where I basically just duplicate a Todo list each day, changing and updating. It leaves me an archive of what I've accomplished as well. I manage these on my Mac and my iPhone.

Yesterday, I had to stop working on an urgent research project and spend 30+ minutes reviewing three copies of that day's to-do list. I had to go to my Mac, open the three notes side by side on the Desktop app and compare each line. I then manually moved all the significant edits over to the most recent copy... These notes are each around three hundred lines long hahaha

 This usually is not super bad, but just coincidentally on that day, I had made several edits over the past three or four hours. It was bad. I left a note to myself "F*** Evernote. Find an alternative."

I calmed down. I'm sticking with Evernote for now because I don't have time to migrate, and it's generally the apex of notes management. Whatever I can do to help the devs or whoever fix this, I am willing to do. I hope the team knows I personally appreciate all their hard work, but this little sync thing almost broke my brain lol

I feel your pain. Just wait until you wrap up editing a major document and Evernote stops syncing and undoes all of your edits by reverting to the last saved copy. Then when you get back into the document and try and redo the edits that Evernote deleted, you get the message that "Evernote has a conflict that it no longer has access to your original document and therefore can't sync nor save your edits." Two days of lost productivity was enough to sour me off of what had been a reliable tool. Evernote has had this problem intermittently since 2014 — they eventually fix it but it eventually comes back when they release a new version. It's as if someone keep peeling off the band-aid instead of truly fixing the problem.

  • Thanks 1
Link to post
19 hours ago, IzzyG said:

 I had to go to my Mac, open the three notes side by side on the Desktop app and compare each line. I then manually moved all the significant edits over to the most recent copy... These notes are each around three hundred lines long hahaha

 

Are you crazy? 

Please try this for the next time, it works for me on Windows: Edit the notes title to eg. Title-01 and Title-02. Use the legacy App on your Mac and export to HTML for every note. Open MS Word (again I use the Win-Version) and use the file compare function. You can spot the differences easier. 

Edit the note in Evernote 
to find text use Cmd+F 

With three notes you compare first 1th to 2th and from this result to 3th.

  • Thanks 1
Link to post
24 minutes ago, Angry said:

Are you crazy? 

Please try this for the next time, it works for me on Windows: Edit the notes title to eg. Title-01 and Title-02. Use the legacy App on your Mac and export to HTML for every note. Open MS Word (again I use the Win-Version) and use the file compare function. You can spot the differences easier. 

Edit the note in Evernote 
to find text use Cmd+F 

With three notes you compare first 1th to 2th and from this result to 3th.

Wow. I didn’t even think of that. So like a diff tool or something similar. Thanks so much. I was blinded by frustration in the moment but this is good to keep in mind. I hope it won’t happen again but I’m way more prepared now. Life saver for real!!

Link to post

@IzzyG

I would try it before I need it.

A few years ago it was possible to use a text editor with diff tool. I was able to use Ctrl+A and Ctrl+C in Evernote, open the editor and create a new txt file Ctrl+V. Then again for Note-2. And then run the text diff. But this toolchain broke and I switched to MS Word.

Maybe there is an editor on the mac where you can copy text direkt form Evernote into?  

Link to post
  • 4 weeks later...

I would also like help resolving this duplicate note problem. It has just been with this new update (recent months) that this has begun to occur. Almost every time I edit one of my running notes (several that are 'favorites' that I continually add to) on my iPhone, it results in a note conflict with a duplicate copy made. This duplicate note is not the one that is 'favorited' so if I accidentally continue to update that note, it is broken when I follow my note link from the favorites sidebar on my Mac or in browser. I am continually taking time to manually move the changes back to the original note when on my desktop to keep that note as the accurate copy. Is there any resolution or steps I can do to resolve this issue?

Link to post

Sadly, I have over 340 notes of the same note in a notebook whilst using the newer version. I'm not really sure how to delete all these notes at once. I wasn't even really sure this was possible either....

2021-04-08.png

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...