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Version 10.0.3 and Above: Still encountering Duplicate Notes


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  • 3 weeks later...
  • Administrator

Hi All,

We released an update this morning, Version 10.0.3., that we believe will help to further address the duplicate note issues that were not resolved in 10.0.2.

If possible, please go ahead and try updating to Version 10.0.3. and see if that helps to fix the issue.

If it does not, please let me know on this thread so I can gather more information.

Thank you!

  • Thanks 1
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25 minutes ago, Shane D. said:

Hi All,

We released an update this morning, Version 10.0.3., that we believe will help to further address the duplicate note issues that were not resolved in 10.0.2.

If possible, please go ahead and try updating to Version 10.0.3. and see if that helps to fix the issue.

If it does not, please let me know on this thread so I can gather more information.

Thank you!

Updated. So far so good, will follow up

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20 hours ago, Cherice B said:

Updated. So far so good, will follow up

Update..

I was super excited and thought this may be resolved with the update, however, I had one note duplicate this morning. It definitely is doing it less infrequently now! The note in question was simply plain text, not even Bold or Italics, as someone mentioned previously it may have been an issue with notes containing formatting, etc. So, you are close.. but  it's not quite completely resolved yet.

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17 hours ago, Shane D. said:

@Cherice B 

Thanks for letting me know!

Is the note that is duplicating an older note? As in, it was created before our release of 10.0?

Or, is this a newer note?

It was an older note that I use for my monthly journal. I continue to reuse it monthly as my iOS shortcut is pointed to that specific note link for daily journaling

UPDATE: Although that note was an older note... I now had it happen this morning with a brand new note I created on my iPad. 

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On 10/2/2020 at 8:31 AM, Shane D. said:

If it does not, please let me know on this thread so I can gather more information.

 

On 10.0.3 - I had note duplicating issues yesterday while playing with 'sketch' mode...  actually, after playing with sketch mode I combined/added some typed text into the note (above the sketched area) and the note started to duplicate with the usual note conflict message.   

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  • Administrator

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

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  • Level 5

If we have several clients open and edit the same note (beta or not), this will lead to a sync conflict, and by this to a duplication.

EN server can’t decide in this case which edit is „the real one“ and will keep both to make sure nothing is lost. This is IMHO o.k. and does not need a fix - it is what I expect from a server based program in such a case.

The duplication (better multiplication) of notes that happened initially with EN iOS 10 was different, This was a Bug that hopefully got fixed with rel. 10.0.2 and finally 10.0.3.

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39 minutes ago, PinkElephant said:

If we have several clients open and edit the same note (beta or not), this will lead to a sync conflict, and by this to a duplication.

EN server can’t decide in this case which edit is „the real one“ and will keep both to make sure nothing is lost. This is IMHO o.k. and does not need a fix - it is what I expect from a server based program in such a case.

The duplication (better multiplication) of notes that happened initially with EN iOS 10 was different, This was a Bug that hopefully got fixed with rel. 10.0.2 and finally 10.0.3.

I have to respectfully disagree. I have been using evernote since 2008. I have never edited the same note on more than one device at a time, however, if I am editing a note on say, my iPad, the other devices are still running in the background and sync on their own time patterns. I have never before now had a problem with note duplication like this and I don't expect to if I am not going outside the parameters of normal use relative to editing a note.

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  • Level 5

I did not say everything is fine now. On the other hand I can’t test, because I did not have this duplicating thing (keep my fingers crossed ...).

IMHO the only duplicating that makes sense is when a note (this means really that note, not the client in general) is opened and edited on two clients at the same time. Just to have it open should be no criteria, but I can’t exclude the possibility that the iOS client needs to sync again and again as long as a note is open, to avoid that data loss issue we discussed for years here in the forum.

From what I have seen in the Forum EN staff seems to be very interested to get hints for any further duplication happening with or  after rel. 10.0.3

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2 minutes ago, PinkElephant said:

I did not say everything is fine now. On the other hand I can’t test, because I did not have this duplicating thing (keep my fingers crossed ...).

IMHO the only duplicating that makes sense is when a note (this means really that note, not the client in general) is opened and edited on two clients at the same time. Just to have it open should be no criteria, but I can’t exclude the possibility that the iOS client needs to sync again and again as long as a note is open, to avoid that data loss issue we discussed for years here in the forum.

From what I have seen in the Forum EN staff seems to be very interested to get hints for any further duplication happening with or  after rel. 10.0.3

My apologies, I misunderstood your intent

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6 hours ago, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

Hi Shane, 

I received an email from Claudia in Support relative to Ticket# 3166213 and provided my log as requested. It was sent from thebylers@icloud.com. 

Thank You!

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I have the same issue. If I edit a note on an iOS device (that I created on my Mac), I get a duplicate note(s). Im not sure what state Evernote on my Mac is at this time, but it's likely asleep. And most crucially, Im not using Evernote any differently to how Ive used it since 2009 - and Ive never had this duplicate note issue before. Im basically just using it across different devices, but for some reason that is triggering creation of duplicate notes.

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I've had the same duplicate problem on the new iPhone app and it is causing a huge amount of confusion.  Previously if another client was editing a note and I tried to edit it on my iPhone I would be notified so that I would not create a conflict (frequently happens when I go grocery shopping and my wife wants to add something).  It worked great before.  Today it creates the dupe as soon as I try to edit it without giving me the chance to not create a duplicate.  

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I have the same problem with duplicating note. I have created a shortcut in iOS which allows me to dictate the note when I play the shortcut. When the note is created, the content seems to be duplicating and I have to delete the second instance every single time. I'm hoping Evernote will solve this issue as it may be a very very useful way to write notes from our phone.

Thank you,
Mike

 

Evernote v 10.0.4 (1104831) IOS v 14.2 (18B5061e)

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Evernote made 6 copies of one of my notes on October 21 while using desktop version 7.14. First I noticed there were 4 copies, then I shut down the app, checked on my iPhone (which had been running), and saw the duplicates there and did not edit any of them. I then shut down the iPhone app, reopened the desktop app, and as it opened it made 2 more copies. 

In my experience this is not specific to the new desktop version and is not the result of editing simultaneously on the desktop and the phone. 

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I was wondering why I have 20 duplicate versions of the same note. Now I realised that every time I add something to my note through my iPhone, Evernote created a duplicate note without even mentioning where the conflict is. I have tons of duplicate notes on my Mac and don't know what the source of truth is. 

This is really unfortunate and I don't have time for this. Please let me know how to get back to the old versions or I have to switch immediately. I'm really disappointed that you roll out an update like this and basically let your users test your beta when we are paying for the service and use it for work. Completely unacceptable.

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I'm at Evernote (free version) 10.3.7 for Windows 10 Pro 64-bit and still experiencing this issue (desktop Evernote app; not web browser Evernote app).

(Can't provide screenshot as personnel banking info showing)

Also, yes I now I'm using it at no cost, but the "progressively" rampant changes to Evernote editing in the past several months are not well thought out (i.e., like pasting data in a note).

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Same problem with Evernote 10.3.7 for Windows. Not even editing on any other device, just in the desktop version and it creates duplicates every few minutes. Makes the desktop version unusable which is unfortunate as I am paying for it.

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You guys have been having various flavors of this problem since 2014 - why the constant regression?

  • I know people mentioned this in the BETA. (Using the desktop app on MacBook Pro, Mac OS X Catalina 10.15.7. w 32GB of RAM)
  • And please don't blame a bad internet connection. (Im on gigabit internet - Verizon FiOS 115mbps down 125mbps up)
  • This was one of the reasons my org stayed away from Evernote for Business.
  • It's not doing any better on the new Evernote Home BETA either.
  • To add insult to injury, when making edits to older notes, after 5 minutes, all of your edits get wiped as Evernote restores to a previous version.
  • Deleting the duplicate notes also does not stop the replication. As a paying user with over 8,000 notes this does not help with productivity.
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This issue is NOT resolved!  I have 10.3.7 (Plus version) On Windows 10 PC And am seeing a version of this problem in the last 2-3 weeks. 

- v 10.3.7 build 2018 public
Editor: v111.0.14414
Service: v1.22.6
© 2019 - 2020 Evernote Corporation. All rights reserved

I also use Evernote on two android devices and just now cant find where to see what android version have but it was updated a month ago so should be current.

It seems that the duplications occur mainly when I use the Windows version. I edit far less in the android clients. The notification of a duplicate pops up when it has created 1 copy. I do not get multiples, at least not immediately,  as far as I can see. I rename one of them to hopefully distinguish "which is which".

Sometimes this seems to be related to synchronizing as there are a few seconds difference in the time stamp at first and a little content is missing from one of them. Yet it is still called a "duplicate" by the system alert. 

That observed symptom may be due to  the fact that I am still editing, or go back in a few seconds to edit one copy before I realize that there are 2 copies.

If there is another forum thread (for this variation of problem), or any official notice about this issue, please point me to it.

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  • 1 month later...
On 10/5/2020 at 10:11 AM, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

 

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I'm having the same issue. Using version 10.5.7 on MacOS and 10.2 on iOS. A shared note creates a duplicate almost every time when trying to sync from one device after changes have been made on the other. Very frustrating. I have deleted the notebook, emptied the trash, made a new notebook (different name) and different notes (different names) and still the dups appear. I have loved evernote for a long time, but am now looking at alternatives and may jump ship. This problem has been around for a year and still persists. Also, the removal of tabs in the new build was an extremely unwise decision. Getting harder and harder to justify dealing with all these issues.

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I have Evernote 10.5.7 for Mac and the most current version for IOS. I  just started having this problem. I create or edit a note and the next time I open Evernote there are 2 or 3 additional, identical, copies of that note. It really makes the product difficult to use. 

I have also noticed that the newest version of Evernote automatically tags a newly created  note with the tag of the last note that was open - also infuriating. 

I've used and loved Evernote since 2006 (!!) but you are going to lose me if this is not fixed very soon.  

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Please make the dups stop!!! 

this is driving me insane! I collaborate with my assistant and anytime he is in a note or I jump in all of the sudden we have 4 notes!! We're both on our own accounts, and its driving me nuts. 

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I am using Evernote version 10.5.7

When I edit a note in the iphone app, it creates a duplicate note instead of updating and syncing.  The same happens when I update in Windows, where it creates a conflicting note on my phone. The desktop and phone apps are not communicating properly.  

I have tried completely shutting down one app before opening the other, and forcing syncing from my phone.  Nothing I've tried has helped the problem, and software updates have yet to resolve this issue.  It has been ongoing since the major update that happened in the fall.

How do I change back to the old version of Evernote or is there a way to stop these issues?  I need to be able to update notes on my phone and the computer.  

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I was hoping there would be a solution for this. I started experiencing this duplication error in December when I created a note on 12/6/2020 that I wanted to add content to on a weekly basis. As of this morning, I had 4 copies of this note, and some are created as I'm typing (I accidentally hit my touchpad and the cursor jumped and added text in the wrong place, so I deleted it quickly and then returned to the correct place and typed again. A duplicate showed up right after) and others seem to be created when I'm not actively working on anything.

I almost exclusively use the web interface (10.6.9-web (225)) on Chrome in Win10, but I do have the widget/app installed on my phone desktop (Android/Pixel 2). I am pretty sure I've never accessed this note from my phone, and rarely use the app there, in general.

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  • 2 weeks later...
On 10/5/2020 at 11:11 AM, Shane D. said:

Hi All,

If you have upgraded to Version 10.0.3 and are still encountering issues with duplicate notes, please reach out here.

Let me know if you have any other questions.

I am running version 10.6.9 and encountering this issue. I only use the app on a MacBook Pro

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  • 3 weeks later...

I've encountered this problem several times. Running version 10.7.6 on mac and the latest version on iOS. Seems to occur when the app is left open on one or the other device while an edit is made on the other (i.e. fails to live-update).

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Hi! I am encountering this problem multiple times in the last 4 days.  It's occurring on the Weibsite version using a Windows 10 OS.  It's doubling and tripling the notes, even as I am typing I watch it update and then create a new note. :(

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