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I know this isn't a new problem but I have not found a solution to this issue.  I'm running 6.22.3.8816 and I cannot update or delete this program to reload it and start fresh.  I cannot find relevant links to download the version I have nor can I download older versions of the software because it recognizes I have an newer version installed.

I'm quite sick of this issue.  Any help would be appreciated.

Thanks

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  • Level 5*

Hi.  When you say you 'cannot' delete the app,  I assume you're seeing some error messages about a missing MSI?  The standard fix -as you seem to know- is to reinstall the same version. That should be available here - 

 

The current version is 6.25,  which should be available if you can update your current installation correctly.

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18 hours ago, gazumped said:

When you say you 'cannot' delete the app,  I assume you're seeing some error messages about a missing MSI?  The standard fix -as you seem to know- is to reinstall the same version.

And the typical reason this happens is because the MSI file in \Windows\Installer was deleted. (never clean that directory!)

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