Sync stopped a week ago - now what?!

[Andras Ikladi 2]

Hi,

I'm a quite heavy daily user of Evernote (Premium) but I only use it on a single computer - and occasionally on my phone to update some TODO list.

• Today I went to the web client to check if there is anything amiss -- shock and horror, the last update was from September 11. Since then I've created a few new notebooks, tags, created/annotated/uploaded a ton of documents - none of them are visible on the web client.

 

• I did not run out of quota and since then I got my quota renewed anyway.

 

• I use the web clipper - no issues whatsoever.

 

• A few days ago I noticed that my phone updates were coming through in a weird way, like some collision is happening but I had more important things to do.

 

• One other clue: there is a document in my trash (not sure where it came from) that is impossible to edit on the Windows client. It doesn't have a title, content or anything and it seems to be locked (whatever that means). It cannot be moved or deleted.

 

• In the Tools>Account info, the sync data usage is incremented in a meaningful way.

 

• Log - not sure about that 0% syncstate

Evernote for Windows 6.25.1.9091 (309091) Public
OS: Windows 10.0.19041
[...]
17:03:28 [INFO   ] [12308] [1028] 0% Loaded updateCount: 85419
17:03:29 [INFO   ] [12308] [1028] 0% Usage Metrics: sessionCount=0
17:03:29 [INFO   ] [12308] [1028] 0% SyncState: devices used: 2
17:03:29 [INFO   ] [12308] [1028] 0% Client is up to date with the server, updateCount: 85419
17:03:31 [INFO   ] [12308] [3156] Client synchronization finished, status: complete
17:03:31 [INFO   ] [12308] [3156] * elapsed time: 3s
17:05:04 [INFO   ] [2808] [7824] Exiting EvernoteSubprocess.exe
17:05:32 [INFO   ] [12308] [10744] Client synchronization started
17:05:32 [INFO   ] [12308] [7048] 0% Loaded updateCount: 85419
17:05:33 [INFO   ] [12308] [7048] 0% Usage Metrics: sessionCount=0
17:05:33 [INFO   ] [12308] [7048] 0% SyncState: devices used: 2
17:05:33 [INFO   ] [12308] [7048] 0% Client is up to date with the server, updateCount: 85419
17:05:35 [INFO   ] [12308] [10744] Client synchronization finished, status: complete
17:05:35 [INFO   ] [12308] [10744] * elapsed time: 3s
17:07:36 [INFO   ] [12308] [1984] Client synchronization started
17:07:36 [INFO   ] [12308] [5704] 0% Loaded updateCount: 85419
17:07:38 [INFO   ] [12308] [5704] 0% Usage Metrics: sessionCount=0
17:07:38 [INFO   ] [12308] [5704] 0% SyncState: devices used: 2
17:07:38 [INFO   ] [12308] [5704] 0% Client is up to date with the server, updateCount: 85419
17:07:40 [INFO   ] [12308] [1984] Client synchronization finished, status: complete
17:07:40 [INFO   ] [12308] [1984] * elapsed time: 3s
17:09:40 [INFO   ] [12308] [13192] Client synchronization started
17:09:40 [INFO   ] [12308] [7716] 0% Loaded updateCount: 85419
17:09:42 [INFO   ] [12308] [7716] 0% Usage Metrics: sessionCount=0
17:09:42 [INFO   ] [12308] [7716] 0% SyncState: devices used: 2
17:09:42 [INFO   ] [12308] [7716] 0% Client is up to date with the server, updateCount: 85419
17:09:44 [INFO   ] [12308] [13192] Client synchronization finished, status: complete
17:09:44 [INFO   ] [12308] [13192] * elapsed time: 3s
17:09:57 [INFO   ] [9672] [13688] Starting EvernoteSubprocess.exe : 9672
17:09:58 [INFO   ] [2800] [10436] Starting EvernoteSubprocess.exe : 2800
17:09:58 [INFO   ] [9984] [10188] Starting EvernoteSubprocess.exe : 9984

 

 

What do I do? Most important thing is not losing these documents.

Thanks!

 

[Andras Ikladi 2]

I found some tips on the forum to try to delete the stuck note by making a new one, merge them then delete the merged note.

I created another note, moved to the trash, selected both, clicked Merge..

"Synchronizing notes..." progress dialog popped up and there is zero network activity from Evernote.

[gazumped 11,652]

Hi.  Part of the log you posted says 

3 hours ago, Andras Ikladi said:

17:09:42 [INFO ] [12308] [7716] 0% Client is up to date with the server, updateCount: 85419

Have you considered that maybe the web client is just not showing recent notes? That's an issue that has been reported here.  Try rolling your web client to another version (option in web Settings) and check the notes again...

[Andras Ikladi 2]

Thanks, if I switch back to the old version on the web client, indeed everything is there.

The reason I didn't even think about this is that in almost any sync related howto the web is treated as the reference platform.

Not very confidence inspiring to be honest.

[gazumped 11,652]

20 hours ago, Andras Ikladi said:

Not very confidence inspiring to be honest.

Like I said - it's an issue that had been reported recently;  there's a lot going on... Evernote will likely find and fix the problem soon.

[Andras Ikladi 2]

Hope so - it's not exactly a complicated application.

Anyway, thanks again for the help, at least I can continue focusing on the work without worrying about this for now.

[Andras Ikladi 2]

Support finally came back bout this yesterday. I'm not going to quote them but basically I was recommended to delete the local database and enable on-demand syncing.
Quite a questionable suggestion - sure, it ticks off the ticket in a way...with complete disregard to data integrity. Which is one of the most important aspects to be using Evernote with cloud sync.

Btw, the Web client issue can be resolved by emptying the Chrome site cache (developer tools, application tab. clear site data).

[HeBoIz 241]

8 hours ago, Andras Ikladi said:

Btw, the Web client issue can be resolved by emptying the Chrome site cache (developer tools, application tab. clear site data).

just to make this useful tipp visual:

 

[Francois HESDIN 0]

I've same problem !
Two windows client on differents PC and no sync anymore...

 

[gazumped 11,652]

Well,  I'm also a Windows 10 user and so far have no trouble syncing.  Any subscribers please raise a Support ticket - but don't expect instant service, because  they just launched the new iOS client and are probably buried in tickets about that.  Please also read the thread and try any fixes suggested and take a look at How to troubleshoot syncing issues

[CR5150 14]

I raised a ticket a week ago. Now I am in process of moving to evernote because i NEED to have access to my notes.  

[PinkElephant 8,076]

Have you tried the web client ? It gives direct access to the master file, which is on the Cloud server.

Support is probably inundated by the release of the iOS client.

[CR5150 14]

web client works, IOS works, 3 windows 10 machines I've tried dont.   Keep getting an error that it cant find a note with a specific GUID.

However the web client blows

[PinkElephant 8,076]

I have tried to move this up at EN.