EvernoteNotWorking 1 Posted September 17, 2020 Share Posted September 17, 2020 I agree with frustrations expressed in this forum!! I am a paid-up Premium subscriber, but, for some reason, over the last few days, Evernote keeps booting me out of my notes, taking me to the 'Upgrade Subscription' splashscreen!! Nor can I contact the mythical 'Technical Support'!! What is with that!!?? I have been paying an Evernote subscription literally for years(!!), but can 'not' get technical support!!?? If someone/anyone from Evernote could - please - kindly contact me and sort out this issue, I would appreciate it!! So far, I am paying for a subscription that gives me 'NO' access to 'all' of my important saved information!! At the point of considering a shift to subscribing to someone (anyone) else that offers - 'both' - a functional app 'AND' responsive, accessible technical support!! Very disappointed, Evernote!! Link to comment
Level 5* DTLow 5,736 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 15 hours ago, EvernoteNotWorking said: 'NO' access to 'all' of my important saved information!! The badge in the sidebar indicates a Basic Account level Have you tried contacting Evernote support on Twitter @evernotehelps Link to comment
Level 5* gazumped 11,663 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 Hi - also: check your status here - View your purchase or billing history Link to comment
EvernoteNotWorking 1 Posted September 17, 2020 Author Share Posted September 17, 2020 Hey, thank you for the advice. I checked my billing and, both, Evernote billing history ‘and’ my bank account show that I was debited the Premium subscription amount on 15 Sep 2020. But, as I wrote in my original post, despite the fact that I ‘have’ clearly paid for my subscription, Evernote is kicking me out of my notes and keeps telling me that I still need to upgrade to Premium!! 1 Link to comment
Level 5* DTLow 5,736 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 17 minutes ago, EvernoteNotWorking said: I checked my billing and, both, Evernote billing history ‘and’ my bank account show that I was debited the Premium subscription amount on 15 Sep 2020 Maybe we can get the attention of @Shane D. 🖐️ 1 Link to comment
Level 5* gazumped 11,663 Posted September 17, 2020 Level 5* Share Posted September 17, 2020 8 minutes ago, EvernoteNotWorking said: I ‘have’ clearly paid for my subscription ...but you still show here as a Basic user. Odd. Evernote did say they were 'updating' their billing system... maybe that wasn't a good idea... Link to comment
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