no sync : EDAMUserException: errorCode=LIMIT_REACHED parameter="local: Notebook"

[koi 0]

Hello, my evernote synchronisation is not working on windows and I don't understand why.

I have only devices used. All my note appears in my windows evernote app but not on the web version nor my phones because of this synchronization problem.

Here is my activity log :

19:23:42 [INFO   ] [5144] [23160] Client synchronization started
19:23:42 [INFO   ] [5144] [22212] 0% Loaded updateCount: 68464
19:23:42 [INFO   ] [5144] [22212] 0% Usage Metrics: sessionCount=1
19:23:42 [INFO   ] [5144] [22212] 0% SyncState: devices used: 2
19:23:42 [INFO   ] [5144] [22212] 0% Client is up to date with the server, updateCount: 68464
19:23:42 [INFO   ] [5144] [22212] 0% Updating server items
19:23:42 [INFO   ] [5144] [22212] 0% Creating server notebook "Cannabis"
19:23:43 [ERROR  ] [5144] [22212] 0% EDAMUserException: errorCode=LIMIT_REACHED parameter="local: Notebook"
19:23:43 [INFO   ] [5144] [23160] Client synchronization finished, status: failed
19:23:43 [ERROR  ] [5144] [23160] * error: Échec de la synchronisation dû à un évènement inattendu côté client
19:23:43 [INFO   ] [5144] [23160] * elapsed time: 1s
 

If you could help me please, thank you

 

Nolann

[gazumped 10,759]

Hi.  Try Evernote's help pages - How to troubleshoot syncing issues

[koi 0]

Hi. thank you for your hep, I did look at this pages but with no resolution of the problem.

I don't understand what it's means by : LIMIT_REACHED parameter="local: Notebook"

I don't find anything about this parameter. Is it my local notebook in my own computer who is full ?

[gazumped 10,759]

9 hours ago, koi said:

Hi. thank you for your hep, I did look at this pages but with no resolution of the problem.

I don't understand what it's means by : LIMIT_REACHED parameter="local: Notebook"

I don't find anything about this parameter. Is it my local notebook in my own computer who is full ?

As far as I know it's not possible for a notebook to be full - I used to have a default notebook containing most of the notes in a 20GB database so they are pretty flexible.  Don't know the reason for this particular error unless you have exceeded the note size (25MB) or upload limits (60MB/ month) for a free account.  If you had,  the normal result should have been a much more user-friendly warning and an invitation to upgrade.

On a desktop device,  try pressing the Ctrl key while you click on the red "!" that should be in your app toolbar - that sometimes gives some useful information about a failed sync.

[DTLow 5,728]

11 hours ago, koi said:

my evernote synchronisation is not working on windows and I don't understand why.

I don't understand the the log entries; it's more of an Evernote Support thing

With your Evernote use, are you close to any of the limits? like number of notebooks   
and the limits @gazumped mentioned

[koi 0]

I am close yes, it's like 210 notebooks.

For the limited size, there was some notes who exceeded it but I saw witch one on the activity log and deleted them.

And this problem is not new, I solve it one time when I returned to a premium account for one month and the synchronization worked.