toto0527 0 Posted August 12, 2020 Share Posted August 12, 2020 I still have 70 points obtained in 2017 but I can't redeem them! Everytime I clicked upgrade, it directed me to payment. the "evernote point" button directed me to the general setting page which does not display my evernote points. This is so strange. I can see that I still have 70 points from the app on my phone, but pressing it lead it a blank page. And these 70 points do not show up in my evernote web version. Link to post
toto0527 0 Posted August 12, 2020 Author Share Posted August 12, 2020 To clarify, the general setting page is the account summary page which clicking "Points" directed me to. Manage subscription directed me to payment with no redeem point option. Link to post
Alez666 0 Posted August 18, 2020 Share Posted August 18, 2020 I have the same issue, so I cannot use points anymore. Seems it was intentionally implemented by Evernote to increase their sales. Link to post
Administrator Shane D. 1,177 Posted August 19, 2020 Administrator Share Posted August 19, 2020 @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! 1 1 Link to post
kenken4989 0 Posted August 28, 2020 Share Posted August 28, 2020 I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. Because I bought Premium Package of Evernote, I have registered the points to my account. And I am trying to upgrade my account from basic to premium, using my points. Hope to have your positive advice! Link to post
KoenvanH 0 Posted August 28, 2020 Share Posted August 28, 2020 On 8/19/2020 at 8:23 PM, Shane D. said: @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! I have the same problem! Link to post
onejack 0 Posted August 29, 2020 Share Posted August 29, 2020 On 8/19/2020 at 2:23 PM, Shane D. said: @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! I have the same problem, can you DM me too? thanks Link to post
Takutaku 0 Posted August 29, 2020 Share Posted August 29, 2020 I am facing similar situation. I cannot check the points are charged or not. Please help me. Link to post
Administrator Shane D. 1,177 Posted August 31, 2020 Administrator Share Posted August 31, 2020 Hi All, We've seen reports from users that they are unable to redeem their Evernote Points. If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:https://help.evernote.com/hc/en-us If you are unable to open a support ticket, please notify us on this thread and we will reach out directly: Please feel free to reach out to me directly if you have any other questions!. Link to post
KuSano 0 Posted September 1, 2020 Share Posted September 1, 2020 I tried to redeem my points to update my account, but I can't redeem my points. When I use the link in the email, I am redirected to a different page. Link to post
Victor Lamas 0 Posted September 9, 2020 Share Posted September 9, 2020 Erase a note by accident Excuse me by accident I deleted a very extreme important note this morning Id like to know if there is a way I can recover my note! Please can anybody help me with this? Please let me know How can a I recover my note Link to post
rhymsical14@gmail.com 0 Posted September 20, 2020 Share Posted September 20, 2020 Points referral Evernote keeps crashing 10 times a day for me. But this one time, i accidentally blanked the note just before the crash. So i can't Undo as usual as the Note crashed. So, i decided to go for Premium by points referral. I referred to user and the person got Premium. But i did not! Please help. Link to post
davgand 0 Posted September 20, 2020 Share Posted September 20, 2020 On 8/19/2020 at 8:23 PM, Shane D. said: @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! same problem, can I get instructions too? thank you very much Link to post
davgand 0 Posted September 20, 2020 Share Posted September 20, 2020 same issue but apparently I can't send a ticket regarding this, thank you Link to post
Administrator Shane D. 1,177 Posted September 21, 2020 Administrator Share Posted September 21, 2020 Hi all, Thanks for letting me know! I'll be reaching out to you all directly with further information! Link to post
kimilee0317 0 Posted September 25, 2020 Share Posted September 25, 2020 I still have 220points, but I could not access to the points page. There is only the personal setting page. Link to post
kimilee0317 0 Posted September 25, 2020 Share Posted September 25, 2020 On 8/28/2020 at 6:53 PM, kenken4989 said: I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. Because I bought Premium Package of Evernote, I have registered the points to my account. And I am trying to upgrade my account from basic to premium, using my points. Hope to have your positive advice! I have the same problem. Link to post
Mahdi - Noorhoseini 0 Posted September 29, 2020 Share Posted September 29, 2020 hi . I have 10 point but cant use my points because of no access to point page and Account Summary page every time . what to do ? thanks Link to post
Wartexnik 0 Posted September 29, 2020 Share Posted September 29, 2020 I have the same issue, when I click on https://www.evernote.com/Points.action I get redirected to https://www.evernote.com/Settings.action. Help pls. Link to post
ComplexitySaint 0 Posted September 30, 2020 Share Posted September 30, 2020 Same problem for me, for the record -- I opened a ticket with support, and they cancelled the Premium I was already on saying it would allow the points to be seen, but it made no difference. The irony is I had the points in the first place because I tried to upgrade my trial Premium to a full year's subscription and didn't want the chance that my account would be downgraded as that would disrupt my workflow. 😏 Link to post
ComplexitySaint 0 Posted October 1, 2020 Share Posted October 1, 2020 Hey there -- opened a ticket on this on Monday, but I'm not hearing back. The only reason I have points is that's what happened when I tried to upgrade my subscription during my trial. Link to post
cgibson115 0 Posted October 1, 2020 Share Posted October 1, 2020 On 9/9/2020 at 1:35 PM, Victor Lamas said: Erase a note by accident Excuse me by accident I deleted a very extreme important note this morning Id like to know if there is a way I can recover my note! Please can anybody help me with this? Please let me know How can a I recover my note this just happened to me today... I'm following to find out more about this issue Link to post
ej8899 148 Posted October 1, 2020 Share Posted October 1, 2020 7 hours ago, cgibson115 said: this just happened to me today... I'm following to find out more about this issue Finding lost notes: https://www.youtube.com/watch?v=eDsaC1lVR_4 Link to post
ankyo3 0 Posted October 8, 2020 Share Posted October 8, 2020 I also still have 240 points, but I could not access to the points page. There is only the personal setting page. Link to post
Sayid 1 Posted October 9, 2020 Share Posted October 9, 2020 On 8/20/2020 at 2:23 AM, Shane D. said: @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! I have the same issue. Could you please help me solve it? Thanks! Link to post
frustated_user 0 Posted October 9, 2020 Share Posted October 9, 2020 I cannot redeem points too. Tried with Chrome, Safari and Edge, both on Windows 10 and Mac. I cannot open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. I am trying to upgrade my account from basic to premium, using my points, but this bug prevents me. Link to post
frustated_user 0 Posted October 11, 2020 Share Posted October 11, 2020 On 9/25/2020 at 12:08 PM, kimilee0317 said: I have the same problem. On 9/29/2020 at 2:33 PM, Wartexnik said: I have the same issue, when I click on https://www.evernote.com/Points.action I get redirected to https://www.evernote.com/Settings.action. Help pls. I have the same problem. Cannot redeem points to upgrade to premium. Since so many people face the same problem, Why Evernote does not post instructions on this thread? Frustrated user Link to post
kylielcy 0 Posted October 28, 2020 Share Posted October 28, 2020 Same problem here. I've submitted ticket but has not received by response by far. In urgent need of premium function, please kindly follow up. Thanks a lot! Link to post
Sean Michael Cuaycong 0 Posted October 31, 2020 Share Posted October 31, 2020 I am getting the same problem. I cannot redeem points. Please help. Link to post
MaracaOwl 0 Posted November 7, 2020 Share Posted November 7, 2020 I have the same problem, this is really frustrating, might quit evernote just because of this. Link to post
moon_in_the_sun 0 Posted November 14, 2020 Share Posted November 14, 2020 On 8/20/2020 at 2:23 AM, Shane D. said: @toto0527 @Alez666 Thank you for reaching out, and for letting me know! In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved. Let me know if you have any other questions! I have the same issue. Could you please help me solve it? Thanks! i has email the support for help, no response somedays. Link to post
moon_in_the_sun 0 Posted November 14, 2020 Share Posted November 14, 2020 On 9/1/2020 at 3:09 AM, Shane D. said: Hi All, We've seen reports from users that they are unable to redeem their Evernote Points. If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:https://help.evernote.com/hc/en-us If you are unable to open a support ticket, please notify us on this thread and we will reach out directly: Please feel free to reach out to me directly if you have any other questions!. hi, Sir, I have the same issue. Could you please help me solve it? Thanks! ticket no human respons for 2 days. Ticket# 3204596 - my evernote points can not use,the link "Points" do not work. Link to post
TL.Zhang 0 Posted November 16, 2020 Share Posted November 16, 2020 I've been using Evernote for a few years, and it works great. However, lately I can't open the points page. Whenever I click on the credits page, it automatically redirects me to the Account Summary page. I've tried using Evernotes for Mac, for Windows, for IOS, for Android and Web clinet they all have this problem. Link to post
aiaiww 0 Posted November 17, 2020 Share Posted November 17, 2020 On 2020/8/20 at AM2点23分, Shane D. said: @ toto0527 Al 感谢您与我们联系,并让我知道! 在这种情况下,我将直接通过DM与您联系,并提供进一步的说明和信息以解决此问题。 如果您还有其他问题,请告诉我! I have the same problem, which confuse me so much, please give me some help. Link to post
Chang-E 0 Posted November 17, 2020 Share Posted November 17, 2020 I am getting the same problem. I cannot redeem points. Please help. ticket # 3207687 Link to post
Chang-E 0 Posted November 17, 2020 Share Posted November 17, 2020 On 9/1/2020 at 3:09 AM, Shane D. said: Hi All, We've seen reports from users that they are unable to redeem their Evernote Points. If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:https://help.evernote.com/hc/en-us If you are unable to open a support ticket, please notify us on this thread and we will reach out directly: Please feel free to reach out to me directly if you have any other questions!. I cannot redeem points too. Ticket# 3207687 Link to post
kabawo 0 Posted November 23, 2020 Share Posted November 23, 2020 I am facing the same problem and cannot redeem my points. Please help me ASAP so that I can go back to premium. Link to post
claykorea 1 Posted November 25, 2020 Share Posted November 25, 2020 Never use real Evernote. I can't synchronize.` I have not been able to connect with the support team for more than two months. (Only automatic reply mail is moved) I don’t have to use apps like garbage Never save important content. Save it to another cloud or your own hard disk. I don't know when it will disappear, and Evernote I don't know. Link to post
Level 5 PinkElephant 1,339 Posted November 25, 2020 Level 5 Share Posted November 25, 2020 Get yourself a beta blocker, and stop spamming the forum ! Link to post
Asa Desu 0 Posted November 29, 2020 Share Posted November 29, 2020 I still cannot access the Evernote Points (https://www.evernote.com/Points.action). I should have 240 points there but can't confirm. Any update on this issue since??? Link to post
KrEsNiK 0 Posted December 9, 2020 Share Posted December 9, 2020 Has this been solved so far for anyone? I am having the same issues. Now since I didnt redeem my points before the current plan expired, i cannot even raise a ticket (as a basic member). I have to say this is VERY disappointinng. Link to post
ojas gupta 0 Posted December 12, 2020 Share Posted December 12, 2020 SAME PROBLEM , WHEN I CLICK TO EVERNOTE POINTS PAGE IT REDIRECTS ME TO ACCOUNT SUMMARY PAGE WHY? I Purchased EVERNOTE PREMIUM USER TWO MONTHS AGO and NOW I am Using basic account Link to post
comioch 0 Posted December 14, 2020 Share Posted December 14, 2020 Ticket# 3223727 I cannot access the Evernote Points either, and I really need the premium function, please contact ASAP, thanks Link to post
prowebmkg 0 Posted December 14, 2020 Share Posted December 14, 2020 Hi there, I have the same error. It keeps redirecting. I want to be able to refer and get points. I want to see my points page please. Thanks Link to post
prowebmkg 0 Posted December 14, 2020 Share Posted December 14, 2020 Hi there, I have the same error. It keeps redirecting. I want to be able to refer and get points. I want to see my points page please. Thanks Link to post
comioch 0 Posted December 15, 2020 Share Posted December 15, 2020 Ticket# 3223727 I cannot access the Evernote Points either, and I really need the premium function, please contact ASAP, thanks Link to post
VivekMahbubani 0 Posted December 18, 2020 Share Posted December 18, 2020 I tried to open a support ticket at https://help.evernote.com/hc/en-us but can't see where to do so so I'm replying here. I have like 240 points in my Evernote account but I cannot see the points nor redeem them. Can you please help. Thank you. Link to post
sandeepc 0 Posted December 20, 2020 Share Posted December 20, 2020 I am experiencing the same issues as everyone above - not able to land on points page and upgrade my account. Further, I can't find a way to cut a ticket too. Please help Link to post
oftengiveup 0 Posted December 20, 2020 Share Posted December 20, 2020 I've the same problem,please contact me ASAP. Link to post
VincentChen123 7 Posted December 22, 2020 Share Posted December 22, 2020 Me too. I need points to upgrade my account, but now it's impossible to redeem. Link to post
youngnapoleon 0 Posted December 23, 2020 Share Posted December 23, 2020 I'm unable to create a support ticket & would like to be able to use my points, could you please contact me? Link to post
Asa Desu 0 Posted December 23, 2020 Share Posted December 23, 2020 On 11/29/2020 at 12:14 PM, Asa Desu said: I still cannot access the Evernote Points (https://www.evernote.com/Points.action). I should have 240 points there but can't confirm. Any update on this issue since??? Finally the support desk responded to my ticket and they made the points page appear on my account page!! Link to post
Softm 0 Posted December 24, 2020 Share Posted December 24, 2020 I have the same issue, when I click on https://www.evernote.com/Points.action I get redirected to https://www.evernote.com/Settings.action. Help pls. Link to post
Clearc 0 Posted December 24, 2020 Share Posted December 24, 2020 I have the same problem and cannot find my points Link to post
feiowo 0 Posted December 26, 2020 Share Posted December 26, 2020 Same problem here, please contact me ASAP Link to post
bbyy 0 Posted December 27, 2020 Share Posted December 27, 2020 Hi there, I have the same problem - can't open the points page and redeem my points. Link to post
CR_SOCAL 0 Posted December 29, 2020 Share Posted December 29, 2020 I have the same problem. I can't upgrade my account to premium using my points. Is there any solution? Link to post
ed2018 0 Posted December 31, 2020 Share Posted December 31, 2020 Hi there, I have the same problem - can't open the points page and redeem my points. Link to post
Norman Ishak 0 Posted December 31, 2020 Share Posted December 31, 2020 Hi.. same points issue here.. cant see my points under Settings therefore cant upgrade to premium. Link to post
Yolandaisme 0 Posted January 2 Share Posted January 2 I want use evernote points to updreg . But I click evernote points button that isn't work on my account Please help me to check it Link to post
Ssolgun 0 Posted January 3 Share Posted January 3 Hi there, I have the same problem - can't open the points page and redeem my points. Link to post
Memory 0 Posted January 3 Share Posted January 3 I'm unable to create a support ticket & would like to be able to use my points, could you please contact me? Link to post
Vigneshwer Srinivasan 0 Posted January 4 Share Posted January 4 I'm trying to check if I have received points for the recent referral I made but I'm unable to open the points page as well, can the support team please reach out to me ? Link to post
Shuan520 0 Posted January 7 Share Posted January 7 Hi there, I have the same problem - can't open the points page and redeem my points. Link to post
VikasKJ 0 Posted Wednesday at 12:40 PM Share Posted Wednesday at 12:40 PM Hello, I have 20 points in my Evernote account showing in my Android app. But I am not able to redeem it. Everytime I click on 'Manage points' - it shows an error - "oops we encountered an error". Kindly help. Link to post
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