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Account overwritten


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Hello,

Sorry If it has already been asked,

my father bought a new phone, he installed Evernote and tried to log in with his account (created in June 2020).

Now, i don'y know why, his account is blank (he lost every previous note) and says it has been created in August 2020.

 

How it is possible to solve?

Thank You
 

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  • Evernote Staff

It's likely that you logged in with a different email than the original account and accidentally created a new account. This happens if you don't remember what email you signed up with or you accidentally mistype the account. 

You should try logging out of the account on the phone and logging back in, making sure to use the right username and password. If he is still logged in on another device, you should go to the account settings and confirm the email of the account. Or maybe he has an email from Evernote that he can reference.

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