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Synchronization issue


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Hello Floks,

My first experience with evernote seems to be a nightmare because I've lost approx. 2-3 hours of work.

I've created many notes today and everything went well.

I did work in one of them during few hours and I clicked in another note to gather some information but when I came back to the first one almost everything disapeared.

I'm using the web version with a Free account.

Is there a way to retrieve my history? 

Thank you for your help.

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  • Level 5*

Hi.  As you have found,  working for any length of time in a web app can cause problems - I've lost replies I'm making in this forum before now.  If you need to spend some hours working something out,  it's far better to work in a local word-processor or spreadsheet and save the file regularly.  When you've finished,   save the work file as a note attachment so it's available to you on other devices if necessary.

If the work you were doing was lost before it got to Evernote,  I'm afraid it's probably unrecoverable.  It's possible some part of it was saved back to the server,  so you should be able to see that if you log in again.  If there's nothing visible then again,  it's unlikely that anything can be rescued.

There is a 'note history' feature for subscribers which allows you to see previous versions of a note,  but it sounds unlikely to be helpful in this case.

What to do if content is missing from a note

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Hey Gazumped,

Thank you for your reply.

I understand it's a common issue.

Working in a local word-processor or spreadsheet didn't make sense yesterday as I was transfering all my notes from my paper book and Trello to "Evernote".

I was going to use Evernote with my team but this first experience didn't convince me about the efficiency of this App.

If a free version for testing the application is presenting this kind of bug, well, I don't know what to say 🤔

 

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  • Level 5*
1 hour ago, HomeWorker said:

If a free version for testing the application is presenting this kind of bug

My point was that having any kind of document open in any browser for a long period of time is not safe.  Content is easily lost.  Browser extensions are available that remember your recent online activity for exactly that reason - lots of people see data go missing when internet connections drop,  apps time out,  wrong keys are pressed,  or the computer has some sort of glitch.  It's not a bug,  it's a 'feature' of browser use.  If your team use envisages that sort of situation,  you may be better off with another app. 

You may also want to look into the installed version of the app rather than the web option - data is maintained in local storage,  therefore doesn't tend to disappear.

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My point was that having any kind of document open in any browser for a long period of time is not safe.

True !!! But in the case of evernote, why a web based version of evernote has been developed if "writing note for a long period of time is not safe"? 

Isn't it the main feature of evernote to "retain" what you're writing, whatever you write, whenever you write undependently of the time taken to write it?

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it's a 'feature' of browser use

True !!! But only if the Webapp / Website is not suppose to retain data (like a form for subscribing to an online service or ordering something). Are we talking about Evernote here ? (Sorry, if you think I'm behing sarcastic).

Anyway, the thick client might be the best way to test this application and fortunatly, it doesn't consume a lot of ressources.

But thank you again for following and responding to this topic.

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  • Level 5

This is an issue of the browser. EN just runs in the browser window. The browser collects information locally, because permanent sync would pull down performance on a slow connection. Or by autosyncing it could overwrite a permanent version of a note by an experimental draft version etc.

So you need to save your work to make it stick. This is similar for example in WordPress when you edit a page. You have to save to burn the changes into the web page itself. Before it just exIsts in the editor window.

So if you use several hours of work, you have not saved for a while, and then probably force-closed the browser without time to sync. You may check on your browser settings if it is set to delete everything on closing. Some browsers allow for the opposite: Retain everything to pick it up next time you open the browser. This is no guarantee, but it may help to avoid data loss.

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This is similar for example in WordPress when you edit a page. You have to save to burn the changes into the web page itself. Before it just exIsts in the editor window.

Wrong !!!! There is no "manual saving button" in EN.

I have my own website based in a CMS close to wordpress style and I know what you're talking about but it is not the case in EN.

Note should sync automatically in EN thus, in my case, with my 200MB fiber internet connexion, I should not be impacted by any performance issue.

Since many years, I'm using a bunch of Web Based App for many purposes like Trello or Lucidchart or google doc etc....So here, the issue seems to be in the "Permanent sync" feature? Without a specific diagnostic, it is not something you'd might to hazard a guess on.

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So if you use several hours of work, you have not saved for a while, and then probably force-closed the browser without time to sync. You may check on your browser settings if it is set to delete everything on closing. Some browsers allow for the opposite: Retain everything to pick it up next time you open the browser. This is no guarantee, but it may help to avoid data loss.

Thank you anyway for your suggestion, I appreciate your help here. I have to admit there's a great assistance support in this forum and this is a very good point. I have to accept my data are lost and I've already started using the thick client now. 

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  • Level 5

You are misreading me. Saving a note while in EN web client means closing it. This writes the local content from the edit back to the server.

Since there is no save-button, only closing a note from time to time while editing forces a sync. Unfortunately EN does not warn about this when you enter the web client.

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