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FrancoAngeles

"You cannot sign in at the moment. This is likely cause by a bad connection to the internet"

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 Im an android user and just upgraded my phone

Using "username & password' it will give me an error "you cannot sign in at the moment this is likely caused by a bad connection to the internet" and i have solid internet connection

Using "continue with google" it will give me an error "email is already registered"

I am able to log in on desktop browsers

What i have done so far: restart my device, reinstall app and revoke devices.

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Hmmn.  Maybe try uninstall / restart / reinstall again?  There's nothing much else you can do...

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I have the same problem. Before reinstallinhg the app, I uninstalled the app from the phone, but the problem is still existing. Any solution please 

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On 8/15/2020 at 11:59 AM, Jacob.starsky said:

I have the same problem. Before reinstallinhg the app, I uninstalled the app from the phone, but the problem is still existing. Any solution please 

Hi.  Did you power the phone off and on too?  What version of Android are you using?

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Same issue and I tried all the above. This has been an issue in the past however never any solutions (exception is somebody installed an older version and then upgraded it). 

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@FrancoAngeles @Jacob.starsky @EINF

Thank you for reaching out, and for letting me know!

To clarify, does this occur when you're using Wi-Fi, cellular, or both?

What country are you located in currently? Do you use a VPN?

Have you noticed connectivity issues with any of your other apps? 

Let me know as this will better enable me to determine how best to proceed.

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On 8/14/2020 at 10:03 AM, FrancoAngeles said:

 Im an android user and just upgraded my phone

Using "username & password' it will give me an error "you cannot sign in at the moment this is likely caused by a bad connection to the internet" and i have solid internet connection

Using "continue with google" it will give me an error "email is already registered"

I am able to log in on desktop browsers

What i have done so far: restart my device, reinstall app and revoke devices.

after downloading evernote from play store, download a proxy vpn(free on play store), connect vpn, then try to login into the account. This worked out for me......

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Same issue here. Had used VPN, connected via US server, and now it works.

I'm located in Central Europe.

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getting the same error.  Upgraded my Android phone.  all other apps work fine.  works on my old phone and pc.  in the US.  no other connectivity issues

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I have the same issue with my log in and I have tried uninstalling and installing the app while i also reset my password and when i entered my gmail account it says "email already registered" or "there's a connection problem" ... I don't know what to do ... :(

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Both cellular and wifi, USA/MN, no vpn and no other issues

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I recently purchased a new phone and when trying to sign in on the Evernote app, I got the error message "You cannot sign in at the moment. This is likely cause by a bad connection to the internet". I then remembered the device limit so I logged off the app on my old phone. Still got the message on the new phone. Tried logging BACK IN on the same phone (old phone) that has device permissions. Got the message again! I got onto the web version and checked under "devices" but it says "No devices are associated with this account. You are currently accessing Evernote via web only." So there are no devices to revoke, and it looks like I can now not log in via the app on either device and it has been a full 24 hours and I definitely have no internet connection issues! I tried searching for this topic but it looks like most advice revolves around revoking permissions. Can anyone help me?

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I have the same issue, can't login from android but it works on desktop using the same wifi

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On 8/20/2020 at 1:25 PM, kiran150150 said:

after downloading evernote from play store, download a proxy vpn(free on play store), connect vpn, then try to login into the account. This worked out for me......

Yes indeed, it worked for me as well. Don't know what the underlying issue is though!

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I am seeing the same behavior. I also did all the same steps listed above. Whatever is going on is definitely a bug. 

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On 8/20/2020 at 9:20 PM, lisakerttu said:

I recently purchased a new phone and when trying to sign in on the Evernote app, I got the error message "You cannot sign in at the moment. This is likely cause by a bad connection to the internet". I then remembered the device limit so I logged off the app on my old phone. Still got the message on the new phone. Tried logging BACK IN on the same phone (old phone) that has device permissions. Got the message again! I got onto the web version and checked under "devices" but it says "No devices are associated with this account. You are currently accessing Evernote via web only." So there are no devices to revoke, and it looks like I can now not log in via the app on either device and it has been a full 24 hours and I definitely have no internet connection issues! I tried searching for this topic but it looks like most advice revolves around revoking permissions. Can anyone help me?

Merged your post with the others on this topic...

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I also have the same problem. I'm using a new android phone. But since the first time i tried to login to my Evernote account on the new phone (August 15 2020), it kept tell me that i can't login for a while because of the bad internet connection. i was using Wi-Fi and data cellular on that day. I even tried to use tethering, but it doesn't help at all. The second day, i tried to login again. The same thing happened. But, idk why i can login using my data cellular that time. Then to make sure, I clear the app data and tried to login again but the problem keeps happening. I change to Wi-Fi, not only one but 4 Wi-Fi, but i still can't login and it kept saying that i can't login bcs of the bad internet connection. And it keeps happen till today.

Notes : I'm pretty sure that I was on a good and strong internet connection. one of the wi-fi i use is even on 5G connection.

Uninstalling and reinstalling the Evernote app really didn't help at all. I did it for many times.

I think I already tried to login to my account for a million times. But i can only login for maybe about 5 times from that million times. 

The problem didn't happen to my old phone and PC. I still can login on my old phone and PC without experiencing the internet problem.

Also, I already downgraded the Evernote app, but I also just a waste of time. Btw, I'm from Indonesia.

Oh, I also tried to login with VPN and it works.

I really hope that I didn't have to do this for a long time. I really hope that there's a solution for my problem. thank you

 

IMG_20200822_103724.jpg

IMG_20200822_103755.jpg

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Purchased brand new Kindle Fir 10 yesterday and having the same problem. Any solutions.                    

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15 hours ago, ehouston said:

Purchased brand new Kindle Fir 10 yesterday and having the same problem. Any solutions.                    

What version of Android is running on your Fire?

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Same problem here. Samsung Galaxy S8 (G950) running Android 9. Evernote worked before formatting my smartphone. Now I can't even log in with this error. Error happens both via Wifi and cellular network. Clarifying that all other applications on my smartphone work. I opened Ticket on Evernote support.

Screenshot_20200823-092220_Speedtest.jpg

Screenshot_20200823-001002_Evernote.jpg

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On 8/23/2020 at 5:38 AM, hudsonaf@gmail.com said:

Same problem here. Samsung Galaxy S8 (G950) running Android 9. Evernote worked before formatting my smartphone. Now I can't even log in with this error. Error happens both via Wifi and cellular network. Clarifying that all other applications on my smartphone work. I opened Ticket on Evernote support.

Screenshot_20200823-092220_Speedtest.jpg

Screenshot_20200823-001002_Evernote.jpg

Are you still unable to sign in at this time? If so can you DM me your IP address along with the email associated to your Evernote account? 

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I have the same problem on my Samsung Tablet as of the last few days. Internet is stable and fast all other apps connect to the web.  Evernote works properly on my phone and Chromebook.      what's the deal evernote?? 

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