Empty popup appears and is closed over and over again

[hkariti 1]

Hi

I recently returned to a basic account after some time in premium. About a week after canceling premium, evernote starting popping up a white, empty modal window that blocks interaction with the app. The window displays a loading circle after a few seconds, then disappears. This seems to appear after sync even during changes to a note, so essentially it makes evernote unusable.

I tried restarting evernote, logging out and even deleting the evernote database. Since people talked about a note-to-large popup, I checked and found no notes above 22MB, which should be below the basic account limit of 25MB.

I'd be glad for any help.

Thanks

[gazumped 11,661]

11 hours ago, hkariti said:

I tried restarting evernote, logging out and even deleting the evernote database

Hi.  So what happened after you deleted the database?  Have you tried signing into your account via a browser and Evernote.com to see what pops up there?  As you;re on a Basic account now,  have you exceeded your upload limit?

[hkariti 1]

9 hours ago, gazumped said:

Hi.  So what happened after you deleted the database?  Have you tried signing into your account via a browser and Evernote.com to see what pops up there?  As you;re on a Basic account now,  have you exceeded your upload limit?

Thanks for answering. I think I solved it, thanks to your questions that made me log in via browser and look in the account settings. Looks like I was above the device limit - there was a third, old device that was still registered. After removing it, popup no longer appears.

Thanks!!