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emailed notes not appearing


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I have just had an issue that the new emailed notes are not appearing.

Is this just me or is this a wider issue - i have send new notes from different email addresses and platforms.

 

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12 hours ago, davidhchan said:

I have just had an issue that the new emailed notes are not appearing.

Testing now, and no email notes
I'll give it more time, then create a support ticket  edit; Ticket# 3071011

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Is this working for everyone else? I've tried forwarding from ProtonMail and Gmail to my Evernote email address, nothing comes through though. Emails between those two accounts work. Resetting the Evernote email doesn't seem to work. I've checked both in the Mac Evernote version and the Web version.

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Hi. I mail into my Evernote account both directly and by redirect from Gmail accounts,  and it seems to be working for me. Are you sending from a home or a work address,  and how long ago did you send out your emails?  (It can take a while - hours - for a mail to get through sometimes...)

Also: have you searched your account for keywords in the email?  The inbound mail sometimes gets assigned in unexpected directions...

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Tried from two personal accounts (Gmail and Protonmail) and a work email (hosted at MIT); email works between each of those. I'll try waiting some more, I didn't realize it could take a while. It's been about 2 hours. Thanks!

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Similar discussions for this issue have been merged

Ticket# 3071011

Geoff T. (Evernote Help and Learning) 

May 6, 07:25 PDT 

Hello there,

Thanks for reaching out to Evernote Support. My name is Geoff with the Evernote Technical Support Team, and I'll be assisting you with this issue.

I understand that emails forwarded into your Evernote account are not appearing. I wanted to let you know that we've received several reports of this, and there appears to be a temporary issue with email delivery that we are working hard to fix as soon as possible. No further action is needed on your part to help pinpoint the cause of this issue, and we hope to follow up with you soon once this is resolved.

Please let me know if you have any questions in the meantime, and thanks for being an Evernote customer.

Respectfully,

Geoff T.
Technical Support Commerce Specialist
M-F 8:00-4:30 CST

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Hi All,

Thank you for reaching out regarding issues with being able to email notes into your Evernote Account.

We've seen multiple similar reports from different users, and there appears to be a temporary issue with email delivery that we are working hard to fix as soon as possible.

I'll follow-up here as soon as I have more information available!

 

 

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Followup from  Support - Ticket# 3071011

I'm sincerely glad to hear that you're able to forward messages into your Evernote account once more; I was previously holding back on sending the update to ensure all messages in a pending state have been delivered to the destined Evernote account. If you're still seeing some messages not yet delivered, please know we're still working to ensure they fully process, but you should be clear to resume forwarding emails into your account.

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I'm still missing a number of emails that should have been recieved.

I have received emails sent after these, but before we were informed that a fix had been carried out.

Have we lost these earlier notes, if not, how long before you expect the backlog to have cleared?

Thanks for the assistance.

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Hi All,

The email issue should now be resolved, and you should be able to email notes into your account.

Any emails that were sent while this issue was occurring should begin to show up in your Evernote Accounts.

However, if it still hasn't shown up and you need it immediately, please retry emailing the note and see if it now appears.

Please continue to let us know if you're encountering further issues!

 

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Hi Shane,

Thanks for the update.

I'm getting new emails into my account, but I was just checking about the backlog.

I was a little concerned about some conversations where I was seeing the later messages, but an earlier one was missing.

I've had a few turn up from 12 hours ago since you posted this one :)

Looks like I need to be a little more patient.

Once again, thanks for the update.

Take care.

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53 minutes ago, Shane D. said:

Hi All,

The email issue should now be resolved, and you should be able to email notes into your account.

Any emails that were sent while this issue was occurring should begin to show up in your Evernote Accounts.

However, if it still hasn't shown up and you need it immediately, please retry emailing the note and see if it now appears.

Please continue to let us know if you're encountering further issues!

 

The gremlin may be back.  I forwarded an email an hour ago and it has not arrived in EN as yet.  Typically it takes a minute or less.  Thanks.

EDIT.  An email forwarded right before the missing one arrived just fine, a 1 minute lag.

EDIT TO THE EDIT.  Resent the missing missive and it arrived this time.  Hopefully the first will arrive as well so as not to have to worry about lost content.

FINAL EDIT.  The missing emails arrived.  All is good.

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18 hours ago, Shane D. said:

 

Please continue to let us know if you're encountering further issues

Shane – I'm still getting the issue as of May 7, 2020, 8:27:13 AM Central Daylight Time. 

And, resending the email didn't work (just resent it at 9:58 am CDT). Got an error email back from EN.

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@Stacey Thank you for letting me know!

I'll be reaching out directly so I can gather some more information.

@s_scott1 Does this happen with any attachment? Or just when you use specific ones?

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  • 2 weeks later...

Shane, Email not received in Evernote from Mailbird. Reset email in Evernote, tried to email with and without notebook path specified. No attachments.

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